If you made the return through a delivery point, your parcel may take several days to reach our warehouses. You will receive an e-mail when we make the refund of the garments or, in case of an exchange, when we send the new size you requested.
What is the status of my return?
More about Returns, exchanges and refunds
- How can I exchange or return an online purchase?
- How can I exchange or return an in-store purchase?
- How and when will I receive my refund?
- What are the return conditions?
- What can I do if I receive an incorrect or defective item?
- How can I return a purchase made via iPad in store?
- Can I request a price adjustment?
Need more help?
Contact our assistant 24/7. If you don't find the answer to your query, you can receive personalised help from one of our agents, from 9 am to 8 pm Monday to Sunday (EST time).
If you prefer, we also offer these other means of .