You have 15 days from the arrival of the order at the store. We will notify you by e-mail so you can collect it. If the delivery deadline has passed and you have not received the e-mail, contact the store to check if your order has arrived.
What is the deadline for collecting an order in store?
Need more help?
Contact our assistant 24/7. If you don't find the answer to your query, you can receive personalised help from one of our agents, Monday to Friday from 9 am to 6 pm.
If you prefer, we also offer these other means of .