Check the details of your in-store and online purchases, and know their status at any moment in My purchases. If you already have an account, log in with your e-mail address and password. If you purchased as a guest, enter your e-mail address and the order number you wish to consult. In this case, be sure to log in from My purchases > I am not registered.
Where is my order?
You'll also receive email notifications so you can easily track your order. Keep an eye on our notifications.
More about Delivery and order tracking
What are the types of delivery and delivery times for an order?
Can I change the delivery address of an order?
Can I cancel my order?
What should I do if I have not received all the items in my purchase?
What should I do if I have received an incorrect or defective item?
What is the deadline for collecting an order in store?
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