Complete the online request of your return and take the parcel with the items you wish to exchange or return to your nearest Post Office. You will receive confirmation of the request by e-mail with the QR code that you need to present at the drop point.
It's very simple!
Free return to Post Offices
Simply prepare your parcel with the items you wish to exchange or return and the return form you received with your order.
- If you are requesting a size exchange, please indicate on the form next to each item the new size you require.
- If you are requesting a return, please indicate the reason for the return. This information is important because it will help us to improve our garments - your opinion matters to us!
If you can't find or haven't received the return form, please download it by going to your order details in My Purchases.
Remember you have 10 working days from the request to deliver the parcel to your nearest Post Office.
More about Returns, exchanges and refunds
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