How and when will I receive my refund?

Refunds are made using the same payment method used to purchase. Timings vary depending on the type of return you have chosen:

  • In-store: This is the fastest way to receive your refund. In some cases, it can take up to 48 hours (on working days) to process the return and confirm your refund.
  • From collection point: Your parcel may take up to 6 working days to arrive at our warehouse. Once there, after checking the items, we will process the refund within 48 hours (working days).

We will notify you by e-mail as soon as the refund has been issued. You will then receive the amount in your account within 3 to 12 working days, depending on your bank.

Need more help?

Contact our chatbot 24/7. If you don't find the answer to your query, you can receive personalised help from one of our agents, Monday to Friday, 9 a.m. to 8 p.m. (EST time) or Saturdays and Sundays from 9 a.m. to 5 p.m. (EST time)

If you prefer, we also offer these other means of .