If it is a new item, with labels, and within the return period, you can return it using any of the available methods, indicating that it is a defective item in the reasons for the return.
If the item no longer has labels, has been used, or the return period has expired, please contact our Customer Service team, so they can assist you.
Once the defect is confirmed, the item will be refunded plus shipping costs, if paid.
How can I exchange or return an online purchase?
How can I exchange or return an in-store purchase?
How can I find out the status of my return?
How and when will I receive my refund?
What are the return conditions?
What should I do if I receive the wrong item?
How can I return a purchase made via iPad in store?
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