What are the return conditions?

Any items returned must be in the same condition in which you received them.
For reasons of hygiene, sealed items such as lingerie, underwear and swimwear items cannot be returned unless the protective seal or device is still intact.
Items that you have personalised or altered cannot be exchanged or returned because they are made exclusively for you and cannot be offered for sale again.
Fragrances, candles and other cosmetics must be returned in the original sealed packaging.
Gift cards are also non-exchangeable and non-returnable.

More about Returns, exchanges and refunds