Terms and conditions

Latest version:


PUNTO FA, S.L. (hereinafter referred to as Mango) offers you an online purchasing service which allows you to purchase a selection of the items available at our stores from your computer. You can also benefit from promotions, gifts and exclusive offers.

Below, we invite you to review the general conditions of sale which regulate the purchase of Mango products via this Website. Therefore, use of this Webpage implies your acceptance of these general conditions of sale. Any electronic contract concluded based on these general conditions of sales between Mango and you by placing of your order shall not be construed as a written contract; hence it shall not be filed and cannot be later accessed on paper. This general conditions are available in English and Hungarian language.

However, if you have any queries regarding the same, please contact our Customer Services department.

Our details

The following conditions regulate the sale of products featured on this Webpage by the company:

PUNTO FA, S.L. (hereinafter, “Mango”)

Calle Mercaders 9-11
Pol. Ind. Riera de Caldes
C.P. 08184 Palau-solità i Plegamans
Barcelona (Spain)

Registered at Mercantile Register of Barcelona under the registration number of Hoja B-167948 Tomo 39573 and with VAT Number HU 26916273.

Mango’s website is hosted by:

Amazon Web Services, Inc
P.O. Box 81226 Seattle, WA 98108-1226
E-mail: Customer Service


Availability of the service

Please make sure that you are over 18 before placing an order on Mango.com.

The products offered are distributed in the member states of the European Union: Austria, Belgium, Bulgaria, Croatia, Cyprus (south), Czech Republic, Denmark, Estonia, Finland, France (metropolitan), Germany, Greece, Hungary, Ireland, Italy (except San Marino, Livigno, Campione, Vatican City, Italian waters of Lake Lugano), Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain (including the Canary Islands, Ceuta and Melilla), Sweden and the United Kingdom; as well as in Albania, Andorra, Aruba, Australia, Bahrain, Bosnia-Herzegovina, Canada, Channel Islands, China, Colombia, Costa Rica, Curaçao, French Guiana, Guadeloupe, Guatemala, Honduras, Hong Kong, India, Indonesia, Iceland, Japan, Jordan, Kazakhstan, Kuwait, Lebanon, Liechtenstein, Macao, Malaysia, Maldives, Martinique, Mexico, Monaco, Nicaragua, Norway, Oman, Panama, Philippines, Qatar, Russia, Salvador, Saudi Arabia, Serbia, Singapore, South Korea, Switzerland, Turkey, United Arab Emirates, United States and Uzbekistan.

Physical persons resident outside these countries may only benefit from the online purchasing service of this webpage if the delivery address of the order is located in one of the above countries or territories.

Information regarding the products

The items offered on this Webpage are a selection of products from the Women’s, Men’s, Children’s, Babies', Home's and Sport & Intimates collections and meet the same quality requirements and guarantee as the products on sale at MANGO Group stores.

Each product features the following details:

Name of the article
Photo of the article
Description of the article
Available sizes and colours*
Wash and care instructions
Price (in the corresponding currency)

*Mango has made every effort to display the colours of the items as realistically as possible. However, the colour of the garments that appear on the screen may be subject to changes depending on the quality of your computer monitor. Therefore, Mango cannot guarantee that the colours that appear on your monitor are a true representation of the actual colours.

Special offers, promotions or discounts will be valid until the indicated date or while stocks last.

Similarly, Mango makes every effort to ensure that the information contained on its website is complete, accurate and correct. In the event of any error, Mango will proceed to correct it immediately.

Purchase procedure

  1. Select the articles you wish to purchase and add them to the shopping basket, by clicking on the corresponding icon.
  2. The shopping basket contains the reference of the selected item, its name, size, colour and price in the corresponding country (including taxes). The quoted price does not include transport costs, which will vary according to the delivery method selected.
  3. 3. To proceed with the purchase, the user’s personal details will be required and will be included on our database in order to process the order and simplify future purchases via the Website. The personal details provided by users will be treated in accordance with our Privacy Policy . Users may, at any moment, access, modify, cancel or oppose the personal details they have provided and information on the orders they have placed under Privacy Policy. Mango reminds users that their personal details must be as accurate as possible in order to avoid any confusion or errors in the dispatch of the item(s) purchased.. Furthermore, wherever expressly requested by users, they will receive information and publications relative to the MANGO Group by post and/or SMS.
  4. Once the order has been completed, and before the order is confirmed, the user will be provided with an itemised summary of the order, identifying the item(s) purchased, the total price (including transport and taxes) and the order delivery details, in order for the user to confirm this by clicking on the 'Confirm payment' button. In case you detect any error before the order is confirmed, you can edit the provided details by clicking on the “edit” or “delete” buttons. In case if you detect any error in your order once the purchase is completed, please contact our Customer Services.

Purchases may be paid for using a credit or debit card (Visa, Visa Electron and MasterCard), via PayPalor Cash on delivery. Payment method other than the ones specified in the present conditions of sale will not be accepted. For payments by credit or debit card, the charge will be made online, in other words, in real time, through the payment gateway of the corresponding financial entity, once it has been confirmed that the data sent by the user is correct.

Once the transaction has been confirmed, the order number will be displayed on the webpage, allowing users to track the order from their computer at any moment.

An automated order confirmation e-mail within 48 hours as of placing of the order will also be sent to the address indicated by the user with acknowledgement of receipt, with a description of the order and the personal details provided. If you do not receive this e-mail, this could be due to a temporary communications problem in the network or an error in the e-mail address entered. In both cases, Mango advises the user to contact Customer Services. Similarly, an e-mail will be sent to the user confirming that the product has been dispatched.

Availability of products

All orders are subject to the products being available. If, at the time the order is issued, our warehouse detects that there are no stocks of any of the products included within it, Mango will make every effort to locate the item. If this is not possible, the user will be notified immediately. In addition, the amount charged for the unsent item will be refunded to the customer, using the same payment method used to purchase the item.

Right not to accept an order

Mango may cancel or refuse to accept any confirmed order on the following grounds:

  1. In the event of a technical and/or typing error in the prices or other details of products contained on the webpage when the order was placed.
  2. Due to a lack of availability, as described in point 3.4.
  3. When the security systems indicate that the order may be fraudulent.
  4. When there are reasons to indicate that the user is a minor.
  5. If Mango was unable to deliver the order to the address provided.

Mango will fully reimburse any sums that have been paid.

Price and payment

Payment and currency

The prices on this Webpage are quoted in HUF.

Mango allows users the option to select the destination country before placing their order, so that they can see the prices with the corresponding taxes included. If the customer subsequently modifies the delivery address and the destination country, the prices displayed in the final summary of the order may vary.


In accordance with the current legislation, the sales will be subject to VAT, applying the current rate of VAT in the Member State in which the goods are delivered.

According to the legislation, when the purchaser is liable for VAT in an EU Member State, it may be possible to apply the “reverse charge” mechanism subject to fulfilment of the requirements established in the legislation.


The customer expressly consents to the issue of the invoice in electronic format. If the customer wishes to receive a paper invoice, they can request this at any time by contacting our Customer Service.

Payment methods

Mango only accepts payment by credit or debit card (Visa, Visa Electron and MasterCard), via Paypal or cash on delivery.

Payment by credit or debit card
Mango accepts payments for purchases made via its Website with the following credit or debit cards: Visa, Visa Electron and MasterCard.

For payments by credit or debit card, the charge will be made online, in other words, in real time, through the payment gateway of the corresponding financial entity, once it has been confirmed that the data sent by the user is correct.

Payment via PayPal
Mango will process the payment via the Paypal system.

Cash on delivery
Mango accepts payments cash on delivery. Customers must pay their order's corresponding amount on the reception of the same.

Payment security

In order to offer maximum security in the payment system, Mango uses the secure payment systems of the leading financial entities in e-commerce. Therefore, all confidential data is transferred directly and in an encrypted format (SSL) to the corresponding financial entity. For payment by Visa and MasterCard, Mango only accepts SET transactions (Secure

Electronic Transactions) using the 3D Secure international protocol, which can be identified by the Verified by Visa and MasterCard SecureCode logos. The basic aim of the Secure Electronic Transactions initiative is to guarantee the security of Internet transactions. When you make payment through the secure payment gateway, the system will automatically check whether the credit card has been activated for Secure Electronic Transactions. Next, it will connect with the issuing bank of the card, which will request authorisation for the operation via a personal authentication code. The operation will only proceed if the issuing bank of the card confirms the authentication code. In all other cases, the transaction will be rejected. We also have the GeoTrust SSL safety certificate for online transactions.

As a complementary measure to the ‘Secure payment’ system, and in order to collaborate in the prevention of Internet fraud, Mango reserves the right to check the personal details provided by customers and to take the appropriate steps (including the cancellation of the order) in order to ensure that goods are dispatched in accordance with the data that is stated on the order.

Purchase limit

Mango does not permit the purchase of Mango products for subsequent resale. Consequently, it is not possible to make purchases for an amount that exceeds 375 000 Ft, or for more than 40 items. Customers who wish to make purchases in excess of said amount or quantity for purposes other than resale should contact Customer Services, where they will be informed of the various options for making the desired purchase.


Delivery of items purchased at Mango.com will be carried out via an international courier company and delivered in approximately 3 to 6 working days in the case of free delivery to store and from 4 to 6 working days in the case of home delivery. Home delivery is free for orders over 15 000 Ft , and charged at 1 495 Ft in the case of orders below this amount.

It is also possible to request Express 48 hour home delivery with a delivery charge of 2 995 Ft and Urgent 24 hour delivery (available only in selected cities) with a delivery charge of 5 995 Ft (Service temporarily unavailable).

The Express 48 hour and Urgent 24 hour delivery services are not available during sale periods or special promotions. In order to avoid any delivery problems (incorrect addresses, nobody at home, etc.), you must complete the applicable form correctly and it is advisable to leave a contact telephone number in the corresponding field.

Orders can be tracked via the Mango.com Webpage, indicating the location of the goods at each moment until final reception.

The delivery cost is calculated according to the delivery method chosen and the items purchased. The exact transport cost will be calculated every time an item is added to the shopping basket, and will be displayed on the order summary page that appears before the customer confirms the order by pressing the ‘Confirm Payment’ button, and before the credit card or debit card details are entered.

Orders cannot be delivered to military bases or PO boxes.

The delivery charges may be altered at any time without prior notice. Said change shall become effective from the moment the modification appears in the help pages and in the contract published on this Webpage. In all cases, the delivery charges that appear at the moment the order is placed shall apply.

Online exchanges and/or returns policy

Exchange and/or returns conditions

The Customer has the right to withdraw from the purchase and return the product(s) purchased and/or exchange their size (except for the products described in clause 6.2. below), without the need for justification, within 30 calendar days from the dispatch date. If the products in their confirmed order are delivered separately, on different dates, the dispatch date of the last product shall apply for the purposes of the return.

Mango cannot accept exchanges or returns of used or damaged items (except in the case of flaws). For reasons of hygiene, underwear and swimwear items are fitted with a safety seal to prevent them being tried on or worn. If you wish to return this type of item, the label and the safety seal must remain intact.

Face masks cannot be exchanged or returned for health and safety reasons.

For reasons of hygiene, earrings cannot be exchanged or returned.

It is not possible to change one model for another: it is only possible to exchange it for a different size. To exchange one item for another, you must follow the refund procedure and make a new purchase.
All returns of purchased items must be carefully packaged and include a duly completed delivery note or returns form.
If you do not have this delivery note when making the exchange or return, you can download the returns form by accessing the order page (My purchases section of the Site/Application).

Items in the CAPSULE collection can be exchanged or returned within 14 days of the delivery date. These items cannot be exchanged or returned if they do not have the original labels on.

Store exchanges and/or returns

Items purchased on this Website/Application are part of the collection of items on sale at physical stores of the MANGO Group. Therefore, depending on the stock of the store in question, Mango offers you the possibility to exchange an item for another size or to return an item. Only items from the Woman and Kids collections may be returned to stores.

This service is not available in Mango Outlet stores.

In the case of refunds, customers will be given a till receipt as proof of the return and a refund will be requested. The details of the refund will be forwarded to our central offices in Palau-Solità i Plegamans (Spain), from where the refund will be processed via the same payment method used to purchase the item.

For purchases made after 06/11/2023, items in the CAPSULE collection can be exchanged or returned within 14 days of the date of purchase.

Postal exchanges and/or returns

Exchanging a garment for another size or returning a garment is possible by post, at the following address:

Mango c/o Waberer’s Network Ltd.
Europa street 5-7,
1239 Budapest.
Warehouse F4.

In such cases, Mango recommends sending the return by registered mail with acknowledgement of receipt.

The postage expenses of items being exchanged or returned shall be borne by the customer and under no circumstances will Mango accept returns sent carriage due.

Returns of orders placed in stores via the iPad

Orders placed via the iPad at physical stores of Mango may be returned to the same store of purchase.

Statutory right of withdrawal

The customer has the right to withdraw from the present contract within 14 calendar days without any need to give reasons.

The withdrawal period expires 14 calendar days from the date of purchase. The right of withdrawal does not apply to underwear whose safety seal has been broken after dispatch.

To exercise the right to withdraw, you must notify us of your decision to withdraw from the contract through an unequivocal declaration (for example, a letter, fax or e-mail):

Dpto. de Atención al Cliente
Calle Mercaders 9-11
Pol. Ind. Riera de Caldes
C.P. 08184 Palau-solità i Plegamans
Barcelona (Spain)

06 80 2001 60 (toll free)


Customers can use the following standard form, although this is not obligatory.

To comply with the withdrawal deadline, the notification in which you exercise your right to withdrawal simply needs to be sent before the corresponding withdrawal deadline expires.

We remind you that you should not provide your card details via e-mail or social media. For more information, click here.

Consequences of withdrawal

In the case of withdrawal, we will refund the customer all the payments received after purchase, including the delivery expenses (with the exception of additional expenses arising from a decision by the customer to choose a delivery mode other than the least expensive ordinary delivery we offer) without undue delay and in all cases within 14 days of the date on which we are notified of the decision to withdraw from the present contract. We will process said refund using the same payment method used by the customer in the initial transaction, unless the customer has expressly stated otherwise. Under no circumstances will the customer incur any expense as a consequence of the refund.

We may withhold the refund until the goods have been received, or until the customer has presented evidence of their return, whichever condition occurs first.

The customer must return or deliver the goods directly without any undue delay and within 14 days of the date on which we are notified of the decision to withdraw from the contract. The deadline will be deemed complied with if the goods are returned before expiry of said deadline.

In order to proceed with the return of goods, customers can use the postal return service which Mango places at their disposal, for which the customer will have to pay an additional sum.

For more information on the return conditions, please consult the Exchanges and returns section.


Once the items are received, Mango will ensure they are in good condition and will dispatch the requested size in the case of an exchange or refund the purchase amount via the same payment method used in the purchase in the case of refunds.

The refund period may vary between 3 and 12 working days from reception of the return at the Mango warehouses. Once the condition of the returned items has been inspected, the customer will be notified by e-mail.

In case of exercising your right to withdrawal from the order, the maximum deadline for the refund of the amount paid by the customer for the products will be 14 calendar days from the purchase withdrawal date.

The returned items will always be refunded via the same payment method used to purchase them.

In cases where Mango has erroneously sent an item different to the one ordered or the quality of the item sent is not acceptable, Mango, once it has checked the error or defect, will refund the price of the returned item and the postage expenses. Whenever an erroneous or defective item is returned by ordinary post, Mango will refund the corresponding postage expenses provided the customer encloses a receipt of the return expenses in the parcel. Please note that the postage expenses will be reimbursed after the items are reimbursed.

Mango shall not owe any liability to the customer when the product contained in the parcel returned by the customer is incorrect. Notwithstanding the above, in cases where the customer erroneously sends a product different to the one stated in the order and it is possible to process the collection of the item, the customer must organise its return and cover the corresponding costs of said collection.

To refund orders paid cash on delivery the customer must provide Mango with its bank details so that the corresponding amount can be refunded. The account number must belong to a bank in the country in which the order was delivered.

Products and quality


Pursuant to the provisions of Act V. of 2013 on the Civil Code, in case the products ordered are defective the Customer may enforce warranty for defects (in Hungarian: szavatosság) claims against the Service Provider. In course of enforcing the warranty claim the Customer may request either repair or replacement, unless compliance with the chosen warranty right is impossible or it results in disproportionate expenses on the part of the Service Provider. If the Customer did or could not request the repair or the replacement of the defective product, it may request a commensurate reduction in the price, repair the product himself or have it repaired at the Service Provider’s expense or to withdraw from the contract if the Service Provider refuses or is unable to repair or replace the product or if the repair or the replacement no longer serves the Customer’s interest. The burden of proof in respect of lapse of interest lies with the Customer. There is no right of withdrawal in case of insignificant defects. The Customer is entitled to switch from warranty right he has selected to another. The costs of switch-over are covered by the Customer, unless it was made necessary by the Service Provider’s conduct or for other material reason. Customer is obliged to notify the Service Provider of any defect without delay but in all cases within a preclusive period of 2 months from the date of discovering the defect. Customer may not enforce his / her warranty claims after the lapse of the 2 years period of limitation as of the performance of the contract. Within 6 months as of the performance, the enforcement of the warranty claims will only be conditioned to reporting the defect and presenting / sending the invoice or a copy of it. After the lapse of 6 months as of the performance Customer has to prove that the defect has existed at the time of the performance.

Instead of warranty the Customer may also enforce product guarantee (in Hungarian: termékszavatosság) rights against the manufacturer or the dealer. In case of a product guarantee the Customer may only request the replacement (repair) of the defective product. A product shall be deemed defective if it does not meet the quality requirements in effect at the time of placing the product on the market, or it does not meet the specifications provided by the manufacturer. In this case the burden of proving that the product is defective lies with the Customer. The product guarantee can be enforced within two years effective from the date of placing the product on the market by the manufacturer. The manufacturer / dealer will only be relieved from its the product guarantee obligation if able to prove that he manufactured or placed the product on the market in the course of operations other than in the course of its business activity or for purposes relating to his profession; the state of scientific and technical knowledge at the time when he put the product into circulation was not such as to enable the existence of a defect to be discovered; or the defect in the product was caused by the application of a regulation or a regulatory provision prescribed by the authorities. The manufactured / dealer has to prove only one reason to be exempted.

The warranty and product guarantee claims cannot be enforced simultaneously, in parallel with each other.


To customers who make purchases as consumers, Mango offers warranties on the products marketed through the Website/Application for any non-conformities regarding the same that become apparent within a period of three (3) years from delivery of the product.

In the absence of proof to the contrary, it shall be presumed that any non-conformities that become apparent within two (2) years of delivery of the product already existed when the product was delivered.

Consequently, if any of the products do not conform to the contract, the customer should notify Mango by any of the communication methods set out below.

Gift voucher

Users may purchase gift vouchers solely at Mango.com to purchase items on sale at said Website.

When purchasing a gift voucher, users cannot add any other item to the order and may only purchase one gift voucher per order.

In order to process the purchase of a gift voucher, the following details of the person for whom it is intended will be requested: name, surname(s) and e-mail. These details will be used solely for the correct management of the gift voucher.

Only one gift voucher may be used per order as a payment method and they cannot be used in conjunction with other promotional discounts.

If the purchase amount is lower than the value of the gift voucher, the remaining balance will be available to the user for future purchases.

If the total purchase amount is greater than the value of the gift voucher, the remaining balance must be paid by the customer using the payment methods accepted at Mango.com.

The exchanges and/or returns policy for orders paid for with gift vouchers is the same as for all other orders placed at Mango.com.

The refundable amount will be credited to the balance of the gift voucher.

The crediting of the gift voucher will take approximately 15 days from the date of the refund. Once the gift voucher has been credited, the user will be notified by e-mail of the new balance available.

If part of the order has been paid for with a credit card, the refundable amount will first be credited to the credit card used, and the remainder of the refundable amount credited to the balance of the gift voucher.

The balance of the gift voucher may be consulted at any moment via the Gift Voucher option. Two week before the gift voucher expires, the holder will be informed by e-mail of the remaining period and the available balance on their gift voucher, if applicable.



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Contact: Comments and suggestions

For any queries or suggestions, you may contact Mango by e-mail or by post at the following address:


Dpto. de Atención al Cliente

Calle Mercaders 9-11

Pol. Ind. Riera de Caldes

C.P. 08184 Palau-solità i Plegamans 

Barcelona (Spain)

Pol. Ind. Riera de Caldes

C.P. 08184 Palau-solità i Plegamans Barcelona (Spain)

The Customer Services telephone number is:  06 80 2001 60. The office hours are Monday to Friday from 9am to 3pm (toll free).

Whether you as consumer consider your rights have been breached you can address your complaints to e-mail or contact our Customer Services at telephone number 06 80 2001 60.

In this sense, we inform you that the European Commission provides an online platform for resolving legal disputes, which is available at the following link: http://ec.europa.eu/consumers/odr/. Consumers may submit their claims via the aforementioned online platform for resolving legal disputes.

As well, you may address to the following arbitration board

Arbitration board’s name: Budapesti Békéltető Testület

Arbitration board’s address: 1016 Budapest, Krisztina krt. 99. III. em. 310.

Phone number: 06 (1) 488 21 31

Internet address: http://www.bekeltet.bkik.hu/

Mailing address: 1253 Budapest, Pf.: 10. ”

Mango is not willing or obligated to participate in dispute settlement proceedings before the indicated arbitration board entity.

We remind you that you should not provide your card details via e-mail, fax or social networks. For more information, click here.