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How can I exchange or return an online purchase?

You have 30 days from the dispatch date of your order to make exchanges and returns. Choose the type of return that best suits your needs:

  • Free return in store

    More sustainable

  • Postal return

More about Returns, exchanges and refunds

  • How can I exchange or return an in-store purchase?

  • How can I find out the status of my return?

  • How and when will I receive my refund?

  • What are the return conditions?

  • How can I return a purchase made via iPad in store?

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