MANGO LIKES YOU LOYALTY PROGRAMME
The General Terms and Conditions (hereinafter, the “GT&C”) detailed below are intended to define the characteristics and operating conditions of the loyalty programme called “MANGO likes you”(hereinafter, indistinctly the “Programme” or “MANGO likes you”) aimed at customers and potential customers of the “MANGO” brand (hereinafter, the “Participant” or “Participants”) whose owner is the company Punto Fa, S.L., with registered address at Calle Mercaders 9- 11, Polígono Industrial Riera de Caldes, 08184 - Palau-solità i Plegamans (Barcelona, Spain), recorded in the Mercantile Registry of Barcelona, Sheet B-167.948, being the parent company of the MANGO business group, made up of several companies domiciled in national and international territories (hereinafter, “MANGO”).
Subscription to the Programme implies the Participant's full and express knowledge and acceptance of the present GT&C. With regard to the foregoing, we strongly recommend that all Participants read the present GT&C carefully.
1. WHO CAN PARTICIPATE IN THE PROGRAMME?
Any natural person who fulfils the following requirements at the time of joining the Programme may be part of MANGO likes you:
- Is of legal age; and
- Is resident in any country in which MANGO has launched the Programme (hereinafter, the “Territory”).
Similarly, those persons who, prior to the launch of the Programme, are registered as MANGO users may also enjoy the benefits it offers without formalising any subscription. In other words, MANGO likes you has been conceived as a programme inherent to registration as a MANGO user. Notwithstanding the foregoing, said users may, at any time, unsubscribe from the Programme as explained in section 10 below.
2. HOW DO I JOIN THE PROGRAMME?
Those who wish to join the Programme must subscribe to it, except those who are already registered as MANGO users (in which case such subscription will be made by default).
Membership in the Programme may be carried out in the following ways:
(a) In person, through physical stores that operate under the “MANGO” logo (corporate or franchised) located in the Territory, expressly excluding outlet establishments, airports and other retail outlets with a different MANGO sales management system (hereinafter, the “Physical Stores”): the Participant must provide MANGO any personal data that is required, wherever applicable, and consequently consent to the processing of the same.
(b) Online, via the www.mango.com website, the www.mangooutlet.com website (hereinafter, the “Website”) or the MANGO application (hereinafter, the “App”): the Participant must provide MANGO any personal data that is required, wherever applicable, and consequently consent to the processing of the same.
It is expressly stated that it will not be mandatory for the Participant to accept the sending of notifications by MANGO for advertising and/or promotional purposes.
Membership in the Programme will be totally free of charge for the Participant.
Each account is personal and corresponds to a single Participant, therefore a single account cannot be shared among several people.
3. WHAT DOES THE PROGRAMME CONSIST OF?
MANGO likes you consists of the accumulation and exchange of points (hereinafter, the “points” or the “likes”) as detailed in sections 4 and 5 below.
MANGO reserves the right to verify the identity of any Participant under any circumstance related to the Programme (for example, purchases, exchanges or returns, accumulation and/or exchange of points, application of associated benefits, etc.). Said identification may be made at:
- Physical Stores: Participants may be requested to identify themselves through personal data (e.g. e-mail, mobile phone and/or first and last name) or the Mango likes you ID (barcode), which may be shown via their mobile device (“My account” section on the Website or in the App).
- Website or App: the Participant must log in from the "My Account" section with their user credentials and password.
4. ACCUMULATION OF LIKES
4.1. Accumulation of likes through purchases
Once Participants have identified themselves, they may accumulate likes that are generated after the purchase of MANGO products in Physical Stores and/or on the Website and/or in the App.
“MANGO products” means those garments, accessories and/or accessories that belong to business lines operated by MANGO (hereinafter, the “Products”).
For each identified product purchase made by the Participant, the Participant may accumulate likes in accordance with the following formula:
5 SAR spent of the RRP (including taxes) = 10 likes = 0.25 SAR discount
“Purchase of identified Products” means a transaction made in Physical Stores or on the Website or App in which MANGO can duly identify the Participant.
The accumulated likes will have an expiry period of one (1) year from the date of their accumulation.
4.2. Accumulation of likes through actions
Once Participants have identified themselves, they may accumulate likes through certain actions they carry out, other than the purchase of Products, which are detailed below::
Action | Likes | Discount | Conditions limited to |
|---|
Birthday | 1000 | 25 SAR | Once every 12 months |
Identification with Club card when purchasing in physical stores | 10 | 0.25 SAR | 10 times every 30 days |
App check-in in physical stores | 10 | 0.25 SAR | 12 times every 30 days* |
Intallation/update and logging into the App | 10 | 0.25 SAR | Once |
*12 times in total
The conditions established for each of the actions listed above are detailed below:
4.2.1. Installation/update and login of the App: Participants who do not have the App installed on their device will be awarded 10 likes if they download, register and log in with the e-mail associated to their MANGO likes you account. On the other hand, Participants who, prior to the launch of the Programme, already had the App installed on their device will be awarded 10 likes if they update the version of the App and log in to it.
The accumulation of likes for this action will only be valid with the first installation or update and login to the App.
Said likes will have an expiry period of one (1) year from the day of their accumulation and once this period has elapsed without the Participant having made use of them, they will be automatically deactivated.
4.2.2. App check-in from Physical Stores: the Participant must have the App installed, be logged in and be in a Physical Store. From the “Benefits” section and, only once (1) a day, the Participant can activate the check-in option and be awarded 10 likes.
Said likes will have an expiry period of one (1) year from the day of their accumulation and once this period has elapsed without the Participant having made use of them, they will be automatically deactivated.
4.2.3. Birthdays: once (1) a year only Participants be awarded 1,000 likes if they have provided MANGO with their birthday at the moment of registration as a user via the Website or at the Till in the store.
Said Likes may not, under any circumstances, be transferred to third parties.
Said Likes shall have an expiry period of fifteen (30) days from the day of their accumulation and once this period has elapsed without the Participant having made use of them, they shall automatically be deactivated.
5. EXCHANGE OF LIKES
Participants may exchange their accumulated likes for discounts on future purchases or services offered by MANGO as detailed below:
5.1. Exchange of likes for discounts on future purchases
From July 19, 2023, the Participant must have at least 1,000 accumulated likes to be able to redeem them for discounts on future purchases of Products (excludes products from other brands). The discount may be used in conjunction with promotions or sales offered by MANGO, with a maximum upper limit equivalent to fifty percent (50%) of the initial recommended retail price (RRP) of the Product.
Discounts will be applied to the RRP of the Products (including taxes). Under no circumstances may likes be exchanged for money or for their value in kind.
5.2. Exchange of likes for services offered by MANGO
The Participant may exchange likes for services offered by MANGO when these are sufficient as detailed, at all times, in the "Benefits" section of the Website and the App.
Under no circumstances may likes be exchanged for money or for their value in kind.
6. GENERAL RULES OF OPERATION
Without prejudice to the provisions of the preceding sections, the general operating rules regarding the accumulation and exchange of likes are set out below:
- Both the accumulation of likes and their exchange will be calculated in whole numbers (in other words, rounded quantities, without decimals).
- Shipping and product alteration costs will not result in the accumulation of likes.
- The likes accumulated through the purchase of Products will be calculated based on the final amount of the purchase receipt after deducting the exchanged likes (or other discounts, sales or promotions which co-exist at that moment, wherever applicable).
- The accumulated likes will be available for exchange within a maximum of twenty-four (24) hours after their accumulation.
- The Participant cannot accumulate or redeem likes in Mango Outlet, airport stores or department store corners.
- When exchanging likes for discounts in the purchase of Products, the Participant may choose to (a) continue accumulating likes or (b) exchange them in full up to a maximum applied discount of fifty percent (50%) of the initial Recommended Retail Price (RRP) of the Product.
- The exchange of likes may be combined with any other payment method.
- It will be possible to accumulate and exchange likes during sale periods or promotions.
- The Programme expressly excludes (i) the purchase of Products with the assistance of the MANGO Customer Services telephone service and (ii) the purchase of Products in Physical Stores via the Website or App with the assistance of MANGO personnel at the customer's request.
- MANGO does not guarantee the availability and continued operation of the Programme whenever technical reasons (e.g. error in the operation of systems, servers, computer equipment, internet) or force majeure prevent this, and therefore will not assume any liability for any damages that may be derived from a lack of continuity in the operation of the Programme. However, and wherever possible, MANGO will make every effort to notify the Participant of such incidents.
7. COEXISTENCE BETWEEN LIKES AND GIFT CARDS
The purchase of a Gift Card will not result in the accumulation or exchange of likes.
Only the recipient of the Gift Card and, therefore, the one who makes use of it, will accumulate likes. Participants who have accumulated likes may exchange them in purchases of Products that are paid for using the Gift Card.
8. RELATIONSHIP BETWEEN LIKES AND THIRD-PARTY PRODUCTS
The purchase of other brands through Mango will not result in the accumulation or redemtion of Likes.
In the case of mixed purchases, only the Likes corresponding to Mango products will be applied.
9. PROCEDURES FOR RETURNS AND/OR EXCHANGES OF PRODUCTS
In the event of returns and/or exchanges of Products acquired through the accumulation and/or exchange of likes, MANGO will adjust the likes as follows:
- The likes accumulated in the purchase of the Product being returned and/or exchanged will be deducted from the accumulated balance of the Participant.
- If the Participant has exchanged likes in the purchase of the Product being returned and/or exchanged, these will be returned and will have an expiry period of one (1) year from the day of their initial accumulation. If these likes have expired during the exercise of the right of withdrawal, they will not be reflected/returned.
If, as a result of a return and/or exchange, the Participant does not have enough likes to be adjusted, they will incur a negative balance. However, the Participant may continue to accumulate likes and enjoy the benefits of the Programme once their balance is positive.
10. INTERNATIONALISATION OF THE PROGRAMME
Participants who accumulate likes in countries other than their country of residence may enjoy the benefits of the Programme as long as both countries are within the Territory.
11. ENTRY INTO FORCE AND DURATION
The Programme enters into force on 9 April, 2019 and will have an indefinite duration.
Notwithstanding the foregoing, MANGO reserves the right to cancel or modify the GT&C of the Programme at any time. In this case, MANGO will inform the Participants in advance through the communication channels which, wherever applicable, it enables for said purpose (e-mail, website, etc.). The modification or cancellation of the GT&C of the Programme shall not entitle the Participant to any compensation.
12. WITHDRAWAL FROM THE PROGRAMME
As indicated above, MANGO likes you has been conceived as a programme inherent to registration as a MANGO user. Consequently, Participants who wish to cancel their subscription to the Programme will automatically be cancelled from their account as MANGO users.
In this regard, the Participant may cancel their subscription to the Programme, and consequently process their cancellation as a user, via the following channels:
- E-mail sent to personaldata@mango.com.
- The website www.mango.com, in the section My Data, accessible from the section “My Account” once the Participant has logged on with their user name and password.
Once the Participant has processed their cancellation, they will lose all the likes they have accumulated, wherever applicable, without any possibility of recovering them at a later date.
If the Participant exercises their right to erase their personal data in relation to their e-mail address or mobile telephone number, their subscription to MANGO likes you will automatically be cancelled and, consequently, they will lose accumulated likes, in addition to any other prior benefits they may have obtained with the accumulation of likes.
Similarly, if the Participant exercises their right to modify their personal data, in such a way that their country of residence is located outside the Territory, their subscription to MANGO likes you will automatically be cancelled and, consequently, they will lose accumulated likes, in addition to any other prior benefits they may have obtained with the accumulation of likes.
13. PROCESSING OF PERSONAL DATA
For more information regarding the processing of personal data, the Participant may consult the Privacy Policy available at www.mango.com/gdpr.
14. APPLICABLE LAW AND JURISDICTION
The GT&C will be regulated by the local legislation that is applicable to each Participant in the Territory.
For the resolution of any discrepancies that may arise from the interpretation and/or execution of the GT&C, and unless required by applicable local legislation, MANGO and the Participant submit, expressly waiving any other jurisdiction that may correspond to them, to the jurisdiction of the courts of Barcelona (Spain).
15. FRAUD
MANGO reserves the right to initiate whatever action it deems appropriate in the event of detecting fraudulent or suspicious behaviour by Participants who are not making proper use of the benefits offered by the Programme.