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Delivery

Latest version: 10/09/2021

Delivery methods and charges

Enter your home or office address when making your purchase and we will deliver the order to your chosen destination.

The delivery charge will vary according to your order:

DELIVERY METHOD  DELIVERY COST  DELIVERY TIME
Home delivery (Metro Manila area)  Php 200 (Free for orders over Php 8000) 2 to 4 working days
Home delivery (outside Metro Manila area)  Php 200 (Free for orders over Php 8000) 3 to 9 working days

 

Order tracking

You can query the status of your order at any time contacting our Customer Service Department.

What is more, when your order leaves our warehouses, we will send you an e-mail.

I still have not received my order

If your purchase has not arrived by the delivery date, check your e-mail as it is likely that you have received an e-mail informing you that the order has left our warehouse.

To query the status of your order at any time you can contact directly to our Customer Service Department.

Bear in mind that during sale periods and promotions, delivery dates may be longer.

The items received are incorrect or are defective

If you have received an item which is defective or different to the one purchased, we will refund these items and the delivery expenses as soon as we receive them at our warehouses and inspect the condition of the garments.

To process the return, contact to our Customer Service Department and follow the instructions.

I have not received all the items in my order

Check your e-mail to see whether we have sent you an e-mail informing you that one of the items in your order is not available. In this case, we will refund you the corresponding amount for this item and the delivery expenses via the same payment used for the purchase.

If you have not received a confirmation e-mail, please contact us at the e-mail address contact.ph@mango.com and will we reply to you as soon as possible.