What should I do if I have not received all the items in my purchase?

Your order may have been split into multiple deliveries if any of the items you chose are dispatched from a warehouse. In this case, you'll receive the items on different dates. You can review your order details in My Purchases.

If any of the items in your purchase were sold out at the last minute and we did not send them to you, you will receive an e-mail with a notification. In addition, we will refund you the amount of the out of stock items and the delivery costs via the same payment method used to purchase the items.

If this is the case with you, we are sorry we could not complete your order.