What should I do if I have received a defective item?

If it is a new item, with labels, and within the return period, you can return it using any of the available methods, indicating that it is a defective item in the reasons for the return.

If the item no longer has labels, has been used, or the return period has expired, please contact our Customer Service team, so they can assist you.

Once the defect is confirmed, the item will be refunded plus shipping costs, if paid.

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