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FAQ

Latest version: 10/09/2021

NEW! Plus sizes in Mango Woman

I can't find the Violeta section on the website/app or in physical stores. What's happening?

At Mango we believe in diversity and celebrate inclusivity, which is why we have integrated our Violeta plus-size line within Mango Woman. From now on, you will be able to find all the old Violeta sizes in the Mango Woman collection, both online and in selected stores.

To simplify the online search of items available in all sizes, you will see the following tags on the images of the garments:

- Plus available: Mango Woman items that cover all sizes (from XXS to 4XL).

- Plus exclusive: items only available in Plus Sizes (from 1XL to 4XL).

Some sizes have changed, so please use the Sizes Guide to find the equivalence with your old size.

Now, we are one: we are all Mango.

Will we be able to find all Mango references in all sizes?

Currently, you can find more than 500 garments available in Plus Sizes. We are continuing to add many more items, which will become available in all sizes in the coming months.

In which stores will we be able to find plus sizes? Is there a list?

For now, you will be able to find all the available Plus Size garments exclusively online. In store, our staff will be able to advise you and help you place your order via iPad.

How will we be able to differentiate both in store and online the models available in plus sizes?

To help you locate the garments in Plus Sizes at mango.com, you will see two labels on the garment images:

Plus Available, if the garment is available in all sizes , and Plus Exclusive, for garments available only between sizes 1XL and 4XL.

In store, our team will help you find Plus Size garments. Our staff will be able to place your order via the iPad if your size is not available. Once the garment arrives at the store, you can try it on and, if it doesn't convince you, return it right away. It couldn't be simplier!

How will we be able to know the real size, and which Mango sizes correspond to our usual Violeta sizes until now?

In each garment you can consult the Sizes Guide where you will find the equivalence with your old Violeta size. If you have any queries in store, our staff will help you find your size.

How will the change affect the design of plus size garments? Will the garments fit the same?

We will take care of all the design details, so that the sizes will feel the same as always. All our teams are collaborating to adapt our sizes in the best possible way.

What will happen to the size changes when the change takes effect? Will there be stock?

After the launch, previous seasons will not be available for purchase on the mango.com website, but will be available at mangooutlet.com while stocks last. The new collection will be available at mango.com, within the Woman line. Please remember to check the equivalence between your Violeta size and the new Plus Sizes in the Sizes Guide.

Where is my order?

If you have selected home delivery, you can query the status of your order at any time in the My purchases section. If you still do not have an account at Mango.com, you will have to enter your e-mail address and order number.

What is more, when your order leaves our warehouses, we will send you an e-mail.

If you have selected store delivery, we will inform you by e-mail when your order arrives at the chosen store. You have up to 15 days to collect your order. In this case, there is no need to queue. Ask our store staff directly and collect your order by presenting your ID document.

In the case of deliveries to a PostNord service point, we will send you an e-mail and/or SMS to inform you that you can collect your order from the selected point. Remember you will have 14 days to collect your order. To do so, you will need to show your ID.

How can I exchange or return an item purchased online?

You have up to 60 days from reception of your order to exchange your item for another size or request a refund.

It’s very simple!

Visit any of our stores in Sweeden to return the item(s). To locate your nearest store, go to Search for a store.

If you prefer, you can return the items at no cost by handing your parcel in any PostNord (either stand-alone or store locations). Find your nearest one here.

In this case you will need to stick the return label that we sent you with your order on your parcel.

+ INFO ON RETURNS

Can I cancel or change my order?

At the moment, it is not possible to cancel or change your order because we prepare your order once you confirm it on the website.

If you change your mind, you can return your garments once you have received your order. For more information, consult the Exchanges and returns section.

I have a promotional or discount code. How do I use it for an online purchase?

When you arrive at the order summary*, click on 'Promotional code'.

Next, enter your promotion code to benefit from the promotion or discount.

*Only one promotional code may be used per purchase and only in the country of purchase.

What are the delivery types?

The delivery dates and charges depend on the type of delivery. You can choose between home delivery, collection from a wide selection of Mango stores or delivery to a MyPack service point location of your choice.

DELIVERY METHOD  DELIVERY COST  DELIVERY TIME
To store  Free  2 to 9 working days
Home delivery  49 kr (Free for orders over 350 kr)  3 to 5 working days
PostNord service point  49 kr (Free for orders over 350 kr) 3 to 5 working days
Express   79,9 kr  Within 48 hours 
Urgent (Available only in selected cities)   95 kr    Within 24 hours 

 

The delivery time for orders placed Monday to Friday before 12pm (CET) is 2 working days for Express deliveries and 1 working day for Urgent deliveries. If the orders are placed after 12pm (CET), at weekends or on public holidays, delivery will be delayed by one day.

How can I pay for my purchases?

You can choose between various payment methods:

DEBIT OR CREDIT CARD

Visa, Visa Electron, MasterCard or American Express. Payments with debit cards or American Express will be charged in real time.

PAYPAL

To pay via PayPal, select this payment method and click on 'Confirm payment'. You will then be redirected to the PayPal website to proceed with the payment.

PAYPAL EXPRESS PAYMENT

Save time on your future purchases by linking your PayPal account to your MANGO account. This way, you will not have to re-enter your PayPal account details.

To link the two accounts, select PayPal as the payment method and select ‘Remember PayPal details for future purchases’. You will then be redirected to the payment gateway where you will be able to complete the linking procedure.

If you wish to unlink them, go to settings in your PayPal account and make the change in the ‘Payments with prior approval’ section, under ‘Payments’.

KLARNA

You can choose to pay your purchase through Klarna Invoice or Klarna Account. In these cases, payment will only take place after you receive your goods at home and you don't need to provide your card details.

If you select one of these payment methods you will need to provide your personal identification number. The delivery address must be the same as the address registered with your Personal number in order to ensure that the customer is who he claims to be.

Klarna Invoice: buy now and pay within 14 days. Klarna will send you the invoice to your email.

Klarna Account: split your payment in 3 to 24 months and choose how much you want to pay each month. This payment method has an administration fee of 29 SEK.

By choosing one of these payment methods, you agree to the terms and conditions of Klarna. For more information, visit Klarna.se.

Can I save an item I like?

Wishlist

Add the items you like most to your Wishlist so you don't lose sight of them.

Log in or register if you would like to access them from any device.

I cannot find my size or the colour I like. What should I do?

If the item you like is not available in the size and colour you want, you have several options:

I WANT IT

Go to the product file of the item you like, choose your favourite colour and when selecting your size, click on 'I want it'. Then enter your e-mail address and we’ll send you an e-mail when the item is available once more.

WISHLIST

Add the items you like most to your Wishlist so you don't lose sight of them. From your Wishlist you can activate the alert by clicking on "I want it" whenever it is not available in your size or preferred colour.

LOCATE A GARMENT

Access the garment you like and select "Search in store" to locate it in your nearest store.

I have not received all the items in my order. What should I do?

Check your e-mail to see whether we have sent you an e-mail informing you that one of the items in your order is not available. In this case, we will refund you the corresponding amount for this item and the delivery expenses via the same payment used for the purchase.

If you have not received any e-mail, contact Customer Services and will we reply to you as soon as possible.

The items received are incorrect or are defective. What should I do?

If you have received an item which is defective or different to the one purchased, we will refund these items and the delivery expenses as soon as we receive them at our warehouses and inspect the condition of the garments.

To process the return, you must complete the returns note and enclose it in your parcel.

Cannot find it? Access the My purchases section, select the order and print the 'Returns Form'. If you still do not have an account, enter your e-mail address and order number to access the order page.

Consult the different return options at the Exchanges and returns section.

Are the items included in the shopping basket reserved automatically?

No, including an item in the shopping basket does not reserve it or guarantee its availability. Some much-in-demand items may go out of stock before you confirm your purchase despite being available when you added them to your shopping basket.

To speed up the purchasing process and save time on future orders, register at Mango.com.

In which countries can I shop online?

You can currently shop online in all European Union countries and in much of America, Asia and Oceania.

Countries offering online shopping are identified with a shopping bag icon on the access page of Mango.com.