If you made the return with home collection or through a delivery point, your parcel may take several days to reach our warehouses. You will receive an e-mail when we make the refund of the garments or, in case of an exchange, when we send the new size you requested.
How can I find out the status of my return?
More about Returns, exchanges and refunds
How can I exchange or return an online purchase?
How can I exchange or return an in-store purchase?
How and when will I receive my refund?
What are the return conditions?
What should I do if I have received a defective item?
What should I do if I receive the wrong item?
How can I return a purchase made via iPad in store?
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