INTRODUCTION
Punto FA, S.L. (“MANGO”), as the parent company of Mango Korea Ltd. (“Mango Korea”), is collecting by online and offline (through Mango Korea in the case of collecting offline) and using personal information through Mango Korea. MANGO establishes and discloses this Privacy Policy as follows to protect personal information in accordance with Article 27-2 of the Act on Promotion of Information and Communication Network Utilisation and Information Protection (‘IT Network Act’), among others, Article 30 of the Personal Information Protection Act (‘PIPA’) and other relevant laws and to promptly and smoothly deal with any issues therefrom.
This Privacy Policy applies to use of the MANGO internet homepage (
, hereinafter, “Website”, “Mango.com” or "Mango App").
Access and use of the Website confers user status upon visitors to the website and implies full acceptance without reservation of the conditions contained in the Website applicable at any moment on the part of the user.
OVERSEAS TRANSFER OF PERSONAL INFORMATION
As MANGO is a company located in Spain, users’ personal information collected by MANGO is transferred to Spain.
Also, among the entities performing the tasks of processing personal information outsourced by Mango, some entities, in order to perform such tasks, are transferring personal information abroad, and specific details can be found in the section called “OUTSOURCING OF PROCESSING PERSONAL INFORMATION” below.
PURPOSES OF PROCESSING PERSONAL INFORMATION
MANGO processes personal information for the following purposes:
- Improve the shopping experience.
- Provide Goods: Process their online orders through the Website, provide troubleshooting to the user of services such as delivery and assembly such as customer confirmation (including the sending of e-mails and/or text messages to inform them of delivery status).
- Subscription and Management at Mango.com: Confirm intent to subscribe as member; identify and certify identity; maintain and manage membership qualifications; restrict subscription by children under 14 years; various notifications; measures to restrict use by members who breached terms of use; sanction acts that may interrupt the smooth operation of services and acts of unauthorized use of services; restrict subscription and number of subscription attempts; confirm intent to withdraw as member.
- Customer Services: Confirm identify of complainant; confirm complaints; communicate and notify to confirm facts, respond queries, send them commercial information by post, e-mail and/or SMS to inform them of new products, special offers and news relating to the Website and/or Mango in general, Newsletters and catalogues (to manage said notifications, consult the '' section in My account). The aforementioned commercial information relates to products or services offered by Mango, as well as any collaborators or partners with whom it has reached a sales promotion agreement among its customers. Under no circumstances will the collaborators or partners have access to the personal details of users. In all cases, the commercial notifications will be made by Mango and will relate to products and services within its business sector.
Personal information processed will not be used for any other purposes than the above, and in the event the purpose of use is changed, MANGO will perform all necessary measures such as obtaining separate consent in accordance with the relevant laws.
WHAT TYPE OF PERSONAL INFORMATION DOES MANGO COLLECT VIA ITS WEBSITE?
Mango may collect and process the following personal information from users of the Website through the corresponding forms: name (first name, surname), e-mail address, postal address, telephone number, date of birth, gender, automatically generated information (cookie information) and credit card (PAN+CVV2) in compliance with PCI DSS standards or bank account number (provided by the customer in the case of refunds) when the user visits the Website, registers, places an online order, contacts Mango or participates in Mango promotions or questionnaires. Under no circumstances will it collect said information via channels other than the aforementioned Forms, even if they are available on the Internet (e-mail,chat, Facebook, etc). If said information is received via one of these means, Mango will not use it for any of the purposes stated in the following section. Furthermore, Mango shall not be responsible for the security of said information, nor can it guarantee the confidentiality of the same.
In all cases, the details requested via the Website are necessary to provide an optimal service to the user. In cases where the user does not provide the requested details, Mango cannot guarantee that the information and services provided will fully satisfy their needs.
PERIOD OF RETENTION AND USE OF PERSONAL INFORMATION
MANGO processes and retains personal information in accordance with the laws or within the period consented by the subject of personal information at the time of collection of such personal information.
The period of retention and use of personal information is as follows.
(i) Principle: MANGO in principle discards personal information of a member immediately at the time of his/her withdrawal as member or upon achievement of the purpose of collection and use of such personal information.
(ii) Long-term inactive member: If a member that subscribed as member via the Website, does not log-in for one (1) year or longer, MANGO stores and manages such member’s personal information separately from personal information of other members, and except in case there is a special provision under the relevant laws, MANGO does not use such personal information.
(iii) If provided by laws: Notwithstanding the provisions under Paragraphs (i) and (ii) above, MANGO retains and uses personal information of members as provided by laws, as follows (even if not specified below, if the period of retention and use is stipulated in other laws, then MANGO complies with such laws).
Laws | Categories of personal information | Retention period |
Act on the Consumer Protection in Electronic Commerce, Etc. | Records on marks and advertisements | 6 months |
| Records on termination of contracts or cancellation of orders, etc. | 5 years |
| Records on payment of price and supply of goods, etc. | 5 years |
| Records on consumer complaints or resolution of disputes | 3 years |
Protection of Communication Secrets Act | Log record data and trace record of access location | 3 months |
| Telecommunications date and time, commencement and end time of telecommunications and number of uses | 12 months |
HOW DOES MANGO USE MY PERSONAL DETAILS?
By checking the corresponding box, users expressly, freely and unequivocally accept that their details will be treated by Mango for the following purposes:
- Improve the shopping experience.
- Process their online orders, including the sending of e-mails and/or text messages to inform them of delivery status.
- Process order return and/or exchange.
- Manage their account at Mango.com.
- Contact them if there is any problem with any of their orders or for other logistical reasons.
- Respond to their queries.
- Manage and send information about exclusive promotions, latest news and personalized information adapted to the profile, interests and needs of the interested party as a client through email, SMS, postal mail or any other channel of communication and / or digital platforms. The sending of this information will involve the creation of user profiles consisting of using personal data, the history of your purchases if applicable, as well as the navigation information on the WEB / APP to evaluate certain aspects related to your personal preferences. The objective of offering commercial communications appropriate to your profile. If necessary, certain personal information of the client may be used to personalize communications in digital media.
HOW DOES MANGO PROTECT MY PERSONAL INFORMATION?
MANGO seeks to take following technical and managerial measures to secure stability to prevent loss, theft, exposure, falsification or damage of the personal information in its processing of the members’ personal information.
The Website uses data security technologies such as firewalls, access control procedures and cryptographic mechanisms to prevent any unauthorised access to data and guarantee data confidentiality. In order to achieve said aims, MANGO will obtain data for the purpose of authenticating access controls.
Furthermore, all transactions via the Website will be performed via secure payment systems. Confidential payment details are transmitted directly in encrypted format (SSL) to the corresponding entity.
MANGO guarantees that has adopted measures to restrict the employees that may handle personal information to the person in charge, and assigns separate passwords therefor and renews such passwords regularly. MANGO as well makes best efforts to comply with MANGO’s Privacy Policy by providing education from time to time to the persons in charge.
MANGO declares that it has adopted all the technical and organisational measures necessary to guarantee the security and integrity of the personal data it treats, and to prevent the loss, alteration and/or unauthorised use of the same by third parties.
DOES MANGO SHARE MY PERSONAL INFORMATION?
Mango will not under any circumstances provide users’ personal information to third parties unless based on applicable law or with the users’ consent.
OUTSOURCING OF PROCESSING PERSONAL INFORMATION
To facilitate the processing of personal information, MANGO outsources the processing of personal information as below:
Entity to Which Processing of Personal Information Is Outsourced | Tasks Outsourced | Country (Location to Which Personal Information is Transferred) |
MRK CO LTD | Franchisee |
|
LF LOGISTICS (KOREA) LIMITED ("LFL") | Warehouse and delivery services for online shopping customers |
|
GLOBAL BLUE KOREA CO, Ltd | Tax refund operator |
|
MANGO KOREA LTD | Collecting personal information (offline) and operation and maintenance of an online shopping website |
|
SALESFORCE.COM EMEA LIMITED | Marketing Cloud and Customer Service | Germany and France |
NHN KCP CO., Ltd. | Payment services for online shopping customers |
|
PROCESSOUT SAS | Payment services for online shopping customers | Ireland |
WHICH ARE THE RIGHTS AND OBLIGATIONS AS SUBJECT OF PERSONAL INFORMATION AND THE METHOD TO EXERCISE?
1. A subject of personal information may exercise the following rights related to the protection of personal information at any time against MANGO and may exercise his/her rights as member by accessing member information change menu or member withdrawal procedure.
(i) Request to inspect personal information;
(ii) Request to change, in case of error, etc.,
(iii) Request to delete;
(iv) Request to suspend processing.
2. MANGO designates the privacy officer who comprehensively takes charge of personal information processing as below:
Privacy Officer
Name: Enrique Mere
Title: Data protection Officer
Email: dpo@mango.com
As MANGO and the privacy officer are located abroad, for users to better perform their personal information processing, MANGO makes it available within Mango Korea for users to request processing of complaints and relief for damages related to the processing of personal information.
Mango Korea Representative
Name: Hye Young Park
Email: dpo.southkorea@mango.com
Phone Number: 07047844091
3. In case a subject of personal information requests to change or delete any error, etc. in personal information, MANGO will not process the relevant personal information until the completion of the requested change or deletion.
4. A subject of personal information must not infringe upon personal information or privacy of himself/herself or any third party in violation of the relevant laws.
5. Similarly, subejcts may cancel any of the subscription services provided by clicking on the section Subscriptions in My account or at the bottom of the e-mails. Users may also modify or cancel their details by accessing the My details section in My account.
We remind you that you should not provide your card details via e-mail or social networks.
AND IF I AM NOT OF LEGAL AGE?
Mango is concerned about the privacy and safety of minors on the Internet. Minors who are less than 18 years old cannot create an account with the Mango Website.
DISCARD OF PERSONAL INFORMATION
MANGO will destroy personal information without delay at the expiration of the retention period, the achievement of the purpose or other reasons for which such personal information is no longer necessary.
Notwithstanding the expiration of the retention period consented by the subject of personal information or the achievement of the purpose, in case where such personal information must continue to be retained or used in accordance with other laws, such personal information must be transferred to a separate database or retained at a different place.
MANGO’s procedure and method of discarding personal information is as follows:
a) Discarding Procedure
MANGO will select personal information which has a cause for discard and discard such personal information upon approval of its person in charge of personal information protection.
b) Discarding Method
MANGO will discard personal information printed on paper by shredding. Regarding any personal information stored in electronic file format, MANGO will delete by using technical method that cannot restore records.
MATTERS ON INSTALLATION, OPERATION AND REJECTION OF TOOL FOR AUTOMATIC COLLECTION OF PERSONAL INFORMATION
MANGO uses cookies on homepages, which includes, but not limited to session/permanent cookies and web beacons.
Cookies are files that store the details of member’s usage at the time of access to homepages on computer and inform such details to MANGO. MANGO uses cookies to identify members’ preferred contents on homepages, change its homepages based on members preferences and measure the level of use of homepages.
Once a member accesses the homepages, MANGO uses cookies to analyse the frequency of access, time of visit, etc., understand the member’s visits and collects information related to the events participation, frequency of access, etc. and then provides optional marketing services or customized services that each member may be interested in.
A member has the right to choose whether to install cookies. The member may allow all cookies, configure to receive notification from web browsers at the time of the installation of cookies or refuse all cookies by setting web browser options. However, if the member refuses to install cookies, there may be difficulty in providing services. The member may refuse the installation or operation of the cookies as follows.
The method to designate whether to allow installation of cookies is as follows (in case of Internet Explorer).
(i) Click [Internet Option] in [Tools] menu;
(ii) Click [Personal Information Tab]; and
(iii) Set [Level of Privacy].
METHOD OF RELIEF AGAINST INFRINGEMENT OF RIGHTS
In case where a member needs to report or consult in relation to other infringement of personal information, the member may inquire into the following institutions and seek method of relief:
- Personal Information Protection Center (privacy.kisa.or.kr / 118 without area code)
- Cyber Division, the Ministry of Scientific Investigation at the Supreme Prosecutors’ Office (www.spo.go.kr / 02-3480-3573)
- Cyber Bureau at the National Policy Agency (https://cyberbureau.police.go.kr/182 without area code)
- Personal Information Dispute Mediation Committee (www.kopico.go.kr/1833-6972 without area code)
CHANGE OF PRIVACY POLICY
1. In case of any addition, deletion or revision of this Privacy Policy, MANGO will notify thereof on the Website.
2. Previous Privacy Policies can be viewed by [clicking here].