If you made the return with home collection or through a delivery point, your parcel may take several days to reach our warehouses. You will receive an e-mail when we make the refund of the garments or, in case of an exchange, when we send the new size you requested.
How can I find out the status of my return?
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Contact our chatbot 24/7. If you don't find the answer to your query, you can receive personalised help from one of our agents, Monday to Friday, 9 a.m. to 8 p.m. <span>(EST time) </span>or Saturdays and Sundays from 9 a.m. to 5 p.m. (EST time)
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