Privacy Policy and Cookies

Latest version:

Privacy Policy

Introduction

Punto FA, S.L. (“MANGO”), is collecting by online and offline (through Mango Korea in the case of collecting offline) and using personal information through its Franchisee MRK CO LTD. MANGO establishes and discloses this Privacy Policy as follows to protect personal information in accordance with Article 27-2 of the Act on Promotion of Information and Communication Network Utilisation and Information Protection (‘IT Network Act’), among others, Article 30 of the Personal Information Protection Act (‘PIPA’) and other relevant laws and to promptly and smoothly deal with any issues therefrom.

This Privacy Policy applies to use of the MANGO internet homepage (https://shop.mango.com, hereinafter, “Website”, “Mango.com” or "Mango App").

Access and use of the  Website confers user status upon visitors to the website and implies full acceptance without reservation of the conditions contained in the Website applicable at any moment on the part of the user.

Overseas transfer of personal information

As MANGO is a company located in Spain, users’ personal information collected by MANGO is transferred to Spain.

Also, among the entities performing the tasks of processing personal information outsourced by Mango, some entities, in order to perform such tasks, are transferring personal information abroad, and specific details can be found in the section called “OUTSOURCING OF PROCESSING PERSONAL INFORMATION” below.

Purposes of processing personal information

MANGO processes personal information for the following purposes:

  • Improve the shopping experience.
  • Provide Goods: Process their online orders through the Website, provide troubleshooting to the user of services such as delivery and assembly such as customer confirmation (including the sending of e-mails and/or text messages to inform them of delivery status).
  • Subscription and Management at Mango.com: Confirm intent to subscribe as member; identify and certify identity; maintain and manage membership qualifications; restrict subscription by children under 14 years; various notifications; measures to restrict use by members who breached terms of use; sanction acts that may interrupt the smooth operation of services and acts of unauthorized use of services; restrict subscription and number of subscription attempts; confirm intent to withdraw as member.
  • Customer Services: Confirm identify of complainant; confirm complaints; communicate and notify to confirm facts, respond queries, send them commercial information by post, e-mail and/or SMS to inform them of new products, special offers and news relating to the Website and/or Mango in general, Newsletters and catalogues (to manage said notifications, consult the 'Subscriptions' section in My account). The aforementioned commercial information relates to products or services offered by Mango, as well as any collaborators or partners with whom it has reached a sales promotion agreement among its customers. Under no circumstances will the collaborators or partners have access to the personal details of users. In all cases, the commercial notifications will be made by Mango and will relate to products and services within its business sector.

Personal information processed will not be used for any other purposes than the above, and in the event the purpose of use is changed, MANGO will perform all necessary measures such as obtaining separate consent in accordance with the relevant laws.

What type of personal information does Mango collect via its website?

Mango may collect and process the following personal information from users of the Website through the corresponding forms: name (first name, surname), e-mail address, postal address, telephone number, date of birth, gender, automatically generated information (cookie information) and credit card (PAN+CVV2) in compliance with PCI DSS standards or bank account number (provided by the customer in the case of refunds) when the user visits the Website, registers, places an online order, contacts Mango or participates in Mango promotions or questionnaires. Under no circumstances will it collect said information via channels other than the aforementioned Forms, even if they are available on the Internet (e-mail,chat, Facebook, etc). If said information is received via one of these means, Mango will not use it for any of the purposes stated in the following section. Furthermore, Mango shall not be responsible for the security of said information, nor can it guarantee the confidentiality of the same.

In all cases, the details requested via the Website are necessary to provide an optimal service to the user. In cases where the user does not provide the requested details, Mango cannot guarantee that the information and services provided will fully satisfy their needs.

Period of retention and use of personal information

MANGO processes and retains personal information in accordance with the laws or within the period consented by the subject of personal information at the time of collection of such personal information.

The period of retention and use of personal information is as follows.

(i) Principle: MANGO in principle discards personal information of a member immediately at the time of his/her withdrawal as member or upon achievement of the purpose of collection and use of such personal information.

(ii) Long-term inactive member: If a member that subscribed as member via the Website, does not log-in for one (1) year or longer, MANGO stores and manages such member’s personal information separately from personal information of other members, and except in case there is a special provision under the relevant laws, MANGO does not use such personal information.

(iii) If provided by laws: Notwithstanding the provisions under Paragraphs (i) and (ii) above, MANGO retains and uses personal information of members as provided by laws, as follows (even if not specified below, if the period of retention and use is stipulated in other laws, then MANGO complies with such laws).

Laws

Categories of personal information

Retention period

Act on the Consumer Protection in Electronic Commerce, Etc.

Records on marks and advertisements

6 months



Records on termination of contracts or cancellation of orders, etc.

5 years



Records on payment of price and supply of goods, etc.

5 years



Records on consumer complaints or resolution of disputes

3 years

Protection of Communication Secrets Act

Log record data and trace record of access location

3 months



Telecommunications date and time, commencement and end time of telecommunications and number of uses

12 months

How does Mango use my personal details?

By checking the corresponding box, users expressly, freely and unequivocally accept that their details will be treated by Mango for the following purposes:

  • Improve the shopping experience.
  • Process their online orders, including the sending of e-mails and/or text messages to inform them of delivery status.
  • Process order return and/or exchange.
  • Manage their account at Mango.com.
  • Contact them if there is any problem with any of their orders or for other logistical reasons.
  • Respond to their queries.
  • Manage and send information about exclusive promotions, latest news and personalized information adapted to the profile, interests and needs of the interested party as a client through email, SMS, postal mail or any other channel of communication and / or digital platforms. The sending of this information will involve the creation of user profiles consisting of using personal data, the history of your purchases if applicable, as well as the navigation information on the WEB / APP to evaluate certain aspects related to your personal preferences. The objective of offering commercial communications appropriate to your profile. If necessary, certain personal information of the client may be used to personalize communications in digital media.

How does Mango protect my personal information?

MANGO seeks to take following technical and managerial measures to secure stability to prevent loss, theft, exposure, falsification or damage of the personal information in its processing of the members’ personal information.

The Website uses data security technologies such as firewalls, access control procedures and cryptographic mechanisms to prevent any unauthorised access to data and guarantee data confidentiality. In order to achieve said aims, MANGO will obtain data for the purpose of authenticating access controls.

Furthermore, all transactions via the Website will be performed via secure payment systems. Confidential payment details are transmitted directly in encrypted format (SSL) to the corresponding entity.

MANGO guarantees that has adopted measures to restrict the employees that may handle personal information to the person in charge, and assigns separate passwords therefor and renews such passwords regularly. MANGO as well makes best efforts to comply with MANGO’s Privacy Policy by providing education from time to time to the persons in charge.

MANGO declares that it has adopted all the technical and organisational measures necessary to guarantee the security and integrity of the personal data it treats, and to prevent the loss, alteration and/or unauthorised use of the same by third parties.

Does mango share my personal information?

Mango will not under any circumstances provide users’ personal information to third parties unless based on applicable law or with the users’ consent.

Outsourcing of processing personal information

To facilitate the processing of personal information, MANGO outsources the processing of personal information as below: 

Entity to Which Processing of Personal Information Is Outsourced

The purpose of use of personal information by the recipient and period of retention and use

Country (Location to Which Personal Information is Transferred)

Date and method of transfer

Details of personal information to be transferred

MRK CO., LTD.



N/A





Rose Logistics



N/A





GLOBAL BLUE KOREA CO, Ltd



N/A





MANGO KOREA LTD



N/A





SALESFORCE.COM EMEA LIMITED

Manage Newsletter communications. For the retention period see the paragraph “Period of retention and use of personal information”.

Germany, France and US

Every time a Newsletter is sent. Personal information is transfered via secured IP Networks.

E-mail, Phone and Name.

NHN KCP CO., Ltd.



N/A





PROCESSOUT SAS

Payment processing. For the retention period see the paragraph “Period of retention and use of personal information”.

Ireland

Every payment transaction. Personal information is transferred via secured IP Networks.

Name, postal address, phone number, Credit card number.

Which are the rights and obligations as subject of personal information and the method to exercise?

1. A subject of personal information may exercise the following rights related to the protection of personal information at any time against MANGO and may exercise his/her rights as member by accessing member information change menu or member withdrawal procedure.

(i) Request to inspect personal information;

(ii) Request to change, in case of error, etc.,

(iii) Request to delete;

(iv) Request to suspend processing.

2. MANGO designates the privacy officer who comprehensively takes charge of personal information processing as below:

Privacy Officer

Name: Enrique Mere

Title: Data protection Officer

Email: dpo@mango.com

As MANGO and the privacy officer are located abroad, for users to better perform their personal information processing, MANGO makes it available within MRK CO LTD  for users to request processing of complaints and relief for damages related to the processing of personal information.

MRK CO LTD Representative

Name: Kim, Nak Kyun /  김낙균

Email: nick.kim@mangoretail.com

Phone Number: 02-6731-3600

3. In case a subject of personal information requests to change or delete any error, etc. in personal information, MANGO will not process the relevant personal information until the completion of the requested change or deletion.

4. A subject of personal information must not infringe upon personal information or privacy of himself/herself or any third party in violation of the relevant laws.

5. Similarly, subejcts may cancel any of the subscription services provided by clicking on the section Subscriptions in My account or at the bottom of the e-mails. Users may also modify or cancel their details by accessing the My details section in My account.

We remind you that you should not provide your card details via e-mail or social networks.

And if i am not of legal age?

Mango is concerned about the privacy and safety of minors on the Internet. Minors who are less than 18 years old cannot create an account with the Mango Website.

Discard of personal information

MANGO will destroy personal information without delay at the expiration of the retention period, the achievement of the purpose or other reasons for which such personal information is no longer necessary.

Notwithstanding the expiration of the retention period consented by the subject of personal information or the achievement of the purpose, in case where such personal information must continue to be retained or used in accordance with other laws, such personal information must be transferred to a separate database or retained at a different place.

MANGO’s procedure and method of discarding personal information is as follows:

a) Discarding Procedure

MANGO will select personal information which has a cause for discard and discard such personal information upon approval of its person in charge of personal information protection.

b) Discarding Method

MANGO will discard personal information printed on paper by shredding. Regarding any personal information stored in electronic file format, MANGO will delete by using technical method that cannot restore records.

Matters on installation, operation and rejection of tool for automatic collection of personal information

MANGO uses cookies on homepages, which includes, but not limited to session/permanent cookies and web beacons.

Cookies are files that store the details of member’s usage at the time of access to homepages on computer and inform such details to MANGO. MANGO uses cookies to identify members’ preferred contents on homepages, change its homepages based on members preferences and measure the level of use of homepages.

Once a member accesses the homepages, MANGO uses cookies to analyse the frequency of access, time of visit, etc., understand the member’s visits and collects information related to the events participation, frequency of access, etc. and then provides optional marketing services or customized services that each member may be interested in.

A member has the right to choose whether to install cookies. The member may allow all cookies, configure to receive notification from web browsers at the time of the installation of cookies or refuse all cookies by setting web browser options. However, if the member refuses to install cookies, there may be difficulty in providing services. The member may refuse the installation or operation of the cookies as follows.

The method to designate whether to allow installation of cookies is as follows (in case of Internet Explorer).

(i) Click [Internet Option] in [Tools] menu;

(ii) Click [Personal Information Tab]; and

(iii) Set [Level of Privacy].

Method of relief against infringement of rights

In case where a member needs to report or consult in relation to other infringement of personal information, the member may inquire into the following institutions and seek method of relief:

  • Personal Information Protection Center (privacy.kisa.or.kr / 118 without area code)
  • Cyber Division, the Ministry of Scientific Investigation at the Supreme Prosecutors’ Office (www.spo.go.kr / 02-3480-3573)
  • Cyber Bureau at the National Policy Agency (https://cyberbureau.police.go.kr/ /182 without area code)
  • Personal Information Dispute Mediation Committee (www.kopico.go.kr / 1833-6972 without area code)

Change of privacy policy

1. In case of any addition, deletion or revision of this Privacy Policy, MANGO will notify thereof on the Website.

2. Previous Privacy Policies can be viewed by [clicking here].

Use of our Website

Users agree to use the Website content in an appropriate manner, undertaking to (i) provide true and exact information on the data requested in the registration form or order placement, and keep it up-to-date while using the Website; (ii) not incur in activities that are illicit, unlawful or contrary to good faith and public order; (iii) not publish content or propaganda of a racist, xenophobic or discriminatory nature based on race, gender, ideology, religion or act in any way contrary to the morality, public order, fundamental rights, public liberties, honour, intimacy or image of third parties and the applicable legislation in general; (iv) not damage the physical and logical systems of the Website, of Mango suppliers or third parties, or introduce or spread computer viruses into the network or any other physical or logical systems likely to result in the aforementioned damage; (v) not use the content of the Website and the information of the same for sending publicity, or sending messages for any other commercial purpose, or to collect and store the personal details of third parties; (vi) not attempt to access and, wherever applicable, use the e-mail accounts of other users and modify or tamper with their messages.

Mango reserves the right to make whatever modifications it considers appropriate to its Website without prior notice, and may change, delete or add content and services it provides via the same, such as the manner in which the same are presented or located on its website.


Intellectual and industrial property

All intellectual and industrial property rights over the Website and its content, including, by way of example, the images, sound, audio, video, designs, texts, graphics, logos, icons, colour combinations, structure, buttons, in addition to the software, commercial names, trademarks, works, illustrations, photographs and industrial drawings and any other symbols for industrial and commercial use are the property of Mango or its affiliate or of third party owners who have duly authorised their inclusion on the Website.

The reproduction, distribution and public communication, including making part or all of the content of the Website available for commercial purposes, in any medium and by any technical means, is strictly prohibited without the authorisation of Mango.

Users agree to respect the intellectual and industrial property rights owned by Mango. Users may use the Website and its content for their own personal and private use. Any other use is prohibited and shall require the user to obtain the prior, express and written consent of Mango. Users shall refrain from deleting, altering, eluding or tampering with any protective device or security system installed on the Website.

Responsibility derived from use of the Website

Mango shall not, under any circumstances, be liable for any damages of any nature they may occur, by way of example, as a result of: errors or omissions in the content, unavailability of the website or the transmission of viruses or malware in the content, in spite of having adopted all the technological measures required to prevent this. Users may be redirected from the website to the content of third-party websites. Given that the provider cannot control the content introduced by third parties on to its website at all times, the same cannot assume any liability in relation to said content.

In all cases, Mango declares that it shall withdraw any content that may contravene national and international legislation, morality or public order with immediate effect, through the immediate withdrawal of the redirection to said website, reporting said content to the competent authorities.

Mango shall not be liable for stored information and content, including but not limited to, on forums, chats, blog generators, comments, social networks or any other medium that allows third parties to publish content independent from the Website. However, Mango shall make itself available to all users, authorities and security forces and actively collaborate in the withdrawal or blocking of any content that may affect or contravene national or international legislation, third party rights, morality or public order. In cases where users consider that content which may be classified as such exists on the Website, they are asked to report this without delay to the Website Administrator.

The Website has been checked and tested to ensure it works correctly. In principle, the correct operation of the same can be guaranteed 24 hours a day, 7 days a week, all year round. However, Mango cannot rule out the possibility that certain programming errors exist, or that access to the Website may be impeded owing to force majeure, natural disasters, industrial action or other circumstances.

The introduction of hyperlinks for commercial purposes on third-party websites that allow access to the Website is forbidden without the prior written consent of Mango. Mango shall not be liable for the use or content of third-party websites which may be linked to the Website.

Cookies Policy

What are cookies and how are they used?

Cookies are files installed on the computer, telephone, tablet or any other device of the user designed to record its activity during the browsing session on the present webpage and/or mobile application of MANGO (“Web/App”).The use of cookies allows the server in which the Web/App is located to recognise the browser used by the user, granting the registered user, for example, access to the areas and services without having to register in each visit and record his/her preferences with regard to language, country, etc. in future visits.Cookies are also used to measure the audience and traffic parameters, monitoring the progress and number of entries.

What are cookies on this webpage not used for?

We do not store sensitive personal identification information such as your address, password, etc. in the cookies we use.

Who uses the information stored in the cookies?

The information stored in the cookies of the Web/App is used by Punto Fa, S.L.(“MANGO”), with Corporate Tax ID no.B-59.088.948:

  • Postal address: C/Mercaders, 9-11 (Polígono Industrial Riera Caldes) 08184 Palau-solità i Plegamans (Barcelona, Spain).
  • Telephone no.: 0800 026 0028
  • e-mail: personaldata@mango.com

What type of cookies does Mango use?

Below we indicate the types of cookies used in the MANGO Web/App according to their use and the organisation that manages them (first and third-party cookies).

Purpose

Description

Performance Cookies

These allow us to count the visits to the Web/App and traffic sources, quantify the number of users, and therefore measure and conduct statistical analysis on the use made by users.

Functional Cookies

These allow you to access the service with predefined characteristics in accordance with a series of criteria, for example, the language, the type of browser used to access the service, the regional configuration where the service is being accessed from, etc.

Strictly Necessary Cookies

These are necessary for the browsing and the optimal performance of our Web/App.For example, they make it possible to monitor the traffic and communication of data, access restricted areas, perform the purchasing procedure for an order, use security elements, store content in order to broadcast videos or share content via social networks.

Targeted Cookies

These cookies store information on the behaviour of users obtained through their browsing on the Web/App so that we can show you advertising related to your browsing profile.

Social Media Cookies

These consist of a series of social media services we have added to the webpage to allow you to share our content with your friends and networks.

Management



First-party cookies

These are cookies that are created or managed by MANGO, with responsibility for the Web/App.

Third-party cookies

These are cookies that are managed by service providers external to MANGO.The third parties are listed in the "Set cookies" panel.

How to disable cookies in the most commonly-used web browsers

You can allow, block or delete the cookies installed on your computer in the settings options of your web browser.If you block them, certain services that require their use may not be available to you.

Below, we provide some links to information on how to enable your preferences on the most commonly-used web browsers:

Google Chrome

Mozilla Firefox

Internet Explorer

Safari

Opera

If you have accepted the third-party cookies, you can delete them from your web browser options or from the system offered by the third-party itself.

Conservation periods

MANGO will keep the personal data only for a period that is reasonably necessary given the requirements to respond to issues that are raised or to resolve problems, make improvements, activate its services and fulfil the requirements of the applicable legislation.This means that it may keep the personal data for a reasonable time, including after the interested party has stopped using the services of MANGO or has stopped using the WEB/APP.After this period, the personal data will be blocked on all MANGO systems.

The validity of the consent given will not have a duration in excess of 13 months and once this period has elapsed it will request a new consent when you visit our WEB/APP.

Data transfers to third countries

In general, the data processing will be carried out by service providers located in the European Economic Area or in countries that have been declared to offer an adequate level of protection.

International data transfers may also occur between the communications hubs of the same to third countries, in which case MANGO shall use the Standard Contractual Clauses adapted by the European Commission as a safeguard for transfers made to countries that are not covered by an adequacy decision of the European Commission.In all cases, third parties sharing certain personal data will have previously accredited the adoption of suitable technical and organisational measures for the correct protection of the same.

MANGO does not, under any circumstances, sell customer data to third parties.

The third countries to which international data transfers are made are Russia, the UnitedStates and Canada.

You can find out more information about transfers to third countries made by the third parties identified in this Cookies Policy, wherever applicable, in their corresponding policies.

How to manage your consent preferences

You can configure the categories of optional cookies by clicking on the cookie settings button below:

Privacy Policy previous version (2022/01/01)

INTRODUCTION

Punto FA, S.L. (“MANGO”), as the parent company of Mango Korea Ltd. (“Mango Korea”), is collecting by online and offline (through Mango Korea in the case of collecting offline) and using personal information through Mango Korea. MANGO establishes and discloses this Privacy Policy as follows to protect personal information in accordance with Article 27-2 of the Act on Promotion of Information and Communication Network Utilisation and Information Protection (‘IT Network Act’), among others, Article 30 of the Personal Information Protection Act (‘PIPA’) and other relevant laws and to promptly and smoothly deal with any issues therefrom.

This Privacy Policy applies to use of the MANGO internet homepage (

, hereinafter, “Website”, “Mango.com” or "Mango App").

Access and use of the  Website confers user status upon visitors to the website and implies full acceptance without reservation of the conditions contained in the Website applicable at any moment on the part of the user.

OVERSEAS TRANSFER OF PERSONAL INFORMATION

As MANGO is a company located in Spain, users’ personal information collected by MANGO is transferred to Spain.

Also, among the entities performing the tasks of processing personal information outsourced by Mango, some entities, in order to perform such tasks, are transferring personal information abroad, and specific details can be found in the section called “OUTSOURCING OF PROCESSING PERSONAL INFORMATION” below.

PURPOSES OF PROCESSING PERSONAL INFORMATION

MANGO processes personal information for the following purposes:

  • Improve the shopping experience.
  • Provide Goods: Process their online orders through the Website, provide troubleshooting to the user of services such as delivery and assembly such as customer confirmation (including the sending of e-mails and/or text messages to inform them of delivery status).
  • Subscription and Management at Mango.com: Confirm intent to subscribe as member; identify and certify identity; maintain and manage membership qualifications; restrict subscription by children under 14 years; various notifications; measures to restrict use by members who breached terms of use; sanction acts that may interrupt the smooth operation of services and acts of unauthorized use of services; restrict subscription and number of subscription attempts; confirm intent to withdraw as member.
  • Customer Services: Confirm identify of complainant; confirm complaints; communicate and notify to confirm facts, respond queries, send them commercial information by post, e-mail and/or SMS to inform them of new products, special offers and news relating to the Website and/or Mango in general, Newsletters and catalogues (to manage said notifications, consult the '' section in My account). The aforementioned commercial information relates to products or services offered by Mango, as well as any collaborators or partners with whom it has reached a sales promotion agreement among its customers. Under no circumstances will the collaborators or partners have access to the personal details of users. In all cases, the commercial notifications will be made by Mango and will relate to products and services within its business sector.

Personal information processed will not be used for any other purposes than the above, and in the event the purpose of use is changed, MANGO will perform all necessary measures such as obtaining separate consent in accordance with the relevant laws.

WHAT TYPE OF PERSONAL INFORMATION DOES MANGO COLLECT VIA ITS WEBSITE?

Mango may collect and process the following personal information from users of the Website through the corresponding forms: name (first name, surname), e-mail address, postal address, telephone number, date of birth, gender, automatically generated information (cookie information) and credit card (PAN+CVV2) in compliance with PCI DSS standards or bank account number (provided by the customer in the case of refunds) when the user visits the Website, registers, places an online order, contacts Mango or participates in Mango promotions or questionnaires. Under no circumstances will it collect said information via channels other than the aforementioned Forms, even if they are available on the Internet (e-mail,chat, Facebook, etc). If said information is received via one of these means, Mango will not use it for any of the purposes stated in the following section. Furthermore, Mango shall not be responsible for the security of said information, nor can it guarantee the confidentiality of the same.

In all cases, the details requested via the Website are necessary to provide an optimal service to the user. In cases where the user does not provide the requested details, Mango cannot guarantee that the information and services provided will fully satisfy their needs.

PERIOD OF RETENTION AND USE OF PERSONAL INFORMATION

MANGO processes and retains personal information in accordance with the laws or within the period consented by the subject of personal information at the time of collection of such personal information.

The period of retention and use of personal information is as follows.

(i) Principle: MANGO in principle discards personal information of a member immediately at the time of his/her withdrawal as member or upon achievement of the purpose of collection and use of such personal information.

(ii) Long-term inactive member: If a member that subscribed as member via the Website, does not log-in for one (1) year or longer, MANGO stores and manages such member’s personal information separately from personal information of other members, and except in case there is a special provision under the relevant laws, MANGO does not use such personal information.

(iii) If provided by laws: Notwithstanding the provisions under Paragraphs (i) and (ii) above, MANGO retains and uses personal information of members as provided by laws, as follows (even if not specified below, if the period of retention and use is stipulated in other laws, then MANGO complies with such laws).

Laws

Categories of personal information

Retention period

Act on the Consumer Protection in Electronic Commerce, Etc.

Records on marks and advertisements

6 months



Records on termination of contracts or cancellation of orders, etc.

5 years



Records on payment of price and supply of goods, etc.

5 years



Records on consumer complaints or resolution of disputes

3 years

Protection of Communication Secrets Act

Log record data and trace record of access location

3 months



Telecommunications date and time, commencement and end time of telecommunications and number of uses

12 months

HOW DOES MANGO USE MY PERSONAL DETAILS?

By checking the corresponding box, users expressly, freely and unequivocally accept that their details will be treated by Mango for the following purposes:

  • Improve the shopping experience.
  • Process their online orders, including the sending of e-mails and/or text messages to inform them of delivery status.
  • Process order return and/or exchange.
  • Manage their account at Mango.com.
  • Contact them if there is any problem with any of their orders or for other logistical reasons.
  • Respond to their queries.
  • Manage and send information about exclusive promotions, latest news and personalized information adapted to the profile, interests and needs of the interested party as a client through email, SMS, postal mail or any other channel of communication and / or digital platforms. The sending of this information will involve the creation of user profiles consisting of using personal data, the history of your purchases if applicable, as well as the navigation information on the WEB / APP to evaluate certain aspects related to your personal preferences. The objective of offering commercial communications appropriate to your profile. If necessary, certain personal information of the client may be used to personalize communications in digital media.

HOW DOES MANGO PROTECT MY PERSONAL INFORMATION?

MANGO seeks to take following technical and managerial measures to secure stability to prevent loss, theft, exposure, falsification or damage of the personal information in its processing of the members’ personal information.

The Website uses data security technologies such as firewalls, access control procedures and cryptographic mechanisms to prevent any unauthorised access to data and guarantee data confidentiality. In order to achieve said aims, MANGO will obtain data for the purpose of authenticating access controls.

Furthermore, all transactions via the Website will be performed via secure payment systems. Confidential payment details are transmitted directly in encrypted format (SSL) to the corresponding entity.

MANGO guarantees that has adopted measures to restrict the employees that may handle personal information to the person in charge, and assigns separate passwords therefor and renews such passwords regularly. MANGO as well makes best efforts to comply with MANGO’s Privacy Policy by providing education from time to time to the persons in charge.

MANGO declares that it has adopted all the technical and organisational measures necessary to guarantee the security and integrity of the personal data it treats, and to prevent the loss, alteration and/or unauthorised use of the same by third parties.

DOES MANGO SHARE MY PERSONAL INFORMATION?

Mango will not under any circumstances provide users’ personal information to third parties unless based on applicable law or with the users’ consent.

OUTSOURCING OF PROCESSING PERSONAL INFORMATION

To facilitate the processing of personal information, MANGO outsources the processing of personal information as below: 

Entity to Which Processing of Personal Information Is Outsourced

Tasks Outsourced

Country (Location to Which Personal Information is Transferred)

MRK CO LTD

Franchisee



LF LOGISTICS (KOREA) LIMITED ("LFL")

Warehouse and delivery services for online shopping customers



GLOBAL BLUE KOREA CO, Ltd

Tax refund operator



MANGO KOREA LTD

Collecting personal information (offline) and operation and maintenance of an online shopping website



SALESFORCE.COM EMEA LIMITED

Marketing Cloud and Customer Service

Germany and France

NHN KCP CO., Ltd.

Payment services for online shopping customers



PROCESSOUT SAS

Payment services for online shopping customers

Ireland

WHICH ARE THE RIGHTS AND OBLIGATIONS AS SUBJECT OF PERSONAL INFORMATION AND THE METHOD TO EXERCISE?

1. A subject of personal information may exercise the following rights related to the protection of personal information at any time against MANGO and may exercise his/her rights as member by accessing member information change menu or member withdrawal procedure.

(i) Request to inspect personal information;

(ii) Request to change, in case of error, etc.,

(iii) Request to delete;

(iv) Request to suspend processing.

2. MANGO designates the privacy officer who comprehensively takes charge of personal information processing as below:

Privacy Officer

Name: Enrique Mere

Title: Data protection Officer

Email: dpo@mango.com

As MANGO and the privacy officer are located abroad, for users to better perform their personal information processing, MANGO makes it available within Mango Korea for users to request processing of complaints and relief for damages related to the processing of personal information.

Mango Korea Representative

Name: Hye Young Park

Email: dpo.southkorea@mango.com

Phone Number: 07047844091

3. In case a subject of personal information requests to change or delete any error, etc. in personal information, MANGO will not process the relevant personal information until the completion of the requested change or deletion.

4. A subject of personal information must not infringe upon personal information or privacy of himself/herself or any third party in violation of the relevant laws.

5. Similarly, subejcts may cancel any of the subscription services provided by clicking on the section Subscriptions in My account or at the bottom of the e-mails. Users may also modify or cancel their details by accessing the My details section in My account.

We remind you that you should not provide your card details via e-mail or social networks.

AND IF I AM NOT OF LEGAL AGE?

Mango is concerned about the privacy and safety of minors on the Internet. Minors who are less than 18 years old cannot create an account with the Mango Website.

DISCARD OF PERSONAL INFORMATION

MANGO will destroy personal information without delay at the expiration of the retention period, the achievement of the purpose or other reasons for which such personal information is no longer necessary.

Notwithstanding the expiration of the retention period consented by the subject of personal information or the achievement of the purpose, in case where such personal information must continue to be retained or used in accordance with other laws, such personal information must be transferred to a separate database or retained at a different place.

MANGO’s procedure and method of discarding personal information is as follows:

a) Discarding Procedure

MANGO will select personal information which has a cause for discard and discard such personal information upon approval of its person in charge of personal information protection.

b) Discarding Method

MANGO will discard personal information printed on paper by shredding. Regarding any personal information stored in electronic file format, MANGO will delete by using technical method that cannot restore records.

MATTERS ON INSTALLATION, OPERATION AND REJECTION OF TOOL FOR AUTOMATIC COLLECTION OF PERSONAL INFORMATION

MANGO uses cookies on homepages, which includes, but not limited to session/permanent cookies and web beacons.

Cookies are files that store the details of member’s usage at the time of access to homepages on computer and inform such details to MANGO. MANGO uses cookies to identify members’ preferred contents on homepages, change its homepages based on members preferences and measure the level of use of homepages.

Once a member accesses the homepages, MANGO uses cookies to analyse the frequency of access, time of visit, etc., understand the member’s visits and collects information related to the events participation, frequency of access, etc. and then provides optional marketing services or customized services that each member may be interested in.

A member has the right to choose whether to install cookies. The member may allow all cookies, configure to receive notification from web browsers at the time of the installation of cookies or refuse all cookies by setting web browser options. However, if the member refuses to install cookies, there may be difficulty in providing services. The member may refuse the installation or operation of the cookies as follows.

The method to designate whether to allow installation of cookies is as follows (in case of Internet Explorer).

(i) Click [Internet Option] in [Tools] menu;

(ii) Click [Personal Information Tab]; and

(iii) Set [Level of Privacy].

METHOD OF RELIEF AGAINST INFRINGEMENT OF RIGHTS

In case where a member needs to report or consult in relation to other infringement of personal information, the member may inquire into the following institutions and seek method of relief:

  • Personal Information Protection Center (privacy.kisa.or.kr / 118 without area code)
  • Cyber Division, the Ministry of Scientific Investigation at the Supreme Prosecutors’ Office (www.spo.go.kr / 02-3480-3573)
  • Cyber Bureau at the National Policy Agency (https://cyberbureau.police.go.kr/182 without area code)
  • Personal Information Dispute Mediation Committee (www.kopico.go.kr/1833-6972 without area code)

CHANGE OF PRIVACY POLICY

1. In case of any addition, deletion or revision of this Privacy Policy, MANGO will notify thereof on the Website.

2. Previous Privacy Policies can be viewed by [clicking here].