You can request to cancel your order if it is still being prepared in our warehouse.
To make the request, access the order details in My purchases. Please bear in mind that if your order is ready for dispatch or has already been dispatched, the option to cancel the order will no longer be available.
You can also manage the cancellation of your order via our online assistance chat service.
Once the request has been completed, you will receive an e-mail accepting or rejecting the request within 24 hours.
If your order can no longer be cancelled, remember you have 30 days from dispatch to exchange or return the items in a simple and convenient manner.