Terms and conditions

Mango offers you an online purchasing service which allows you to purchase a selection of the items available at our stores from your computer. You can also benefit from promotions, gifts and exclusive offers.

Below, we invite you to review the general conditions of sale which regulate the purchase of Mango products via this Website. Therefore, use of this Webpage implies your acceptance of these general conditions of sale. However, if you have any queries regarding the same, please contact our Customer Services department.

The following conditions regulate the sale of products featured on this Webpage by the company:

MANGO NY INC (hereinafter, “Mango”)

405 Lexington Avenue (26th floor)

NY 10174

NEW YORK, USA

Availability of the service

Please make sure that you are over 18 before placing an order on Mango.com.

The products offered are available in the 50 United States, District of Columbia and Puerto Rico.

Physical persons resident outside these territories may only benefit from the online purchasing service of this webpage if the delivery address of the order is located in one of the mentioned above.

Purchase guarantee

The items offered on this Webpage are a selection of products from the Women’s, Men’s and Kid's collections and meet the same quality requirements and guarantee as the products on sale at MANGO Group stores.

Each product features the following details:

Name of the article
Photo of the article
Description of the article
Available sizes and colours*
Composition
Wash and care instructions
Price (in the corresponding currency)

*Mango has made every effort to display the colours of the items as realistically as possible. However, the colour of the garments that appear on the screen may be subject to changes depending on the quality of your computer monitor. Therefore, Mango cannot guarantee that the colours that appear on your monitor are a true representation of the actual colours.

Special offers, promotions or discounts will be valid until the indicated date or while stocks last.

Similarly, Mango makes every effort to ensure that the information contained on its website is complete, accurate and correct. In the event of any error, Mango will proceed to correct it immediately.

Purchase procedure

1. Select the articles you wish to purchase and add them to the shopping basket, by clicking on the corresponding icon.
2. The shopping basket contains the reference of the selected item, its name, size, colour and price in the corresponding country. The quoted price does not include transport costs, which will vary according to the delivery method selected nor the taxes, which will be applied at the checkout.
3. To proceed with the purchase, the user’s personal details will be required and will be included on our database in order to process the order and simplify future purchases via the Website. The personal details provided by users will be treated in accordance with our Privacy Policy. Users may, at any moment, access the personal details they have provided and information on the orders they have placed. Mango reminds users that their personal details must be as accurate as possible in order to avoid any confusion or errors in the dispatch of the item(s) purchased. Furthermore, wherever expressly requested by users, they will receive information and publications relative to the MANGO Group by post and/or SMS.
4. Once the order has been completed, and before the order is confirmed, the user will be provided with an itemised summary of the order, identifying the item(s) purchased, the total price (including transport and taxes) and the order delivery details, in order for the user to confirm this by clicking on the 'Confirm payment' button.

Purchases may be paid for using a credit or debit card (Visa, MasterCard, American Express, Discover and Diners), via PayPal or Checkout by Amazon. Payment method other than the ones specified in the present conditions of sale will not be accepted. For payments by credit or debit card, the charge will be made online, in other words, in real time, through the payment gateway of the corresponding financial entity, once it has been confirmed that the data sent by the user is correct.

Once the transaction has been confirmed, the order number will be displayed on the webpage, allowing users to track the order from their computer at any moment.

An automated order confirmation e-mail will also be sent to the address indicated by the user with acknowledgement of receipt, with a description of the order and the personal details provided. If you do not receive this e-mail, this could be due to a temporary communications problem in the network or an error in the e-mail address entered. In both cases, Mango advises the user to contact Customer Services. Similarly, an e-mail will be sent to the user confirming that the product has been dispatched.

Availability of products

All orders are subject to the products being available. If, at the time the order is issued, our warehouse detects that there are no stocks of any of the products included within it, Mango will make every effort to locate the item. If this is not possible, the user will be notified immediately. In addition, the amount charged for the unsent item will be refunded to the customer, using the same payment method used to purchase the item.

Right not to accept an order

Mango may cancel or refuse to accept any confirmed order on the following grounds:

1. In the event of a technical and/or typing error in the prices or other details of products contained on the webpage when the order was placed.
2. Due to a lack of availability, as described in point 3.4.
3. When the security systems indicate that the order may be fraudulent.
4. When there are reasons to indicate that the user is a minor.
5. If Mango was unable to deliver the order to the address provided.

Mango will fully reimburse any sums that have been paid.

Risk of loss

All items purchased from Mango are made pursuant to a shipment contract. This means that the risk of loss and title for such items are passed to the customer upon Mango's delivery to the carrier.

Customs

Customers may be subject to import duties and taxes, which are levied after a shipment reaches their country. Additional charges for customs clearance must be borne by the customer; Mango has no control over these charges and cannot predict what they might be. Customs policies vary widely from country to country; Mango recommend its customers to contact their local customs office for further information. Additionally, when ordering from Mango, customers are considered the importer of record, and must comply with all laws and regulations of the country in which they are receiving the goods. Generally, customs forms for international packages will list the value of their order's contents by product type.

Customers' privacy is important to Mango. Therefore, Mango wants its international customers and customers who ship products internationally to be aware that cross-border shipments are subject to opening and inspection by customs authorities.

Also, Mango may provide certain order, shipment, and product information, such as titles, to its international carriers, and such information may be communicated by the carriers to customs authorities in order to facilitate customs clearance and comply with local laws.

Payment and currency

The prices on this Webpage are quoted in USD (taxes not included).

Mango allows users the option to select the destination country before placing their order, so that they can see the prices with the corresponding taxes included. If the customer subsequently modifies the delivery address and the destination country, the prices displayed in the final summary of the order may vary.

Sales tax

Sales tax is charged (if applicable) according to the shipping address of your order or asprovidedin applicable lawandregulations.

The taxes for an order depends on the shipment address as required by applicable law.Where required, tax is also applied to the shipping and handling charges.

Payment methods

Mango only accepts payment by credit or debit card (Visa, MasterCard, American Express, Discover and Diners) or via PayPal.

Payment by credit or debit card
Mango accepts payments for purchases made via its Website with the following credit or debit cards: Visa, MasterCard, American Express, Discover and Diners and via Paypal, Klarna, Afterpay, Apple Pay and Venmo.

For payments by credit or debit card, the charge will be made online, in other words, in real time, through the payment gateway of the corresponding financial entity, once it has been confirmed that the data sent by the user is correct.

Payment via PayPal
Mango will process the payment via the Paypal system.

Payment via Klarna

In order to use the Klarna payment method in 4 interest-free instalments, you must be a resident of the United States, be over 18 years old and use a valid bank card for payment in 4 installments.

Klarna accepts most credit and debit cards, except prepaid ones. There is no interest or charge for using a credit or debit card by Klarna, but depending on the bank additional fees or interest may be charged.

This method is available for purchases of $ 50 or more. You may have to fulfil other requirements to be able to use this payment method.

The due date of payments will be sent via e-mail.

For more information visit www.klarna.com/us

*CA resident loans made or arranged pursuant to a California Financing Law license.

Payment via Afterpay

Afterpay is a service that allows you to make purchases now and pay for them in 4 payments made every 2 weeks without any interest.

At the checkout choose Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, while returning customers simply log in to make their purchase.

A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify.

This method is available for purchases of $ 50 or more. You may have to fulfil other requirements to be able to use this payment method.

If you would like to know more about Afterpay, check the Afterpay Help Center.

Apple Pay

If you make your purchase from an Apple device, you can pay with Apple Pay. Simply select this payment method and confirm the purchase by double-clicking the side button on your device. Then confirm the operation using Face ID, Touch ID or your passcode, depending on the version of your iPhone or iPad.

This payment method is only available via the app.

Venmo

With Venmo, you can pay for your purchases quickly and easily. If you're shopping on mobile, simply select "Pay with Venmo" and confirm your purchase in the app. On desktop, scan the QR code using the Venmo app or your device’s camera and complete the payment in the app.

Payments made with Venmo are not compatible with gift cards.

With Venmo, you get a secure, fee-free payment experience with instant refunds in case of returns.

Payment security

In order to offer maximum security in the payment system, Mango uses the secure payment systems of the leading financial entities in e-commerce. Therefore, all confidential data is transferred directly and in an encrypted format (SSL) to the corresponding financial entity. For payment by Visa, MasterCard and American Express, Mango only accepts SET transactions (Secure Electronic Transactions) using the 3D Secure international protocol, which can be identified by the Verified by Visa, MasterCard SecureCode and American Express Safekey logos. The basic aim of the Secure Electronic Transactions initiative is to guarantee the security of Internet transactions. When you make payment through the secure payment gateway, the system will automatically check whether the credit card has been activated for Secure Electronic Transactions. Next, it will connect with the issuing bank of the card, which will request authorisation for the operation via a personal authentication code. The operation will only proceed if the issuing bank of the card confirms the authentication code. In all other cases, the transaction will be rejected. We also have the GeoTrust SSL safety certificate for online transactions.

As a complementary measure to the ‘Secure payment’ system, and in order to collaborate in the prevention of Internet fraud, Mango reserves the right to check the personal details provided by customers and to take the appropriate steps (including the cancellation of the order) in order to ensure that goods are dispatched in accordance with the data that is stated on the order.

Purchase limit

Mango does not permit the purchase of Mango products for subsequent resale. Consequently, it is not possible to make purchases for an amount that exceeds $ 4,000, or for more than 40 items. Customers who wish to make purchases in excess of said amount or quantity for purposes other than resale should contact Customer Services, where they will be informed of the various options for making the desired purchase.

Delivery of items purchased at Mango.com will be carried out via an international courier company and delivered in approximately 1 to 5 business days in the case of standard delivery to Eastern U.S., 2 to 6 business days to Midwest-Southeast U.S., 2 to 7 business days to Western U.S., 2 to 8 business days to Alaska, Hawaii and Puerto Rico and 5 to 10 business days to P.O. boxes and addresses of military, naval and diplomatic sections.

Next Day deliveries will be carried out the next business day by end of day (only available for some zip codes) and will cost $21.95. Standard delivery is free for orders over $50, and charged at $6.95 in the case of orders below this amount.

In some cases the purchase may include various deliveries so orders will be received on different dates. The articles included in each delivery and its estimated delivery time would appear at the checkout page.

Shipping is available to all U.S. states and Washington DC. It also includes shipments to U.S. territories, P.O. Boxes and Military APO/FPO/DPO addresses (please, allow additional time for orders shipped to these addresses).

In order to avoid any delivery problems (incorrect addresses, nobody at home, etc.), you must complete the applicable form correctly and it is advisable to leave a contact telephone number in the corresponding field.

When the order leaves Mango's warehouses, after order confirmation once billing and credit information have been authorized and verified, Mango will inform its customers by e-mail.

Please note that all orders are subject to verification.

Orders can be tracked via the Mango.com Webpage, indicating the location of the goods at each moment until final reception.

The delivery cost is calculated according to the delivery method chosen and the items purchased. The exact transport cost will be calculated every time an item is added to the shopping basket, and will be displayed on the order summary page that appears before the customer confirms the order by pressing the ‘Confirm Payment’ button, and before the credit card or debit card details are entered.

The delivery charges may be altered at any time without prior notice. Said change shall become effective from the moment the modification appears in the help pages and in the contract published on this Webpage. In all cases, the delivery charges that appear at the moment the order is placed shall apply.

Exchange and/or returns conditions

The Customer has the right to withdraw from the purchase and return the product(s) purchased and/or exchange their size (except for the products described in clause 6.2. below), without the need for justification, within 30 calendar days from the dispatch date. If the products in their confirmed order are delivered separately, on different dates, the dispatch date of the last product shall apply for the purposes of the return.

Mango cannot accept exchanges or returns of used or damaged items (except in the case of flaws). For reasons of hygiene, underwear and swimwear items are fitted with a safety seal to prevent them being tried on or worn. If you wish to return this type of item, the label and the safety seal must remain intact.

Face masks cannot be exchanged or returned for health and safety reasons.

It is not possible to change one model for another: it is only possible to exchange it for a different size. To exchange one item for another, you must follow the refund procedure and make a new purchase.

All returns of purchased items must be carefully packaged and include a duly completed delivery note or returns form.
If you do not have said delivery note when making the exchange or return, you can download the returns form by accessing the order page (in My orders in the My account section if you are registered, or in the Orders section if you are not) at Mango.com.

For purchases made after 06/11/2023, items in the CAPSULE collection can be exchanged or returned within 14 days of the delivery date.

Free exchanges and/or returns via USPS Dropoff Service

Exchanging a garment for another size or returning a garment is possible by dropping it off to a USPS location.

In this case customers will have to request the return online and follow the instructions they will receive via e-mail.

This service is not available if the customer placed the order at Mangooutlet.com or via the iPad in MANGO Group stores.

Store exchanges and/or returns

Items purchased on this Site/Application are part of the collection of items on sale at physical stores of the MANGO Group. Therefore, depending on the stock of the store in question, Mango offers the possibility to exchange an item for another size or to return an item. All products can be returned to Mango stores in United States.

Free returns to store do not apply to stores located in airports o department stores.

In the case of refunds, customers will be given a till receipt as proof of the return and a refund will be requested. The details of the refund will be forwarded to our central offices in Palau-Solità i Plegamans (Spain), from where the refund will be processed via the same payment method used to purchase the item.

Items in the CAPSULE collection can be exchanged or returned within 14 days of the delivery date. These items cannot be exchanged or returned if they do not have the original labels on.

Exchanges and/or returns by mail

Exchanging a garment for another size or returning a garment is also possible by mail, at the following address:

MANGO RETURNS - C/O Carbel Easton One
1520 Van Buren Rd
Easton, PA 18045

In such cases, Mango recommends customers to track and insure your package, at your expense, as Mango is not responsible for any items that fail to reach its warehouses.

The postage expenses of items being exchanged or returned shall be borne by the customer and under no circumstances will Mango accept returns sent carriage due.

Returns of orders placed in stores via the iPad

These conditions apply to returns of orders placed via the iPad at physical stores of Mango. In this case, exchanges will not be accepted.

Refunds

Once the items are received, Mango will ensure they are in good condition and will dispatch the requested size in the case of an exchange or refund the purchase amount via the same payment method used in the purchase in the case of refunds.

The refund will be carried within 3-12 business days from reception of the return at the Mango warehouses. Once the condition of the returned items has been inspected, the customer will be notified by e-mail.

The returned items will always be refunded via the same payment method used to purchase them.

In cases where Mango has erroneously sent an item different to the one ordered or the quality of the item sent is not acceptable, Mango, once it has checked the error or defect, will refund the price of the returned item and the proportional part of the original postage expenses. Whenever an erroneous or defective item is returned by ordinary post, Mango will refund the corresponding postage expenses provided the customer encloses a receipt of the return expenses in the parcel. Please note that the postage expenses will be reimbursed after the items are reimbursed.

In these cases, returns or exchanges must be returned via Standard, Ground or Regular shipping method. Please remember to include the receipt for the delivery costs of the refund.

Mango shall not owe any liability to the customer when the product contained in the parcel returned by the customer is incorrect. Notwithstanding the above, in cases where the customer erroneously sends a product different to the one stated in the order and it is possible to process the collection of the item, the customer must organise its return and cover the corresponding costs of said collection.

Note that Mango will not reimburse the proportional part of the delivery costs incurred when returning the merchandise via Express, Overnight or 2 Day Shipping.

To customers who make purchases as consumers, Mango offers warranties on the products marketed through the Website/Application for any non-conformities regarding the same that become apparent within a period of three (3) years from delivery of the product.

In the absence of proof to the contrary, it shall be presumed that any non-conformities that become apparent within two (2) years of delivery of the product already existed when the product was delivered.

Consequently, if any of the products do not conform to the contract, the customer should notify Mango by any of the communication methods set out below.

Customers can only purchase gift cards via the Website/Application and may only use them to purchase items that are for sale on the aforementioned Website/Application.

When purchasing a gift card, the customer may not add any other items to the order and may only purchase one gift card per order.

In order to process the purchase of the gift card, the following data will be requested regarding the person who is to receive it: name, surname and e-mail address. This data will only be used for the correct management of the gift card.

Only one gift card may be used per order as a form of payment and cannot be combined with other promotional discounts.

If the amount of the order is less than the value of the gift card, the remaining balance will be available to the customer for use on future orders. In the event that the total amount of the order is greater than the amount of the gift card used, the remaining balance must be paid by the customer using the payment methods accepted on the Website/Application.

The exchange and/or return policy for orders paid with a gift card will be the same as for other orders placed on the Website/Application.

The amount to be refunded will be charged to the gift card balance. Recharging the gift card balance will take approximately fourteen (14) calendar days from the date on which the refund is made.

At the time the recharge is made, the customer will be informed via e-mail of the new available balance. If part of the order has been paid with a payment card, the refund amount will be paid first from the payment card used and the rest of the amount to be refunded from the gift card balance.

You can check the balance of your gift card at any time using the “Gift Card” option.

*The conditions applicable to Gift Cards and Vouchers purchased before 12/12/2018 may be different.

The Gift Card is a bearer document. The holder of the Gift Card shall be solely responsible for its use and safekeeping. In the event of loss or theft, the Gift Card shall not be refunded or exchanged under any circumstances. In such cases, the presentation of the purchase receipt and/or proof of payment for the Gift Card shall not entitle the holder to exchange or refund the Gift Card. In the event of damage or manipulation of the Gift Card, the staff at Mango stores expressly reserve the right to accept it.

The Gift Card exclusively grants its holder the possibility of purchasing, depending on the balance existing on the same, one or more items of clothing and/or accessories that are currently on sale on mango.com and in the stores of the Mango lines, including Mango Outlet, located in the country of purchase of said card. Therefore, the Gift Card may not, under any circumstances, be exchanged for money or exchanged for gift cards or similar instruments (see vouchers, promotional codes, among others) from other commercial establishments. Only one Gift Card may be used per order as a form of payment and may not be combined with other promotional discounts. Furthermore, the Gift Card will not be valid in Mango stores located in department stores or airports, or on Mangooutlet.com. The Gift Card may only be used in the country in which the Gift Card was purchased. Under no circumstances may it be used in a country other than the one in which it was purchased.

The value of the Gift Card is that at the time of its activation. The Gift Card may be used to make any purchases the holder wishes until the balance on the card is exhausted. The balance on the Gift Card will decrease as it is used to purchase clothing and/or accessories on mango.com and/or in the stores mentioned above. In any case, the balance on the Gift Card will appear on the purchase receipt and can be consulted on mango.com or in any of the aforementioned stores

The return of the Gift Card that has not been used and is in the same condition as at the time of purchase (intact CVV) will be accepted, presenting the original proof of purchase and respecting the legally established period:
• The Gift Card purchased in a Mango store may be returned within a period of 30 days from the date of purchase.
• The Gift Card purchased at mango.com may be returned within a period of 30 days from the date of shipment by Mango to the recipient of the same.

The refund will be made in the same payment method used in the purchase. The resolution of any conflict, dispute or divergence that may arise in relation to the Gift Card will be resolved in accordance with the provisions of the law.

CONDITIONS APPLICABLE TO GIFT CARDS PURCHASED BEFORE 12/12/2018

The Gift Card is a bearer document. The holder of the Gift Card will be solely responsible for its use and safekeeping. In the event of loss or theft, the Gift Card will not be refunded or exchanged under any circumstances. In such cases, the presentation of the purchase receipt and/or proof of payment for the Gift Card will not entitle the holder to exchange or refund the Gift Card. In cases of damage or manipulation of the Gift Card, the staff of the stores expressly reserve the right to accept it.

The Gift Card exclusively grants its holder the possibility of acquiring, depending on the balance existing on it, one or more items of clothing and/or accessories that are on sale at that time in the MANGO line stores, including MANGO Outlet, located in the country of purchase of said card. Therefore, the Gift Card may not, under any circumstances, be exchanged for money or exchanged for gift cards or similar instruments (see gift vouchers, vouchers, promotional codes, among others) from other commercial establishments. In addition, the Gift Card will not be valid in Mango stores located in department stores or airports, or in the online stores Mango.com and Mangooutlet.com. The Gift Card may only be used in the country in which the Gift Card was purchased. Under no circumstances may it be used in a country other than the one in which it was purchased.

The value of the Gift Card is that at the time of its activation. The Gift Card may be used to make any purchases the holder wishes until the balance of the card is exhausted. The balance of the Gift Card will decrease as it is used to purchase clothing and/or accessories in the Mango stores mentioned above. In any case, the balance on the Gift Card will appear on the purchase receipt and can be consulted in any of the stores mentioned above.

The validity and expiration of the Gift Card will be detailed on the card itself. After this period, the Gift Card will have no value and therefore cannot be used in any Mango store. Likewise, after this period, the balance on the Gift Card will not be refundable by any means and cannot be claimed by the holder of the Card under any circumstances. The Gift Card is not reloadable. Under no circumstances will the balance on the Card be returned to the holder of the Card, whether in cash or by any other means of payment. Once the balance has been exhausted, the Gift Card must be returned to the Mango store.

Items purchased using a gift card can only be exchanged for other items. The resolution of any conflict, dispute or divergence that may arise in relation to the Gift Card will be resolved in accordance with the provisions of the law.

These purchase conditions are subject to New Jersey laws. Sales will be deemed to be performed at the address of Mango. In case of dispute between the parties of this contract, the competent jurisdiction will be the corresponding jurisdiction in every case.

For any queries or suggestions, you may contact Mango by filling out this form or by post at the following address:

MANGO
Dpto. de Atención al Cliente
Calle Mercaders 9-11
Pol. Ind. Riera de Caldes
C.P. 08184 Palau-Solità i Plegamans
Barcelona (España)

The Customer Services telephone number is: 1.866.6MNG.MNG (1.866.666.4664). The office hours are Monday to Friday from 6 am to 8 pm EST (toll free).

Opening Hours
Mango.com is open for business 24 hours a day, 7 days a week, 365 days a year.

We remind you that you should not provide your card details via e-mail, fax or social networks. For more information, click here.

Mango serves to provide individuals with disabilities equal access to the services, including through an accessible website. If the client has questions, comments, or encounter any difficulty in using the site, please contact via contact@mango.com or 1.866.6MNGMNG (1.866.666.4664).