Remember, there are two types of gift card: the online card, valid for purchases on our website and in the app, and the physical card, valid for purchases in physical shops.
To use your online gift card, simply insert the card number in the “Promotion code or gift card” box before checking out on our website or in the app. You will find the card number and CVV in the email you received. Please note that the purchase can only be made by paying in full by gift card or by gift card and card. For web/app purchases, you cannot use the gift card if you have already applied a promotional code.
If you have a physical gift card, it can be used in physical stores only. You just need to present it at the checkout.
If you have any questions, you can check the gift card conditions.
And you can check the available balance on your physical gift card in any of our stores. For online gift cards, you can check the balance here: