Terms and conditions

Latest version:

Introduction

These are the terms of supply for products ordered on www.mango.com (Site) and/or through any web or mobile application we provide which allows product ordering (Application). Mango offers you an online purchasing service which allows you to purchase a selection of the items available at our stores from your computer. You can also benefit from promotions, gifts and exclusive offers.

The Site/Application is operated by or on behalf of MNG-MANGO UK Limited (Mango, we, us and our). We are a limited company, registered in England. Our registered company number is 3358140, and our registered office is at 4th Floor, Imperial House, 8 Kean Street, London WC2B 4AS. Our VAT registration number is GB-108 230257.

Your purchase of any of the products offered on the Site/Application (Products) is subject to these terms and by placing an order for any Product you agree to be bound by them. You should print a copy of these terms for future reference. Use of the Site/Application itself is subject to our Terms of Use. Use of your personal information submitted to or via the Site/Application is governed by our Privacy Policy.

We reserve the right to change these terms from time to time by changing them on the Site/Application, although no such change will affect any order you have already placed with us. These terms were last updated on the aforementioned date.

If you have any queries regarding the same, please contact our Customer Services department.

Ordering

Availability of the service

Please make sure that you are over 18 before placing an order on the Site/Application. By placing an order, you confirm to us that you are over 18 years of age.

The products offered are distributed in the following member states of the European Union: Austria, Belgium, Bulgaria, Croatia, Cyprus (southern area), Czech Republic, Denmark, Estonia, Finland, France (metropolitan area), Germany, Greece, Hungary, Ireland, Italy (except San Marino, Livigno, Campione, Vatican City and Italian waters of Lake Lugano), Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain (including the Canary Islands, Ceuta and Melilla), Sweden and the United Kingdom.Our products are also distributed in the following countries:Albania, Andorra, Aruba, Australia, Bahrain, Bosnia-Herzegovina, Canada, Channel Islands, China, Colombia, Costa Rica, Curaçao, Egypt, French Guyana, Guadeloupe, Guatemala, Hong Kong, India, Indonesia, Iceland, Jordan, Kazakhstan, Kuwait, Lebanon, Liechtenstein, Macao, Malaysia, Maldives, Martinique, Mexico, Monaco, Nicaragua, Norway, Qatar, Oman, Panama, Philippines, Russia, Salvador, Saudi Arabia, Serbia, Singapore, South Africa, South Korea, Switzerland, Turkey, United Arab Emirates, United States, Uzbekistan.

Individuals resident outside these countries may only benefit from the online purchasing service of this Site/Application if the delivery address of the order is located in one of the above countries or territories.

Product Information

The items offered on the Website/Application are a selection of products from the women's, men's and kids home collection, which meet all the quality and guarantee requirements of the products offered for sale, where applicable, in Mango's physical stores.

Each Product features the following details:

Name of the article
Photo of the article
Description of the article
Available sizes and colours*
Composition
Wash and care instructions
Price (in the corresponding currency)

*Mango has made every effort to display the colours of the items as realistically as possible. However, the colour of the garments that appear on the screen may be subject to changes depending on the quality of your computer monitor. Therefore, Mango cannot guarantee that the colours that appear on your monitor are a true representation of the actual colours.

Special offers, promotions or discounts will be valid until the indicated date or while stocks last. Separate terms and conditions for each offer, promotion or discount may apply.

Similarly, Mango makes every effort to ensure that the information contained on its Site/Application is complete, accurate and correct. In the event of any error, Mango will proceed to correct it as soon as possible.

Purchase procedure

Purchases may be paid for using a credit or debit card (Visa, Visa Electron, MasterCard, Solo, Maestro and American Express), or via PayPal. Payment method other than the ones specified in the present conditions of sale will not be accepted. For payments by credit or debit card, the charge will be made online, in other words, in real time, through the payment gateway of the corresponding financial entity, once it has been confirmed that the data sent by the user is correct.

After placing an order, you will receive an acknowledgment from us that we are preparingyour order and giving you an order reference number. If you do not receive this e-mail, this could be due to a temporary communications problem in the network or an error in the e-mail address entered. In both cases, Mango advises the user to contact Customer Services.

Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy the Product(s) ordered. All orders are subject to acceptance by us. We are not obliged to accept your order and may, at our discretion, decline to accept any order. You do, however, acknowledge that by clicking on the "Confirm payment" button, you enter into an obligation to pay for the Product(s). Where we accept your order, we will confirm such acceptance by sending you a confirmation that your order has been dispatched or, if you opt (where available) to collect, when it will be ready for collection (Confirmation). The contract between you and us in relation to the Product(s) ordered (Contract) will only be formed when we send you the Confirmation.

The Contract will relate only to the Product(s) which have been confirmed in the Confirmation. We will not be obliged to supply any other Product(s) which may have been part of your order until such Product(s) have been confirmed in a separate Confirmation.

Availability of products

All orders are subject to the products being available. If, at the time the order is issued, our warehouse detects that there are no stocks of any of the products included within it, Mango will make every effort to locate the item. If this is not possible, the user will be notified immediately. In addition, the amount charged for the unsent item will be refunded to the customer, using the same payment method used to purchase the item.

Right not to accept an order

Mango may refuse to accept any order or cancel any confirmed order on the following grounds:

  1. In the event of a technical and/or typing error in the prices or other details of products contained on the Site/Application when the order was placed.
  2. Due to a lack of availability, as described in section 2.4.
  3. When the security systems indicate that the order may be fraudulent.
  4. When there are reasons to indicate that the user is a minor.
  5. If Mango was unable to deliver the order to the address provided.

Mango will fully reimburse any sums that have been paid where any of the grounds listed above arises..

Price and payment

Payment and currency

The prices of Products on the Site/Application are quoted in GBP.

Prices include VAT but exclude delivery costs, which will be added (at the cost shown) to the total amount due once you have selected your chosen different delivery method.

Prices and delivery costs are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Confirmation.

The Site/Application contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on the Site/Application may be incorrectly priced.

Mango allows users the option to select the destination country before placing their order, so that they can see the prices with the corresponding taxes included. If the customer subsequently modifies the delivery address and the destination country, the prices displayed in the final summary of the order may vary.

Value added Tax

All prices of products listed on this Web Page / Application include VAT at the rate in force.

Invoicing

The customer expressly consents to the issue of the invoice in electronic format. If the customer wishes to receive a paper invoice, they can request this at any time by contacting our Customer Service.

Payment methods

Mango only accepts payment by credit or debit card or via PayPal.

Payment by credit or debit cardMango accepts payments for purchases made via its Site/Application with the following credit or debit cards: Visa, Visa Electron, MasterCard, Solo, Maestro and American Express.

For payments by credit or debit card, the charge will be made online, in other words, in real time, through the payment gateway of the corresponding financial entity, once it has been confirmed that the data sent by the user is correct.

Payment via PayPal
Mango will process the payment via the Paypal system.

Paypal express payment
Customers can link their Paypal account to their Mango account. This way, they will not have to enter their details every time they make a purchase via this system.

Payment via Klarna

In order to use Klarna's interest-free 3 instalment payment method you must be a UK resident, over 18 years of age and use a valid credit or debit card to pay the 3 instalments. Payment due dates will be sent by email.

Klarna accepts most cards except prepaid cards. Klarna does not apply interest or charges for using a credit or debit card, however, depending on the bank, additional fees or interest may be charged. Nevertheless, payments via Klarna are unregulated credit agreements. Borrowing more than you can afford or paying late can have a negative effect on your financial situation and your ability to get credit.

This payment system is only available to people over the age of 18 and residents of the UK. Subject to status. Ts&Cs and late fees apply.

This method is available for purchases of £ 42 or more. You may have to fulfil other requirements to be able to use this payment method.

For more information please see the following link: www.klarna.com/uk/customer-service/.

Clearpay (buy now, pay later)

Clearpay is a service that allows you to make purchases now and pay for them in 4 interest-free monthly payments.

At the checkout, select Clearpay as your payment method. First-time customers will need to register with Clearpay and provide payment details, while returning customers simply log in to complete their purchase. 

To find out more about Clearpay, visit the Terms of Service page.

If you have an account, you can also save your payment details and save time when you shop.

Please use Clearpay responsibly. Using Clearpay to pay for goods or services in instalments is a form of interest free unregulated credit. It’s important that you pay on time otherwise you may incur late payment fees. Clearpay is unregulated credit. Use responsibly. T&C’s and late fees of up to £24 per purchase apply.

Apple Pay

If you make your purchase from an Apple device, you can pay with Apple Pay. Simply select this payment method and confirm the purchase by double-clicking the side button on your device. Then confirm the operation using Face ID, Touch ID or your passcode, depending on the version of your iPhone or iPad.

This payment method is only available via the app.

Payment security

In order to offer maximum security in the payment system, Mango uses the secure payment systems of the leading financial entities in e-commerce. Therefore, all confidential data is transferred directly and in an encrypted format (SSL) to the corresponding financial entity. For payment by Visa and MasterCard, Mango only accepts SET transactions (Secure Electronic Transactions) using the 3D Secure international protocol, which can be identified by the Verified by Visa and MasterCard SecureCode logos. The basic aim of the Secure Electronic Transactions initiative is to guarantee the security of Internet transactions. When you make payment through the secure payment gateway, the system will automatically check whether the credit card has been activated for Secure Electronic Transactions. Next, it will connect with the issuing bank of the card, which will request authorisation for the operation via a personal authentication code. The operation will only proceed if the issuing bank of the card confirms the authentication code. In all other cases, the transaction will be rejected. We also have the GeoTrust SSL safety certificate for online transactions.

Mango reserves the right to check the personal details provided by customers and to take the appropriate steps (including the cancellation of the order) in order to ensure that goods are dispatched in accordance with the data that is stated on the order.

You should be aware that online payment transactions are subject to validation checks by your card issuer and we are not responsible if your card issuer declines to authorise payment for any reason. Please note it is possible that your card issuer may charge you an online handling fee or processing fee. We are not responsible for this.

From time to time we may run promotions where we issue discount codes. These can be used in part-payment of the price of Product(s) ordered online, subject to the terms under which they were issued (as indicated in our relevant promotion from which you got the code). Discount codes can only be used once, and only during the period of validity stated and only in respect of the relevant Product(s) stated. Discount codes cannot be redeemed for cash.

Purchase limit

Is not possible to make purchases for an amount that exceeds £ 1,000, or for more than 40 items. Customers who wish to make purchases in excess of said amount or quantity for purposes other than resale should contact Customer Services where they will be informed of the various options for making the desired purchase.Furthermore Mango does not permit the purchase of Mango products for subsequent resale.

Delivery

Delivery of items purchased on the Site/Application will be carried out via an international courier company and delivered in approximately 4 to 8 working days in the case of free delivery to store, from 3 to 5 days* in the case of home delivery, in the case of express delivery up to 48 hours (2 working days) with a cost of £8.95 (Service temporarily unavailable) and from 3 to 5 working days in the case of deliveries to Evri locations. Home and Evri deliveries are free for orders over £ 30, and charged at £ 2.95 in the case of orders below this amount.

*The working days for home delivery are Monday to Saturday, exceptionally.

In order to avoid any delivery problems (incorrect addresses, nobody at home, etc.), you must complete the applicable form correctly and it is advisable to leave a contact telephone number in the corresponding field.

Orders can be tracked via the Site/Application, indicating the location of the goods at each moment until final delivery.
The delivery cost is calculated according to the delivery method chosen and the items purchased. The exact transport cost will be calculated every time an item is added to the shopping basket, and will be displayed on the order summary page that appears before the customer confirms the order by pressing the ‘Confirm Payment’ button, and before the credit card or debit card details are entered.

Orders cannot be delivered to military bases or PO boxes.

The delivery charges may be altered at any time without prior notice. Said change shall become effective from the moment the modification appears in the help pages and in the contract published on this Site/Application. In all cases, the delivery charges that appear at the moment the order is placed shall apply.

During sale periods and promotions the delivery time may be longer than normal.

Exchanges and returns

Consumer cancellation rights

Except in relation to certain Products set out below, you may cancel a Contract at any time before your order is delivered and up to maximum 30 days afterwards, beginning on the day after your order (in its entirety) is delivered to you or, if you opt (where available) to collect it from one of the collection points offered by our courier and that collection point is managed by a third party other than the courier (for example, a local convenience store), the day after it is delivered to that third party.

If you cancel within 14 days of receipt of your order (the 'cooling off period'), you will receive a full refund of the price paid for the Product(s), including the costs of standard delivery incurred as part of your purchase. Where you cancel after 14 days, we will not reimburse you for the costs of delivery.

To cancel a Contract, you must clearly inform us, preferably:

  • In writing (by post or email at the addresses set out below) or by telephone giving us your name, address and order reference; or
  • By completing and submitting our cancellation form.

Post
MANGO
Dpto. de Atención al Cliente

Calle Mercaders 9-11
Pol. Ind. Riera de Caldes
C.P. 08184 Palau-solità i Plegamans Barcelona (Spain)

Telephone
0800 026 0028 (toll free)

E-mail
customer.service@mango.com

You must also return the Product(s) to us within 14 days after the day of notifying us of the cancellation, in the same condition in which you receive them (which does not interfere with your right to take any reasonable steps to examine the Product(s) and make sure they conform to your order). You have a legal obligation to take reasonable care of the Product(s) while in your possession. If you fail to comply with this obligation, we may have a right to deduct the cost of any deterioration (due, for example, to your having used the Product(s)), up to the price of the Product(s), from the refund to which you are otherwise entitled.

You will not have any right to cancel a Contract for the supply of underwear and swimwear where the safety seal has been broken.

To return the Product(s), you should package the parcel securely making sure you include a fully completed returns slip (provided inside the parcel) and then return it to us using one of the return options described below.

For more information on the return conditions, please consult the Exchanges and returns section.

Alternatively you can return the Product(s) at your cost and risk either by courier or by recorded delivery mail or other form of certified mail or, if the Product(s) are too bulky to return by mail, then by a suitable carrier, to the following address:

MANGO Returns
National Distribution Centre
NDC,
XX40 1EN

Exchange and/or returns conditions

The Customer has the right to withdraw from the purchase and return the product(s) purchased and/or exchange their size (except for the products described in clause 6.2. below), without the need for justification, within 30 calendar days from the dispatch date. If the products in their confirmed order are delivered separately, on different dates, the dispatch date of the last product shall apply for the purposes of the return.

Mango cannot accept exchanges or returns of used or damaged items (except in the case of faulty Products). For reasons of hygiene, underwear and swimwear items are fitted with a safety seal to prevent them being tried on or worn. If you wish to return this type of item, the label and the safety seal must remain intact. Customised garments and accessories cannot be exchanged or returned.

Face masks cannot be exchanged or returned for health and safety reasons.

For reasons of hygiene, earrings cannot be exchanged or returned.

It is not possible to change one model for another: it is only possible to exchange it for a different size. To exchange one item for another, you must follow the return procedure and make a new purchase.

All returns of purchased items must be carefully packaged and include a duly completed delivery note or returns form.

If you do not have this delivery note when making the exchange or return, you can download the returns form by accessing the order page in the My purchases section of the Site/Application.

For purchases made after 06/11/2023, items in the CAPSULE collection can be exchanged or returned within 14 days of the delivery date.

Store exchanges and/or returns

Items purchased on this Site/Application are part of the collection of items on sale at physical stores of the MANGO Group. Therefore, depending on the stock of the store in question, Mango offers you the possibility to exchange an item for another size or to return an item. All items may be returned to any stores in the United Kingdom.

This service is not available in the United Kingdom department stores Elys, House of Fraser, Fenwick, John Lewis and Tempest nor in Outlet stores or the LGW AIRPORT (GATWICK) store.

In the case of refunds, customers will be given a till receipt as proof of the return and a refund will be requested. The details of the refund will be forwarded to our central offices in Palau-Solità i Plegamans (Spain), from where the refund will be processed via the same payment method used to purchase the item.

Items in the CAPSULE collection can be exchanged or returned within 14 days of the delivery date. These items cannot be exchanged or returned if they do not have the original labels on.

Free exchanges and/or returns with home collection service

Exchanges for another size or returns of items purchased on this Site/Application may be carried out through the home collection service Mango offers its customers.

Customers wishing to exchange a garment for another size or return a garment using the home collection service should request this online in Returns, in the My account section. If they do not have an account, they should go to the My purchases section of the Site/Application. Once the request has been confirmed with an e-mail with specific details, the courier will come to the customer's home address to collect the package. In this case customers will have a returns label sent in the confirmation e-mail.

This service is not available if the customer placed the order at Mangooutlet.com or via the iPad in MANGO Group stores.

Free exchanges and/or returns to collection points

Change of size or return of purchased products can be done free of charge from any post office. To do so, you must first request the return in the “My Orders” section. You will then receive a QR code by email, which you must present at the post office.

This option is only available for Mango products. Therefore, it is not available for products by other brands associated with Mango. It is not available for orders on Mangooutlet.com or via iPad in Mango Group stores.

Returns of orders placed in stores via the iPad

Orders placed via the iPad at physical stores of Mango may be returned to stores in the United Kingdom, in accordance with section 5.3, or by post to the following address:

MANGO Returns
National Distribution Centre
NDC,
XX40 1EN

Mango recommends sending the return by registered mail with acknowledgement of receipt.

The postage expenses of items being exchanged or returned shall be borne by the customer and under no circumstances will Mango accept returns sent carriage due.

is not possible to exchange garments purchased on one of our in-store iPads. Exchanges for such purchases must be made using one of the other methods listed in this section 6.

Refunds

Once the Products are received, Mango will ensure they are in good condition and will refund the purchase amount via the same payment method used in the purchase.

The refund period may vary between 3 and 12 working days from receipt of the return at the Mango warehouses. Once the condition of the returned items has been inspected, the customer will be notified by e-mail.

If you cancel a Contract between us within the 14-day cooling-off period (see above), we will process any refund due to you as soon as possible and, in any case, within 14 days after the day on which we receive the Product(s) back or, if earlier, the day on which we receive evidence that you have returned the Product(s) to our returns address (see above). We will refund the price paid in full (subject to any deduction we are entitled to make due to your use of or damage to the Product(s)), including the cost of standard delivery. However, we will not refund your cost of returning the Product(s) to us if any. Should you choose to keep certain items and only partially cancel your order, the delivery cost will not be refunded. If you received any promotional or other discount when you paid, any refund will only reflect the amount you actually paid.

If you cancel a Contract between us after the end of 14-day cooling-off period but within 30 days of receiving your order, we will refund the price paid in full (subject to any deduction we are entitled to make due to your use of or damage to the Product(s)), excluding the cost of delivery.

Refunds are made using the same method originally used by you to pay for your purchase, unless agreed otherwise.

We remind you that you should not provide your card details via e-mail, fax or social networks. For more information, click here.

Mango shall not owe any liability to the customer when the product contained in the parcel returned by the customer is incorrect. Notwithstanding the above, in cases where the customer erroneously sends a product different to the one stated in the order and it is possible to process the collection of the item, the customer must organise its return and cover the corresponding costs of said collection.

Faulty Products

If any Product you order is damaged or faulty when delivered to you or has developed a fault, you may have one or more legal remedies available to you, depending on when you make us aware of the problem, in accordance with your legal rights. If you believe a Product was delivered damaged or faulty or has developed a fault, you should inform us as soon as possible, preferably in writing, giving your name, address and order reference. Nothing in this section affects your legal rights.

Warranties

To customers who make purchases as consumers, Mango offers warranties on the products marketed through the Website/Application for any non-conformities regarding the same that become apparent within a period of three (3) years from delivery of the product.

In the absence of proof to the contrary, it shall be presumed that any non-conformities that become apparent within two (2) years of delivery of the product already existed when the product was delivered.

Consequently, if any of the products do not conform to the contract, the customer should notify Mango by any of the communication methods set out below.

Gift voucher

Users may purchase gift vouchers solely from the Site to purchase items on Site/Application.

When purchasing a gift voucher, users cannot add any other item to the order and may only purchase one gift voucher per order.

In order to process the purchase of a gift voucher, the following details of the person for whom it is intended will be requested: name, surname(s) and e-mail. These details will be used solely for the correct management of the gift voucher.

Only one gift voucher may be used per order as a payment method and they cannot be used in conjunction with other promotional discounts.

If the purchase amount is lower than the value of the gift voucher, the remaining balance will be available to the user for future purchases.

If the total purchase amount is greater than the value of the gift voucher, the remaining balance must be paid by the customer using the payment methods accepted on the Site/Application

The exchanges and/or returns policy for orders paid for with gift vouchers is the same as for all other orders placed on the Site/Application.

The refundable amount will be credited to the balance of the gift voucher.

The crediting of the gift voucher will take approximately 15 days from the date of the refund. Once the gift voucher has been credited, the user will be notified by e-mail of the new balance available.

If part of the order has been paid for with a credit card, the refundable amount will first be credited to the credit card used, and the remainder of the refundable amount credited to the balance of the gift voucher.

The balance of the gift voucher may be viewed at any moment via the Gift Voucher option. Before the gift voucher expires, the holder will be informed by e-mail of the remaining period and the available balance on their gift voucher, if applicable.

Mango likes you Club

MANGO LIKES YOU LOYALTY PROGRAMME

The General Terms and Conditions (hereinafter, the “GT&C”) detailed below are intended to define the characteristics and operating conditions of the loyalty programme called “MANGO likes you” (hereinafter, indistinctly the “Programme” or “MANGO likes you”) aimed at customers and potential customers of the “MANGO” brand (hereinafter, the “Participant” or “Participants”) whose owner is the company Punto Fa, S.L., with registered address at Calle Mercaders 9- 11, Polígono Industrial Riera de Caldes, 08184 - Palau-solità i Plegamans (Barcelona, Spain), recorded in the Mercantile Registry of Barcelona, Sheet B-167.948, being the parent company of the MANGO business group, made up of several companies domiciled in national and international territories (hereinafter, “MANGO”). 

Subscription to the Programme implies the Participant's full and express knowledge and acceptance of the present GT&C. With regard to the foregoing, we strongly recommend that all Participants read the present GT&C carefully.

1. WHO CAN PARTICIPATE IN THE PROGRAMME?

Any natural person who fulfils the following requirements at the time of joining the Programme may be part of MANGO likes you:

- Is of legal age; and

- Is resident in any country in which MANGO has launched the Programme (hereinafter, the “Territory”).

Similarly, those persons who, prior to the launch of the Programme, are registered as MANGO users may also enjoy the benefits it offers without formalising any subscription. In other words, MANGO likes you has been conceived as a programme inherent to registration as a MANGO user. Notwithstanding the foregoing, said users may, at any time, unsubscribe from the Programme as explained in section 10 below.

2. HOW DO I JOIN THE PROGRAMME?

Those who wish to join the Programme must subscribe to it, except those who are already registered as MANGO users (in which case such subscription will be made by default).

Membership in the Programme may be carried out in the following ways:

(a) In person, through physical stores that operate under the “MANGO” logo (corporate or franchised) located in the Territory, expressly excluding outlet establishments, airports and other retail outlets with a different MANGO sales management system (hereinafter, the “Physical Stores”): the Participant must provide MANGO any personal data that is required, wherever applicable, and consequently consent to the processing of the same.

(b) Online, via the www.mango.com website, the www.mangooutlet.com website (hereinafter, the “Website”) or the MANGO application (hereinafter, the “App”): the Participant must provide MANGO any personal data that is required, wherever applicable, and consequently consent to the processing of the same.

It is expressly stated that it will not be mandatory for the Participant to accept the sending of notifications by MANGO for advertising and/or promotional purposes. 

Membership in the Programme will be totally free of charge for the Participant.

Each account is personal and corresponds to a single Participant, therefore a single account cannot be shared among several people.

3. WHAT DOES THE PROGRAMME CONSIST OF?

MANGO likes you consists of the accumulation and exchange of points (hereinafter, the “points” or the “likes”) as detailed in sections 4 and 5 below. 

MANGO reserves the right to verify the identity of any Participant under any circumstance related to the Programme (for example, purchases, exchanges or returns, accumulation and/or exchange of points, application of associated benefits, etc.). Said identification may be made at:

- Physical Stores: Participants may be requested to identify themselves through personal data (e.g. e-mail, mobile phone and/or first and last name) or the Mango likes you ID (barcode), which may be shown via their mobile device (“My account” section on the Website or in the App). 

- Website or App: the Participant must log in from the "My Account" section with their user credentials and password.

4. ACCUMULATION OF LIKES

4.1. Accumulation of likes through purchases

Once Participants have identified themselves, they may accumulate likes that are generated after the purchase of MANGO products in Physical Stores and/or on the Website and/or in the App.

“MANGO products” means those garments, accessories and/or accessories that belong to business lines operated by MANGO (hereinafter, the “Products”). 

For each identified product purchase made by the Participant, the Participant may accumulate likes in accordance with the following formula:

1 Pound spent of the RRP (including taxes) = 6 likes = 0.03 Pound discount

“Purchase of identified Products” means a transaction made in Physical Stores or on the Website or App in which MANGO can duly identify the Participant.

The accumulated likes will have an expiry period of one (1) year from the date of their accumulation.

4.2. Accumulation of likes through actions

Once Participants have identified themselves, they may accumulate likes through certain actions they carry out, other than the purchase of Products, which are detailed below::

 

Action

Likes

Discount

Conditions limited to

Birthday

1000

£ 5

Once every 12 months

Product recycling

200

£ 1

Once every 30 days

Identification with Club card when purchasing in physical stores

10

£ 0.05

10 times every 30 days

Collections of online orders in physical stores


App check-in in physical stores

10

£ 0.05

12 times every 30 days*

Intallation/update and logging into the App

10

£ 0.05

Once

*12 times in total

 

The conditions established for each of the actions listed above are detailed below:

4.2.1. Installation/update and login of the App: Participants who do not have the App installed on their device will be awarded 10 likes if they download, register and log in with the e-mail associated to their MANGO likes you account. On the other hand, Participants who, prior to the launch of the Programme, already had the App installed on their device will be awarded 10 likes if they update the version of the App and log in to it.

The accumulation of likes for this action will only be valid with the first installation or update and login to the App.

Said likes will have an expiry period of one (1) year from the day of their accumulation and once this period has elapsed without the Participant having made use of them, they will be automatically deactivated.

4.2.2. App check-in from Physical Stores: the Participant must have the App installed, be logged in and be in a Physical Store. From the “Benefits” section and, only once (1) a day, the Participant can activate the check-in option and be awarded 10 likes.

Said likes will have an expiry period of one (1) year from the day of their accumulation and once this period has elapsed without the Participant having made use of them, they will be automatically deactivated.

4.2.3. Collection of online purchases in Physical Stores: an identified product purchase made via the Website and marked as “store collection” will be awarded an additional 10 likes.

Said likes will have an expiry period of one (1) year from the day of their accumulation and once this period has elapsed without the Participant having made use of them, they will be automatically deactivated.

4.2.4. Birthdays: once (1) a year only Participants be awarded 1,000 likes if they have provided MANGO with their birthday at the moment of registration as a user via the Website or at the Till in the store.

Said Likes may not, under any circumstances, be transferred to third parties. 

Said Likes shall have an expiry period of thirty (30) days from the day of their accumulation and once this period has elapsed without the Participant having made use of them, they shall automatically be deactivated.

4.2.5. Product Recycling: Participants who perform a recycling action in Physical Stores with containers bearing the slogan ""Second chances"" must identify themselves and inform MANGO personnel. 200 Likes will be accumulated for each recycling action, irrespective of the number of Products being recycled. 

Said Likes will have an expiry period of one (1) year from the day of their accumulation and once this period has elapsed without the Participant having made use of them, they will be automatically deactivated.

Likes can only be accumulated by recycling clothes once per calendar month.

5. EXCHANGE OF LIKES

Participants may exchange their accumulated likes for discounts on future purchases or services offered by MANGO as detailed below:

5.1. Exchange of likes for discounts on future purchases

From July 17, 2023, the Participant must have at least 1,000 accumulated likes to be able to redeem them for discounts on future purchases of Products (excludes products from other brands). The discount may be used in conjunction with promotions or sales offered by MANGO, with a maximum upper limit equivalent to fifty percent (50%) of the initial recommended retail price (RRP) of the Product.

Discounts will be applied to the RRP of the Products (including taxes). Under no circumstances may likes be exchanged for money or for their value in kind.

5.2. Exchange of likes for services offered by MANGO

The Participant may exchange likes for services offered by MANGO when these are sufficient as detailed, at all times, in the "Benefits" section of the Website and the App.

Under no circumstances may likes be exchanged for money or for their value in kind.

6. GENERAL RULES OF OPERATION

Without prejudice to the provisions of the preceding sections, the general operating rules regarding the accumulation and exchange of likes are set out below:

- Both the accumulation of likes and their exchange will be calculated in whole numbers (in other words, rounded quantities, without decimals).

- Shipping and product alteration costs will not result in the accumulation of likes.

- The likes accumulated through the purchase of Products will be calculated based on the final amount of the purchase receipt after deducting the exchanged likes (or other discounts, sales or promotions which co-exist at that moment, wherever applicable).

- The accumulated likes will be available for exchange within a maximum of twenty-four (24) hours after their accumulation.

- The Participant cannot accumulate or redeem likes in Mango Outlet, airport stores or department store corners.

- When exchanging likes for discounts in the purchase of Products, the Participant may choose to (a) continue accumulating likes or (b) exchange them in full up to a maximum applied discount of fifty percent (50%) of the initial Recommended Retail Price (RRP) of the Product.

- The exchange of likes may be combined with any other payment method.

- It will be possible to accumulate and exchange likes during sale periods or promotions. 

- The Programme expressly excludes (i) the purchase of Products with the assistance of the MANGO Customer Services telephone service and (ii) the purchase of Products in Physical Stores via the Website or App with the assistance of MANGO personnel at the customer's request.

- MANGO does not guarantee the availability and continued operation of the Programme whenever technical reasons (e.g. error in the operation of systems, servers, computer equipment, internet) or force majeure prevent this, and therefore will not assume any liability for any damages that may be derived from a lack of continuity in the operation of the Programme. However, and wherever possible, MANGO will make every effort to notify the Participant of such incidents.

7. COEXISTENCE BETWEEN LIKES AND GIFT CARDS

The purchase of a Gift Card will not result in the accumulation or exchange of likes.

Only the recipient of the Gift Card and, therefore, the one who makes use of it, will accumulate likes. Participants who have accumulated likes may exchange them in purchases of Products that are paid for using the Gift Card.

8. RELATIONSHIP BETWEEN LIKES AND THIRD-PARTY PRODUCTS

The purchase of other brands through Mango will not result in the accumulation or redemtion of Likes.

In the case of mixed purchases, only the Likes corresponding to Mango products will be applied.

9. PROCEDURES FOR RETURNS AND/OR EXCHANGES OF PRODUCTS

In the event of returns and/or exchanges of Products acquired through the accumulation and/or exchange of likes, MANGO will adjust the likes as follows: 
- The likes accumulated in the purchase of the Product being returned and/or exchanged will be deducted from the accumulated balance of the Participant.
- If the Participant has exchanged likes in the purchase of the Product being returned and/or exchanged, these will be returned and will have an expiry period of one (1) year from the day of their initial accumulation. If these likes have expired during the exercise of the right of withdrawal, they will not be reflected/returned.

If, as a result of a return and/or exchange, the Participant does not have enough likes to be adjusted, they will incur a negative balance. However, the Participant may continue to accumulate likes and enjoy the benefits of the Programme once their balance is positive.

10. INTERNATIONALISATION OF THE PROGRAMME

Participants who accumulate likes in countries other than their country of residence may enjoy the benefits of the Programme as long as both countries are within the Territory.

11. ENTRY INTO FORCE AND DURATION

The Programme enters into force on 9 April, 2019 and will have an indefinite duration. 

Notwithstanding the foregoing, MANGO reserves the right to cancel or modify the GT&C of the Programme at any time. In this case, MANGO will inform the Participants in advance through the communication channels which, wherever applicable, it enables for said purpose (e-mail, website, etc.). The modification or cancellation of the GT&C of the Programme shall not entitle the Participant to any compensation.

12. WITHDRAWAL FROM THE PROGRAMME

As indicated above, MANGO likes you has been conceived as a programme inherent to registration as a MANGO user. Consequently, Participants who wish to cancel their subscription to the Programme will automatically be cancelled from their account as MANGO users.

In this regard, the Participant may cancel their subscription to the Programme, and consequently process their cancellation as a user, via the following channels:

- E-mail sent to personaldata@mango.com.

- The website www.mango.com, in the section My Data, accessible from the section “My Account” once the Participant has logged on with their user name and password.

Once the Participant has processed their cancellation, they will lose all the likes they have accumulated, wherever applicable, without any possibility of recovering them at a later date.

If the Participant exercises their right to erase their personal data in relation to their e-mail address or mobile telephone number, their subscription to MANGO likes you will automatically be cancelled and, consequently, they will lose accumulated likes, in addition to any other prior benefits they may have obtained with the accumulation of likes.

Similarly, if the Participant exercises their right to modify their personal data, in such a way that their country of residence is located outside the Territory, their subscription to MANGO likes you will automatically be cancelled and, consequently, they will lose accumulated likes, in addition to any other prior benefits they may have obtained with the accumulation of likes.

13. PROCESSING OF PERSONAL DATA

For more information regarding the processing of personal data, the Participant may consult the Privacy Policy available at www.mango.com/gdpr.

14. APPLICABLE LAW AND JURISDICTION

The GT&C will be regulated by the local legislation that is applicable to each Participant in the Territory.

For the resolution of any discrepancies that may arise from the interpretation and/or execution of the GT&C, and unless required by applicable local legislation, MANGO and the Participant submit, expressly waiving any other jurisdiction that may correspond to them, to the jurisdiction of the courts of Barcelona (Spain).

 

15. FRAUD

MANGO reserves the right to initiate whatever action it deems appropriate in the event of detecting fraudulent or suspicious behaviour by Participants who are not making proper use of the benefits offered by the Programme.

Promotions

10% OFF YOUR FIRST ORDER

Once you signed up for our newsletter you will be provided with a promotional code on the screen of your device. To redeem the offer enter the code supplied at checkout to receive a percentage off Products online. The code is valid for 30 days from subscription and is one-time use only. Not valid with any other offer, discount or promotion. Not applicable to those articles labelled with a star (*), a circle (O) or a hashtag (#). Exclusively for new subscribers and online purchases. This promotion is only available to subscribers who have not completed the registration form on our site during the last two years.

Our liability

Nothing in these terms shall limit or exclude our liability to you:

  • For death or personal injury caused by our negligence;
  • For fraudulent misrepresentation;
  • For breach of any term implied by the Consumer Rights Act 2015 and which, by law, may not be limited or excluded;
  • Under Part I of the Consumer Protection Act 1987; or
  • For any other liability that, by law, may not be limited or excluded.

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under any Contract that is caused by events outside our reasonable control.

General

You may not transfer or assign any or all of your rights or obligations under any Contract.

All notices given by you to us must be given in writing to the address set out at the end of these terms. We may give notice to you at either the email or postal address you provide to us when placing an order.

If we fail to enforce any of our rights, that does not result in a waiver of that right.

If any provision of these terms is found to be unenforceable, all other provisions shall remain unaffected.

These terms may not be varied except with our express written consent.

These terms and any document expressly referred to in them represent the entire agreement between you and us in relation to the subject matter of any Contract. We are required by law to advise you that Contracts may be concluded in the English language only and that no public filing requirements apply.

These terms shall be governed by English law, except that if you live in a country (which, for these purposes, includes Scotland or Northern Ireland) of the European Union other than England, there may be certain mandatory applicable laws of your country which apply for your benefit and protection in addition to or instead of certain provisions of English law.

You agree that any dispute between you and us regarding these terms or any Contract will only be dealt with by the English courts, except that if you live in a country (which, for these purposes, includes Scotland or Northern Ireland) of the European Union other than England, you can choose to bring legal proceedings either in your country or in England, but if we bring legal proceedings, we may only do so in your country.

We inform you that the European Commission provides an online platform for resolving legal disputes, which is available at the following link: http://ec.europa.eu/consumers/odr/. Consumers may submit their claims via the aforementioned online platform for resolving legal disputes.

We remind you that you should not provide your card details via e-mail, fax or social networks. For more information, click here.

Contact

For any queries or suggestions, you may contact Mango by e-mail or by post at the following address:

MANGO
Dpto. de Atención al Cliente
Calle Mercaders 9-11
Pol. Ind. Riera de Caldes
C.P. 08184 Palau-solità i Plegamans
Barcelona (Spain)

The Customer Services telephone number is: 0800 026 0028. The office hours are Monday to Friday, from 10am to 5pm and Saturday, from 9am to 3pm (toll free).

We inform you that the European Commission provides an online platform for resolving legal disputes, which is available at the following link: http://ec.europa.eu/consumers/odr/. Consumers may submit their claims via the aforementioned online platform for resolving legal disputes.

We remind you that you should not provide your card details via e-mail, fax or social networks. For more information, click here.