Terms and conditions

Red Selvage International Corp. (“Red Selvage”) offers you an online purchasing service which allows you to purchase a selection of the items available at our stores from your computer. You can also benefit from promotions, gifts and exclusive offers.

Below, we invite you to review the general conditions of sale which regulate the purchase of Mango products via this Website. Therefore, use of this Webpage implies your acceptance of these general conditions of sale. However, if you have any queries regarding the same, please contact our Customer Services department.

The following conditions regulate the sale of products featured on this Webpage by the company:

TRIMARK FASHION INTERNATIONAL INC (hereinafter, “Mango”)

Unit 403 LV Locsin Bldg. 6752 Ayala Ave. corner Makati Ave

Majati City

1221 Philipines

Availability of the service

By placing an order on the Website/App, you guarantee that you are 18 years old or over. The products offered are distributed in the following member states of the European Union: Austria, Belgium, Bulgaria, Croatia, Cyprus (southern area), Czech Republic, Denmark, Estonia, Finland, France (metropolitan area), Germany, Greece, Hungary, Ireland, Italy (except San Marino, Livigno, Campione, Vatican City and Italian waters of Lake Lugano), Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain (including the Canary Islands, Ceuta and Melilla), Sweden and the United Kingdom.Our products are also distributed in the following countries:Albania, Andorra, Aruba, Australia, Bahrain, Bosnia-Herzegovina, Canada, Channel Islands, China, Colombia, Costa Rica, Curaçao, Egypt, French Guyana, Guadeloupe, Guatemala, Hong Kong, India, Indonesia, Iceland, Jordan, Kazakhstan, Kuwait, Lebanon, Liechtenstein, Macao, Malaysia, Maldives, Martinique, Mexico, Monaco, Nicaragua, Norway, Qatar, Oman, Panama, Philippines, Russia, Salvador, Saudi Arabia, Serbia, Singapore, South Africa, South Korea, Switzerland, Turkey, United Arab Emirates, United States, Uzbekistan.

You may purchase from the country of your choice, but we are only able to send your order to addresses located in the chosen country.The delivery methods, conditions of sale and delivery points will be updated when you change the country.

Purchase guarantee

The items offered on this Webpage are a selection of products from the Women’s, Men’s, Children’s and Babies' collections and meet the same quality requirements and guarantee as the products on sale at MANGO Group stores.

Each product features the following details:

Name of the article
Photo of the article
Description of the article
Available sizes and colours*
Composition
Wash and care instructions
Price (in the corresponding currency)

*Mango has made every effort to display the colours of the items as realistically as possible. However, the colour of the garments that appear on the screen may be subject to changes depending on the quality of your computer monitor. Therefore, Mango cannot guarantee that the colours that appear on your monitor are a true representation of the actual colours.

Special offers, promotions or discounts will be valid until the indicated date or while stocks last.

Similarly, Mango makes every effort to ensure that the information contained on its website is complete, accurate and correct. In the event of any error, Mango will proceed to correct it immediately.

Purchase procedure

1. Select the articles you wish to purchase and add them to the shopping basket, by clicking on the corresponding icon.
2. The shopping basket contains the reference of the selected item, its name, size, colour and price in the corresponding country (including taxes). The quoted price does not include transport costs, which will vary according to the delivery method selected.
3. To proceed with the purchase, the user’s personal details will be required and will be included on our database in order to process the order and simplify future purchases via the Website. The personal details provided by users will be treated in accordance with our Privacy Policy. Users may, at any moment, access the personal details they have provided and information on the orders they have placed. Mango reminds users that their personal details must be as accurate as possible in order to avoid any confusion or errors in the dispatch of the item(s) purchased. Furthermore, wherever expressly requested by users, they will receive information and publications relative to the MANGO Group by post and/or SMS.
4. Once the order has been completed, and before the order is confirmed, the user will be provided with an itemised summary of the order, identifying the item(s) purchased, the total price (including transport and taxes) and the order delivery details, in order for the user to confirm this by clicking on the 'Confirm payment' button.

Purchases may be paid via Cash on delivery. Payment method other than the one specified in the present conditions of sale will not be accepted.

Once the transaction has been confirmed, you will be able to check the status of your order contacting to our Customer Service Department.

An automated order confirmation e-mail will also be sent to the address indicated by the user with acknowledgement of receipt, with a description of the order and the personal details provided. If you do not receive this e-mail, this could be due to a temporary communications problem in the network or an error in the e-mail address entered. In both cases, please contact us at the e-mail address contact.ph@mango.com and will we reply to you as soon as possible. Similarly, an e-mail will be sent to the user confirming that the product has been dispatched.

Availability of products

All orders are subject to the products being available. If, at the time the order is issued, our warehouse detects that there are no stocks of any of the products included within it, Mango will make every effort to locate the item. If this is not possible, the user will be notified immediately. In addition, the amount charged for the unsent item will be refunded to the customer, using the same payment method used to purchase the item.

Right not to accept an order

Mango may cancel or refuse to accept any confirmed order on the following grounds:

1. In the event of a technical and/or typing error in the prices or other details of products contained on the webpage when the order was placed.
2. Due to a lack of availability, as described in point 3.4.
3. When the security systems indicate that the order may be fraudulent.
4. When there are reasons to indicate that the user is a minor.
5. If Mango was unable to deliver the order to the address provided.

Mango will fully reimburse any sums that have been paid.

Payment and currency

The prices on this Webpage are quoted in PHP.

Red Selvage allows users the option to select the destination country before placing their order, so that they can see the prices with the corresponding taxes included. If the customer subsequently modifies the delivery address and the destination country, the prices displayed in the final summary of the order may vary.

Taxes

All products listed on your final order will include all applicable taxes at the current rate in force.

Payment methods

Red Selvage only accepts payments using the following methods:

Payment by credit or debit card

Red Selvage accepts payments for purchases made via its Site/Application with the following credit or debit cards: Visa, MasterCard and JCB.

For payments by credit or debit card, the charge will be made online, in other words, in real time, through the payment gateway of the corresponding financial entity, once it has been confirmed that the data sent by the user is correct.

Cash on Delivery

Red Selvage accepts payments cash on delivery. Customers must pay their order's corresponding amount on the reception of the same.

Payment security

In order to offer maximum security in the payment system, Mango uses the secure payment systems of the leading financial entities in e-commerce. Therefore, all confidential data is transferred directly and in an encrypted format (SSL) to the corresponding financial entity. For payment by Visa and MasterCard, Mango only accepts SET transactions (Secure Electronic Transactions) using the 3D Secure international protocol, which can be identified by the Verified by Visa and MasterCard SecureCode logos. The basic aim of the Secure Electronic Transactions initiative is to guarantee the security of Internet transactions. When you make payment through the secure payment gateway, the system will automatically check whether the credit card has been activated for Secure Electronic Transactions. Next, it will connect with the issuing bank of the card, which will request authorisation for the operation via a personal authentication code. The operation will only proceed if the issuing bank of the card confirms the authentication code. In all other cases, the transaction will be rejected. We also have the GeoTrust SSL safety certificate for online transactions.

As a complementary measure to the ‘Secure payment’ system, and in order to collaborate in the prevention of Internet fraud, Mango reserves the right to check the personal details provided by customers and to take the appropriate steps (including the cancellation of the order) in order to ensure that goods are dispatched in accordance with the data that is stated on the order.

Purchase limit

Red Selvage does not permit the purchase of Mango products for subsequent resale. Consequently, it is not possible to make purchases for an amount that exceeds Php 21,000, or for more than 40 items. Customers who wish to make purchases in excess of said amount or quantity for purposes other than resale should contact Customer Services, where they will be informed of the various options for making the desired purchase.

Delivery of items purchased at Mango.com will be carried out via a local courier company and delivered in approximately 2 to 4 working days for orders shipped to Metro Manila, and in 3 to 9 working days for ordes shipped to outside Metro Manila. Delivery is free for orders over Php 6000, and charged at Php 150 in the case of orders below this amount.

In order to avoid any delivery problems (incorrect addresses, nobody at home, etc.), you must complete the applicable form correctly and it is advisable to leave a contact telephone number in the corresponding field.

Orders can be tracked via the Mango.com Webpage, indicating the location of the goods at each moment until final reception.
The delivery cost is calculated according to the delivery method chosen and the items purchased. The exact transport cost will be calculated every time an item is added to the shopping basket, and will be displayed on the order summary page that appears before the customer confirms the order by pressing the ‘Confirm Payment’ button, and before the credit card or debit card details are entered.

Orders cannot be delivered to military bases or PO boxes.

The delivery charges may be altered at any time without prior notice. Said change shall become effective from the moment the modification appears in the help pages and in the contract published on this Webpage. In all cases, the delivery charges that appear at the moment the order is placed shall apply.

Exchange and/or returns conditions

Return and Exchange Policy<br />If you’re not completely satisfied with your purchase, you have the option to:

• Return your item for a refund via our online process, or
• Exchange your item for the same style in a different size or color at one of our physical stores, subject to item availability.

Return Window<br />Returns must be requested and the items sent back within 30 days of receiving your order. For orders delivered in multiple shipments, the return window begins upon receipt of the final delivery.

Conditions for Returns and Exchanges

All items must be returned in their original condition, with the product, tags, and packaging intact. Items such as underwear, swimwear, bodysuits, and earrings are not eligible for returns for hygiene reasons.

Used or damaged items caused by improper handling will not be accepted unless deemed a factory defect. Assessment of such cases is at MANGO’s discretion.

How to Process a Return or Exchange<br />You must submit a Return Form to proceed with your request. After submission, you will receive further instructions via your registered email address.<br /><br />Return Options

• Free home pick-up at your preferred address (NCR only)
• Drop-off items at any J&T Hub
• In-store exchange for a different size or color of the same item. Please note you must coordinate with our Customer Service first before visiting the stores so that we may prepare the exchanged items for you in advance.

All refunds will be processed via our online channel and credited through the original payment method. Processing times may vary depending on your payment method and issuing bank policies.

Exchanges in Physical Stores<br />You can exchange items for those of the same value from the same season, identified by the first digit of the reference code on the tag. Exchanges must be made within the return window and are limited to one exchange per return. If the new item costs less, the difference will be forfeited. Please coordinate all exchanges with our Customer Service team for a smooth process.

Refunds

Once the items are received, Red Selvage will ensure they are in good condition and will dispatch the requested size in the case of an exchange or refund the purchase amount via the same payment method used in the purchase in the case of refunds.

The refund period may vary between 6 and 12 working days from reception of the return at the Mango warehouses. Once the condition of the returned items has been inspected, the customer will be notified by e-mail.

The returned items will always be refunded via the same payment method used to purchase them.

In cases where Mango has erroneously sent an item different to the one ordered or the quality of the item sent is not acceptable, Mango, once it has checked the error or defect, will refund the price of the returned item and the postage expenses. Whenever an erroneous or defective item is returned by ordinary post, Mango will refund the corresponding postage expenses provided the customer encloses a receipt of the return expenses in the parcel. Please note that the postage expenses will be reimbursed after the items are reimbursed.

To customers who make purchases as consumers, Mango offers warranties on the products marketed through the Website/Application for any non-conformities regarding the same that become apparent within a period of three (3) years from delivery of the product.

In the absence of proof to the contrary, it shall be presumed that any non-conformities that become apparent within two (2) years of delivery of the product already existed when the product was delivered.

Consequently, if any of the products do not conform to the contract, the customer should notify Mango by any of the communication methods set out below

10% OFF YOUR FIRST ORDER

Code valid for 30 days from subscription. One-time use only. Not valid with any other offer, discount or promotion. Not applicable to those articles labelled with a star (*), a circle (O) or a hashtag (#). Exclusive only for new subscribers and online purchases.

This promotion is only available to subscribers who have not completed the registration form on our website during the last two years.

For any queries or suggestions, you may contact our Customer Servicce Department by e-mail.

Opening Hours
Mango.com is open for business 24 hours a day, 7 days a week, 365 days a year.

We remind you that you should not provide your card details via e-mail, fax or social networks. For more information, click here.