If you made the return with home collection or through a delivery point, your parcel may take several days to reach our warehouses. You will receive an e-mail when we make the refund of the garments or, in case of an exchange, when we send the new size you requested.
What is the status of my return?
More about Returns, exchanges and refunds
Need more help?
Contact our assistant 24/7. If you don't find the answer to your query, you can receive personalised help from one of our agents. They are available Monday to Friday, 8 a.m. to 7:30 p.m. or Saturdays from 8 a.m. to 4:30 p.m.
If you prefer, we also offer these other means of .