Can I cancel my order?

If you have changed your mind and no longer want your order, you can make a request to our Customer Service and we will check if it is possible to cancel.

Please note that if the order is already ready to be dispatched or in the hands of the carrier we will no longer be able to cancel it.

In any case, remember that you have 14 days from delivery to easily return items you no longer want.

Need more help?

Contact our chatbot 24/7. If you don't find the answer to your query, you can receive personalised help from one of our agents, Monday to Friday, 9 a.m. to 6 p.m.

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