Privacy Policy and Cookies

The data controller for the collection and processing of personal data from the corresponding forms on the MANGO website, app or any of the devices that you will find in our physical stores, as well as the data derived from your relationship with MANGO is PUNTO FA, S.L. (“MANGO”), holding corporate Tax ID B-59.088.948 and Nesk Trading Project LLC (“ALHOKAIR”), holding corporate Tax ID 300879098100003.

The MANGO contact details are as follows:

- Postal address: Customer Services, C/ Mercaders 9-11 (Polígono Industrial Riera Caldes), 08184 Palau-Solità i Plegamans (Barcelona).

- Telephone no.: +34 93 860 24 24

- e-mail: personaldata@mango.com

The ALHOKAIR contact details are as follows:

- Postal address: U-Walk, A3 Building, 1st Floor Prince Turki Ibn Abdulaziz Al Awwal Road

P.O. Box 4925, Riyadh 12373, Kingdom of Saudi Arabia

- Telephone no.: 0112199995

- e-mail: bader_hamed@fahretail.com

You are hereby informed that MANGO has appointed a Data Protection Officer to deal with any issue relating to the processing of your personal data.  In this regard, you may contact the Data Protection Officer via the following contact details: dpo@mango.com; postal address: DPO Office, Carrer dels Mercaders 9-11 (Polígono Industrial Riera Caldes), 08184 Palau-Solità i Plegamans (Barcelona), Spain.

MANGO and ALHOKAIR may collect from your relationship and use of our services, the following data and/or data categories: i) identification and contact data; ii) personal data; iii) financial data, such as credit card data (PAN+CVV2), in compliance with PCI DSS standards, which will be used for payment processing whenever you purchase any of our items or, in the case of returns for transfers, the account number for which we need to process the refund of your purchase; iv) user data of the MANGO website or app and browsing, in accordance with the cookies policy.

Your personal data will be processed for the following purposes, whichever apply:

A) CREATION OF A USER ACCOUNT

• Manage your registration, which will involve the creation of a MANGO user account. This account will allow you to centralise any issue relating to your user status, and give you access to certain functions available and reserved for those with said status. For example, having a user account will allow you to store certain information that may be used in future purchases and/or interactions with MANGO.

Furthermore, the creation of a user account will allow you to participate in the MANGO Likes You loyalty programme, in countries where it is available.  Registration on this programme may result in discounts and/or benefits in the services of third-party collaborators, as well as discounts on your future purchases at MANGO. In this regard, we inform you that countries that dispose of the MANGO Likes You loyalty programme will publish this on their respective websites.

• The lawful basis for processing your data for this purpose is the consent you gave when creating the account. We inform you that you can withdraw your consent at any moment without the withdrawal affecting the lawfulness of the previous processing.

B) PURCHASE OF MANGO PRODUCTS

• Process the purchase of items via the different purchasing channels enabled by MANGO and ALHOKAIR. This procedure consists in taking all appropriate steps in order to manage your purchase and, wherever applicable, guarantee the correct delivery of your order, in addition to undertaking any procedure related to the sale of the item and, wherever applicable, managing the return of items.

To do this, we will be able to send you information about the status of your purchase by e-mail, SMS and/or any other channel available at any moment.

• The lawful basis for processing your data for this purpose is the execution of a contract, understanding as such the Conditions of Sale accepted at the moment of purchasing the items. The processing of your data is necessary in order to guarantee the fulfilment of the rights and obligations contained in the Conditions of Sale. 

• With regard to the processing of online purchases, MANGO, as Data Controller, will carry out the corresponding actions for the prevention, detection and control of abuse and fraud in the use of our services, which may result in the existence of automated decision making.

Said automated decisions shall consist of the analysis of behaviour in the payment process which, in general terms, will use data relating to the purchasing process and the purchase history, in order to determine whether the transaction may be considered fraudulent. This information will allow us to detect and try to prevent fraudulent practices in payment transactions, allowing us to reject purchases and consequently protect both you, as a data subject (in the case of identity theft), and MANGO as a service provider and data controller. 

• The lawful basis for the fulfilment of this goal is the legitimate interest of MANGO to analyse all operations that occur in the payment process of the items it sells, in order to guarantee that no financial fraud occurs that may impact negatively either on itself or its customers. In this regard, we consider that there is a general interest for the processing to help generate, improve and maintain public confidence in the financial relationships developed through the payment methods made available by MANGO in its online commerce, in order to prevent public mistrust resulting from fraud or fraudulent activity in the same.

• We inform you that, in this case, MANGO has compelling and legitimate reasons to enable the processing of your data for this purpose, for which your right to opposition in accordance with the provisions of article 21.1 of the General Data Protection Regulation shall not apply. 

• You can obtain more information about said evaluation by making a direct request to our Data Protection Officer.

• In cases where you are registered as a user and purchase one of our items via the website or app, we may carry out the following data processing:

• Save your credit card details for use in future purchases.

• The lawful basis for the processing or your data is the express consent given by you for us to save this information for use in future purchases, without prejudice to the legitimate use of your credit card data in the execution of a contract, in line with what is indicated in the previous section.

• To show you as a priority recommendations of similar content, in accordance with your purchase history or browsing on our website or app.

• The lawful basis for the processing of your browsing data is the express consent given by you when accepting the cookies. Furthermore, in order to analyse your purchase history, after balancing your interests as the affected data subject, and those of MANGO as the data controller, it has been determined that the lawful basis that legitimises the processing or your data is a legitimate interest, deeming that it is in the interest of all the parties involved that items which may be of interest to the consumer are shown as a matter of priority. In this way, showing items that may reflect the priorities of the user in question as a matter of priority will allow MANGO to offer you a better quality service and a more positive user experience, while giving MANGO a reputational benefit based on the fact that users will have a positive browsing and shopping experience on our website and app.

• You can obtain more information about said evaluation by making a direct request to our Data Protection Officer.
  
  
  C) CONFIGURE YOUR RELATIONSHIP WITH MANGO AS A BRAND

• Newsletter: management and sending of information on exclusive promotions and new products adapted to your profile, sending of audiences via digital platforms, and notifications relative to pending garments and accessories in your shopping bag via e-mail, SMS, post or any other communication channel and/or online platform. This includes promotional actions, such as, for example, the management of competitions and prize draws organised by MANGO. In cases where receiving commercial notifications via different channels is accepted, personal data may be used to personalise notifications via online means.

• The lawful basis for the processing of your data is the express consent you have given. Under no circumstances will the withdrawal of consent affect the lawfulness of the processing based on consent prior to withdrawal.

• Management of the alerts service to notify the availability of garments and accessories on the web/app. 

• The lawful basis for the processing of your data for this purpose is the express consent given by you, which may be withdrawn at any moment without said withdrawal affecting the lawfulness of the processing based on consent prior to withdrawal.

• Respond to the exercise of rights recognised in the data protection legislation.

• The legal basis for the processing of your data is the fulfilment of a legal obligation with regard to managing the exercise of rights, in accordance with the obligation contained in the General Data Protection Regulation. 

• Attend to queries, requests and potential complaints you may make via the Customer Services channel. 

• Depending on the reason you are contacting MANGO and/or ALHOKAIR, the lawful basis for the processing of your data may vary. Consequently:

• We consider that the controller has a legitimate interest in resolving and correctly attending to any suggestions, queries and requests you may make via the Customer Services channel on the understanding that, under no circumstances, will your rights and/or freedoms be affected or prejudiced by the fact that we are responding to a request initiated by you.

• In cases where this relates to an order that needs to be attended to in order for formalise the purchase, the lawful basis for the processing of your data is the execution of a contact, understanding as such the Conditions of Sale.

• In cases where your data is processed to attend to a complaint sent via the Customer Services channel, the lawful basis for the processing of your data is the fulfilment of a legal obligation contained in the General Law for the Defence of Consumers and Users.

• Following the rendering of one of our services, sending you quality surveys aimed at knowing your opinion and degree of satisfaction with your relationship with MANGO and ALHOKAIR. The information collected from the survey will allow us to create and improve our services and procedures, said experience being of considerable interest to us. 

• The lawful basis for the processing of your data is a legitimate interest. Our legitimate interest consists of being able to guarantee you that our web/app is secure, and to help the controller understand the needs, expectations and your degree of satisfaction with the brand and therefore improve our services at all times. All these actions will be carried out to improve your degree of satisfaction and guarantee a unique browsing and shopping experience, via aggregated analysis. 

• Mango store search service. In cases where you are registered with your account, Mango will process your personal data in order to provide you this service, indicating the nearest stores to the address you have entered manually in the search engine enabled for this purpose on both the website and the app. 

• The lawful basis for the processing your location for this purpose is a legitimate interest. Our legitimate interests consists of being able to provide the requested service in the most precise and speedy manner, and consequently improve the services we provide via our web/app. All of these actions are carried out in order to improve your degree of satisfaction with the products and services offered by MANGO.

In order to guarantee that the personal data are appropriate, pertinent and limited to what is necessary for the purposes for which they are processed, MANGO and ALHOKAIR will keep your personal data only for a period that is reasonably necessary to fulfil the purpose for which they were collected, given the requirements to respond to issues that are raised or to resolve problems, make improvements, activate services and fulfil the requirements of the applicable legislation. This means that we may keep your personal data for a reasonable time, including after you have stopped using the services of MANGO and ALHOKAIR and/or have stopped using the web/app. After this period, your personal data will be blocked in all MANGO systems for the sole purpose of making them available to the competent authorities in order to attend to any potential administrative or legal responsibilities and the exercise or defence of complaints. Once the blocking period for personal data has passed, they will be permanently deleted.

Your personal data will only be communicated to third parties in order to comply with any legal obligations that may apply in each case, for example, to Public Authorities and/or Bodies whenever required by the applicable legislation.

In cases where you make a purchase on our website or app, your data may be communicated, wherever applicable, to financial institutions and payment service providers, fraud detection and prevention organisations, and logistics, transport and goods delivery suppliers. Such communications are strictly necessary in order to guarantee the delivery of your order.

You are also informed that MANGO or ALHOKAIR may contract third parties that will have access to your data as the result of a service provision we have entered into. Such third parties may provide technology, marketing and advertising services, among others, and in all cases will process your data in accordance with the instructions of MANGO or ALHOKAIR and never for their own aims.

MANGO or ALHOKAIR shall not, under any circumstances, sell your personal data to third parties.

Personal data are stored in servers located in Spain and Ireland.

The use of the services offered by MANGO or AHOKAIR involves a personal data transfer abroad.

In certain services offered via the web/app, such as Gift Cards, the user may provide personal information to the recipient of the same. In this case, MANGO and ALHOKAIR will also comply with its obligations in accordance with the provisions contained in the data protection legislation, processing them solely for the purpose for which they have been provided to us.

The web/app uses data security technologies such as firewalls, access control procedures and cryptographic mechanisms to prevent any unauthorised access to data and guarantee data confidentiality, and to conduct periodic security audits in order to carry out risk assessments and frequent controls. In order to achieve said aims, users accept that MANGO will obtain data for the purpose of authenticating access controls. 

Furthermore, all transactions via the web/app will be made via secure payment systems. Confidential payment details are transmitted directly in encrypted format (SSL) to the corresponding entity.

MANGO declares that it has adopted all the technical and organisational measures necessary to guarantee the security and integrity of the personal data it processes, and to prevent the loss, alteration and/or unauthorised use of the same by third parties.

You have the following privacy rights, which may be exercised via the e-mail address personaldata@mango.com. In order to process your request to exercise your rights, we may ask you to provide proof of your identity.

This privacy policy will be available at all times. However, in cases where we modify the content of the same in a substantial and significant way, we shall notify you via the web/app or to your e-mail address, in order to comply with the duty of information contained in the GDPR and the Personal Data Protection Law in Saudi Arabia,. Consequently, if you wish, you may exercise your rights as a data subject.

Users agree to use the Website content in an appropriate manner, undertaking to (i) true and exact information on the data requested in the registration form or order placement, and keep it up-to-date while using the Website; (ii) not incur in activities that are illicit, unlawful or contrary to good faith and public order; (iii) not publish content or propaganda of a racist, xenophobic or discriminatory nature based on race, gender, ideology, religion or act in any way contrary to the morality, public order, fundamental rights, public liberties, honour, intimacy or image of third parties and the applicable legislation in general; (iv) not damage the physical and logical systems of the Website, of Mango suppliers or third parties, or introduce or spread computer viruses into the network or any other physical or logical systems likely to result in the aforementioned damage; (v) not use the content of the Website and the information of the same for sending publicity, or sending messages for any other commercial purpose, or to collect and store the personal details of third parties; (vi) not attempt to access and, wherever applicable, use the e-mail accounts of other users and modify or tamper with their messages.

Mango reserves the right to make whatever modifications it considers appropriate to its Website without prior notice, and may change, delete or add content and services it provides via the same, such as the manner in which the same are presented or located on its website.

All intellectual and industrial property rights over the Website and its content, including, by way of example, the images, sound, audio, video, designs, texts, graphics, logos, icons, colour combinations, structure, buttons, in addition to the software, commercial names, trademarks, works, illustrations, photographs and industrial drawings and any other symbols for industrial and commercial use are the property of Mango or of third party owners of the same who have duly authorised their inclusion on the Website.

The reproduction, distribution and public communication, including making part or all of the content of the Website available for commercial purposes, in any medium and by any technical means, is strictly prohibited without the authorisation of Mango.

Users agree to respect the intellectual and industrial property rights owned by Mango. Users may use the Website and its content for their own personal and private use. Any other use is prohibited and shall require the user to obtain the prior, express and written consent of Mango. Users shall refrain from deleting, altering, eluding or tampering with any protective device or security system installed on the Website.

Mango shall not, under any circumstances, be liable for any damages of any nature they may occur, by way of example, as a result of: errors or omissions in the content, unavailability of the website or the transmission of viruses or malware in the content, in spite of having adopted all the technological measures required to prevent this.

Users may be redirected from the website to the content of third-party websites. Given that the provider cannot control the content introduced by third parties on to its website at all times, the same cannot assume any liability in relation to said content. In all cases, the provider declares that it shall withdraw any content that may contravene national and international legislation, morality or public order with immediate effect, through the immediate withdrawal of the redirection to said website, reporting said content to the competent authorities.

Mango shall not be liable for stored information and content, including but not limited to, on forums, chats, blog generators, comments, social networks or any other medium that allows third parties to publish content independent from the Website. However, Mango shall make itself available to all users, authorities and security forces and actively collaborate in the withdrawal or blocking of any content that may affect or contravene national or international legislation, third party rights, morality or public order. In cases where users consider that content which may be classified as such exists on the Website, they are asked to report this without delay to the Website Administrator.

The Website has been checked and tested to ensure it works correctly. In principle, the correct operation of the same can be guaranteed 24 hours a day, 7 days a week, all year round. However, Mango cannot rule out the possibility that certain programming errors exist, or that access to the Website may be impeded owing to force majeure, natural disasters, industrial action or other circumstances.

The introduction of hyperlinks for commercial purposes on third-party websites that allow access to the Website is forbidden without the prior written consent of Mango. Mango shall not be liable for the use or content of third-party websites which may be linked to Mango.com.

Cookies are files installed on the user's computer, phone, tablet or any other device, with the purpose of recording the user's activities during their browsing time on this website and/or the MANGO mobile application ("Web/App"). Through the use of cookies, it is possible for the server where the Web/App is located to recognize the browser used by the user, allowing, for example, the registered user to access areas and services without having to register on each visit and remember their language, country preferences, etc. on future visits. Cookies are also used to measure audience and traffic parameters, control progress and number of entries.

In relation to the concept of "Cookie", we also refer to other technologies similar to cookies that, in a similar way, allow storing or retrieving certain information from a device such as, for example, flash cookies, web beacons or bugs, pixels, HTML5 (local storage), and SDK technology for App formats, as well as the use of fingerprinting techniques to identify the device of the interested party.

During access and navigation on the website or through the use of the mobile app, MANGO may store or record IP addresses, user preferences or the type of device used for the main purposes of (i) compiling statistics related to the number of visits or web traffic; (ii) offering a more personalized browsing experience; and (iii) remembering sign in data, even on different devices, and (iv) displaying advertising, on this page or others, based on browsing habits within our website.

Similarly, we do not store sensitive personal identification information such as your address, your password, etc., in the cookies we use.

MANGO does not sell customer data to third parties in any case.

The information stored in the Web/App cookies is used by Punto Fa, S.L. (“MANGO”), with N.I.F. B-59.088.948:

• Postal address: C/Mercaders, 9-11 (Polígono Industrial Riera Caldes) 08184 Palau-solità i Plegamans (Barcelona, Spain).
• Email: personaldata@mango.com
  

Also, some of the cookies that may be installed are not owned by MANGO but by third parties, you can consult the complete list of cookies used by MANGO in the configuration panel which you will find below.

Below are the types of cookies used on the MANGO Web/App, based on the type of cookies according to their purpose and the entity that manages them (own and third-party).

You can allow, block or delete the cookies installed on your computer in the settings options of your web browser.If you block them, certain services that require their use may not be available to you.

Below, we provide some links to information on how to enable your preferences on the most commonly-used web browsers:

Google Chrome

Mozilla Firefox

Internet Explorer

Safari

Opera

If you have accepted the third-party cookies, you can delete them from your web browser options or from the system offered by the third-party itself.

MANGO will retain the personal data collected only for the specified, provided, and limited period necessary to fulfill the purpose for which they were collected, as well as to comply with the requirements of applicable legislation. Once the intended purpose is fulfilled, your data will be properly blocked for the period during which legal actions may arise and, once the prescription period has passed, they will be properly deleted.

Similarly, the data obtained through the use of cookies accepted by the user will be kept for a period of 13 months and, consequently, once this period has passed, a new consent will be requested when you visit our WEB/APP.

Regarding the third parties identified in the cookie settings panel, you can consult their retention period in their respective privacy policies.

Generally, data processing is carried out by service providers located within the European Economic Area or in countries that have been declared to have an adequate level of protection.

In the event of international data transfers to countries that do not have a decision of adequacy from the European Commission, MANGO will use the Standard Contractual Clauses adapted by the European Commission as a guarantee for those transfers in compliance with Items 44 to 49 of the 2016/679 Data Protection Regulation. In any case, the third parties with whom personal data is shared will have previously accredited the adoption of adequate technical and organizational measures for the correct protection of the data.

In relation to third parties that manage cookies, you can inform yourself about the transfers to third countries that, where appropriate, they carry out in their corresponding cookie policies.

You can configure the categories of optional cookies by clicking on the cookie settings button below: