If you made the return with home collection or by post, your parcel may take several days to reach our warehouses. You will receive an e-mail when we make the refund of the garments or, in case of an exchange, when we send the new size you requested.
How can I find out the status of my return?
More about Returns, exchanges and refunds
- How can I exchange or return an online purchase?
- How can I exchange or return an in-store purchase?
- How and when will I receive my refund?
- What are the return conditions?
- How can I return items containing flammable substances (perfumes, body mist, etc.)?
- What can I do if I receive an incorrect or defective item?