If you have received an item that does not match the one you purchased, you can return it using the available methods, indicating that it is an incorrect item in the return reasons.
What can I do if I receive an incorrect item?
More about Returns, exchanges and refunds
How can I exchange or return an online purchase?
How can I exchange or return an in-store purchase?
How can I find out the status of my return?
How and when will I receive my refund?
What are the return conditions?
What should I do if I have received a defective item?
How can I return a purchase made via iPad in store?
Can I request a price adjustment?
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