Privacy Policy and Cookies

Access and use of the www.mango.com website (hereinafter, “Website” or “Mango.com ”) confers user status upon visitors to the website and implies full acceptance without reservation of the conditions of use applicable at any moment on the part of the user.

In accordance with the provisions of Organic Law 15/1999, on the Protection of Personal Data (LOPD) and its implementing legislation, Mango, as manager of the website, pursuant to the provision contained in art. 5 and 6 of the LOPD, informs all website users who provide or will provide their personal details that the same will be included on a computerised file that is duly registered at the Spanish Data Protection Agency.

Moreover, with respect to those orders coming from the Philippines, the provisions of Philippines' Republic Act No. 10173 (the Data Privacy Act of 2012) shall be applicable in the protection of the personal information gathered from the customers.

Details of the www.mango.com website owner and manager:

PUNTO FA, S.L. (hereinafter, “Mango”)

Calle Mercaders 9-11

Pol. Ind. Riera de Caldes

C.P. 08184 Palau-solità i Plegamans

Barcelona (Spain)

E-mail: personaldata@mango.com

Tel. +34 93 860 24 24

We remind you that you should not provide your card details via e-mail or social media.

Registered at the Mercantile Register of Barcelona under Volume 11195, Folio 156, Sheet 167948 and with Corporate Tax ID no. ES-B59088948.

Mango may collect the following personal information from users of the Website through the corresponding forms: name, e-mail address, postal address, telephone number, date of birth, gender and credit card (PAN+CVV2) in compliance with PCI DSS standards or bank account number (provided by the customer in the case of refunds) when the user visits the Website, registers, places an online order, contacts Mango or participates in Mango promotions or questionnaires. Under no circumstances will it collect said information via channels other than the aforementioned Forms, even if they are available on the Internet (e-mail, chat, Facebook, etc). If said information is received via one of these means, Mango will not use it for any of the purposes stated in the following section. Furthermore, Mango shall not be responsible for the security of said information, nor can it guarantee the confidentiality of the same.

In all cases, the details requested via the Website are necessary to provide an optimal service to the user. In cases where the user does not provide the requested details, Mango cannot guarantee that the information and services provided will fully satisfy their needs.

By checking the corresponding box, users expressly, freely and unequivocally accept that their details will be treated by Mango for the following purposes:

• Improve the shopping experience.
• Process their online orders, including the sending of e-mails and/or text messages to inform them of delivery status.
• Process order returns.
• Manage their account at Mango.com.
• Contact them if there is any problem with any of their orders or for other logistical reasons.
• Respond to their queries.
• Manage and send information about exclusive promotions, latest news and personalized information adapted to the profile, interests and needs of the interested party as a client through email, SMS, postal mail or any other channel of communication and / or digital platforms. The sending of this information will involve the creation of user profiles consisting of using personal data, the history of your purchases if applicable, as well as the navigation information on the WEB / APP to evaluate certain aspects related to your personal preferences. The objective of offering commercial communications appropriate to your profile. If necessary, certain personal information of the client may be used to personalize communications in digital media.
• The Philippines' Data Privacy Act of 2012 shall further apply in favor of customers in the Philippines.

The Website uses data security technologies such as firewalls, access control procedures and cryptographic mechanisms to prevent any unauthorised access to data and guarantee data confidentiality. In order to achieve said aims, users accept that Mango will obtain data for the purpose of authenticating access controls.

The Philippines' Data Privacy Act of 2012 shall further apply in favor of customers in the Philippines.

Furthermore, all transactions via the Website will be performed via secure payment systems. Confidential payment details are transmitted directly in encrypted format (SSL) to the corresponding entity.

Mango declares that it has adopted all the technical and organisational measures necessary to guarantee the security and integrity of the personal data it treats, and to prevent the loss, alteration and/or unauthorised use of the same by third parties.

Mango expressly informs and guarantees users that their personal details will not under any circumstances be forwarded to third parties and that before forwarding personal details, it will request the express, informed and unequivocal consent of the owners of the same. Notwithstanding the above, Mango may forward the personal details of users to third parties for the purpose of making goods deliveries, processing debit/credit card payments, checking creditworthiness, debt collection and making checks to combat fraud, in addition to complying with any obligations it has assumed with its customers.

The Philippines' Data Privacy Act of 2012 shall further apply in favor of customers in the Philippines.

Mango guarantees users or their right to access, rectify, cancel or oppose the personal details they have provided at any moment, under the terms contained in the applicable legislation. Consequently, in accordance with the provisions established in Organic Law 15/1999, on the Protection of Personal Data (LOPD), users of the Website may exercise said rights by sending a written request, enclosing a copy of their National ID document, to the following address:

1. E-mail: contact.ph@mango.com

For those customers from the Philippines, the rights enumerated under the Philippines' Data Privacy Act of 2012 shall further apply for the protection of the rights of said customers.

Similarly, users may cancel any of the subscription services provided by clicking on the section Subscriptions in My account or at the bottom of the e-mails. Users may also modify or cancel their details by accessing the My details section in My account.

We remind you that you should not provide your card details via e-mail or social networks.

Mango is concerned about the privacy and safety of minors on the Internet. The Mango Website is designed for the general public and is not intended for use by minors.

With respect to customers from the Philippines who are not of legal age, in addition to its Data Privacy Act of 2012, the Child and Youth Welfare Code (P.D. No. 603) and other Philippine laws protecting the rights of those under 18 years old (children and minors) shall likewise be applicable.

Without prejudice to the provisions of the preceding sections, the company responsible for the processing of your personal data solely and exclusively for the purpose of managing your complaints, queries and claims is the company Trimark Fashion INC:

Red Selvage International Corp. Bldg. #5, 168 San  Vicente St., San Vicente, San Pedro, Laguna 4023

Users agree to use the Website content in an appropriate manner, undertaking to (i) true and exact information on the data requested in the registration form or order placement, and keep it up-to-date while using the Website; (ii) not incur in activities that are illicit, unlawful or contrary to good faith and public order; (iii) not publish content or propaganda of a racist, xenophobic or discriminatory nature based on race, gender, ideology, religion or act in any way contrary to the morality, public order, fundamental rights, public liberties, honour, intimacy or image of third parties and the applicable legislation in general; (iv) not damage the physical and logical systems of the Website, of Mango suppliers or third parties, or introduce or spread computer viruses into the network or any other physical or logical systems likely to result in the aforementioned damage; (v) not use the content of the Website and the information of the same for sending publicity, or sending messages for any other commercial purpose, or to collect and store the personal details of third parties; (vi) not attempt to access and, wherever applicable, use the e-mail accounts of other users and modify or tamper with their messages.

Mango reserves the right to make whatever modifications it considers appropriate to its Website without prior notice, and may change, delete or add content and services it provides via the same, such as the manner in which the same are presented or located on its website.

All intellectual and industrial property rights over the Website and its content, including, by way of example, the images, sound, audio, video, designs, texts, graphics, logos, icons, colour combinations, structure, buttons, in addition to the software, commercial names, trademarks, works, illustrations, photographs and industrial drawings and any other symbols for industrial and commercial use are the property of Mango or of third party owners of the same who have duly authorised their inclusion on the Website.

The reproduction, distribution and public communication, including making part or all of the content of the Website available for commercial purposes, in any medium and by any technical means, is strictly prohibited without the authorisation of Mango.

Users agree to respect the intellectual and industrial property rights owned by Mango. Users may use the Website and its content for their own personal and private use. Any other use is prohibited and shall require the user to obtain the prior, express and written consent of Mango. Users shall refrain from deleting, altering, eluding or tampering with any protective device or security system installed on the Website.

Mango shall not, under any circumstances, be liable for any damages of any nature they may occur, by way of example, as a result of: errors or omissions in the content, unavailability of the website or the transmission of viruses or malware in the content, in spite of having adopted all the technological measures required to prevent this.

Users may be redirected from the website to the content of third-party websites. Given that the provider cannot control the content introduced by third parties on to its website at all times, the same cannot assume any liability in relation to said content. In all cases, the provider declares that it shall withdraw any content that may contravene national and international legislation, morality or public order with immediate effect, through the immediate withdrawal of the redirection to said website, reporting said content to the competent authorities.

Mango shall not be liable for stored information and content, including but not limited to, on forums, chats, blog generators, comments, social networks or any other medium that allows third parties to publish content independent from the Website. However, Mango shall make itself available to all users, authorities and security forces and actively collaborate in the withdrawal or blocking of any content that may affect or contravene national or international legislation, third party rights, morality or public order. In cases where users consider that content which may be classified as such exists on the Website, they are asked to report this without delay to the Website Administrator.

The Website has been checked and tested to ensure it works correctly. In principle, the correct operation of the same can be guaranteed 24 hours a day, 7 days a week, all year round. However, Mango cannot rule out the possibility that certain programming errors exist, or that access to the Website may be impeded owing to force majeure, natural disasters, industrial action or other circumstances.

The introduction of hyperlinks for commercial purposes on third-party websites that allow access to the Website is forbidden without the prior written consent of Mango. Mango shall not be liable for the use or content of third-party websites which may be linked to Mango.com.

Cookies are files installed on the user's computer, phone, tablet or any other device, with the purpose of recording the user's activities during their browsing time on this website and/or the MANGO mobile application ("Web/App"). Through the use of cookies, it is possible for the server where the Web/App is located to recognize the browser used by the user, allowing, for example, the registered user to access areas and services without having to register on each visit and remember their language, country preferences, etc. on future visits. Cookies are also used to measure audience and traffic parameters, control progress and number of entries.

In relation to the concept of "Cookie", we also refer to other technologies similar to cookies that, in a similar way, allow storing or retrieving certain information from a device such as, for example, flash cookies, web beacons or bugs, pixels, HTML5 (local storage), and SDK technology for App formats, as well as the use of fingerprinting techniques to identify the device of the interested party.

During access and navigation on the website or through the use of the mobile app, MANGO may store or record IP addresses, user preferences or the type of device used for the main purposes of (i) compiling statistics related to the number of visits or web traffic; (ii) offering a more personalized browsing experience; and (iii) remembering sign in data, even on different devices, and (iv) displaying advertising, on this page or others, based on browsing habits within our website.

Similarly, we do not store sensitive personal identification information such as your address, your password, etc., in the cookies we use.

MANGO does not sell customer data to third parties in any case.

The information stored in the Web/App cookies is used by Punto Fa, S.L. (“MANGO”), with N.I.F. B-59.088.948:

• Postal address: C/Mercaders, 9-11 (Polígono Industrial Riera Caldes) 08184 Palau-solità i Plegamans (Barcelona, Spain).
• Email: personaldata@mango.com
  

Also, some of the cookies that may be installed are not owned by MANGO but by third parties, you can consult the complete list of cookies used by MANGO in the configuration panel which you will find below.

Below are the types of cookies used on the MANGO Web/App, based on the type of cookies according to their purpose and the entity that manages them (own and third-party).

You can allow, block or delete the cookies installed on your computer in the settings options of your web browser.If you block them, certain services that require their use may not be available to you.

Below, we provide some links to information on how to enable your preferences on the most commonly-used web browsers:

Google Chrome

Mozilla Firefox

Internet Explorer

Safari

Opera

If you have accepted the third-party cookies, you can delete them from your web browser options or from the system offered by the third-party itself.

MANGO will retain the personal data collected only for the specified, provided, and limited period necessary to fulfill the purpose for which they were collected, as well as to comply with the requirements of applicable legislation. Once the intended purpose is fulfilled, your data will be properly blocked for the period during which legal actions may arise and, once the prescription period has passed, they will be properly deleted.

Similarly, the data obtained through the use of cookies accepted by the user will be kept for a period of 13 months and, consequently, once this period has passed, a new consent will be requested when you visit our WEB/APP.

Regarding the third parties identified in the cookie settings panel, you can consult their retention period in their respective privacy policies.

Generally, data processing is carried out by service providers located within the European Economic Area or in countries that have been declared to have an adequate level of protection.

In the event of international data transfers to countries that do not have a decision of adequacy from the European Commission, MANGO will use the Standard Contractual Clauses adapted by the European Commission as a guarantee for those transfers in compliance with Items 44 to 49 of the 2016/679 Data Protection Regulation. In any case, the third parties with whom personal data is shared will have previously accredited the adoption of adequate technical and organizational measures for the correct protection of the data.

In relation to third parties that manage cookies, you can inform yourself about the transfers to third countries that, where appropriate, they carry out in their corresponding cookie policies.

You can configure the categories of optional cookies by clicking on the cookie settings button below: