It's very simple! You have 30 days from the date of purchase to exchange or return items (except gift vouchers that can only be exchanged).
Mango will accept exchanges of unworn and unwashed garments within 30 days of the purchase date on presentation of the original till receipt at any store where the corresponding collection is available within the country of purchase. Refunds will be accepted only at the same store where the purchase was made.
For purchases made after 06/11/2023, items in the CAPSULE collection can be exchanged or returned within 14 days of the date of purchase.
Remember that you can also present the barcode on your mobile phone. You will find it in the details of your purchase in My purchases > Exchanges and returns.
Before visiting us, we recommend that you consult the return conditions:
- For reasons of hygiene, sealed items such as lingerie, underwear and swimwear items cannot be returned unless the protective seal or device is still intact.
- Items that you have personalised or altered cannot be exchanged or returned because they are made exclusively for you and cannot be offered for sale again.
- Fragrances, candles and other cosmetics must be returned in the original sealed packaging.
- Gift cards are also non-exchangeable and non-returnable.
Full terms and conditions can be found on your purchase receipt.