Any items returned must be in the same condition in which you received them.
- For reasons of hygiene, sealed items such as lingerie, underwear and swimwear items cannot be returned unless the protective seal or device is still intact.
- Items that you have personalised or altered cannot be exchanged or returned because they are made exclusively for you and cannot be offered for sale again.
- Fragrances, candles and other cosmetics must be returned in the original sealed packaging.
- Gift cards are also non-exchangeable and non-returnable.
What are the return conditions?
More about Returns, exchanges and refunds
How can I exchange or return an online purchase?
How can I exchange or return an in-store purchase?
How can I find out the status of my return?
How and when will I receive my refund?
What should I do if I have received a defective item?
What can I do if I receive an incorrect item?
How can I return a purchase made via iPad in store?
Can I request a price adjustment?
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