Terms and conditions

Mango offers you an online purchasing service which allows you to purchase a selection of the items available at our stores from your computer. You can also benefit from promotions, gifts and exclusive offers.

Below, we invite you to review the general conditions of sale which regulate the purchase of Mango products via this Website. Therefore, use of this Webpage implies your acceptance of these general conditions of sale. However, if you have any queries regarding the same, please contact our Customer Services department.

The following conditions regulate the sale of products featured on this Webpage by the company:

PUNTO FA, S.L. (hereinafter, “Mango”) Calle Mercaders 9-11

Pol. Ind. Riera de Caldes

C.P. 08184 Palau-solità i Plegamans Barcelona (Spain)

Registered at Mercantile Register of Barcelona under Volume 11195, Folio 156, Sheet 167948 and with VAT Number ES-B59088948.

Availability of the service

By placing an order on the Website/App, you guarantee that you are 18 years old or over. The products offered are distributed in the following member states of the European

Union: Austria, Belgium, Bulgaria, Croatia, Cyprus (southern area), Czech Republic, Denmark, Estonia, Finland, France (metropolitan area), Germany, Greece, Hungary, Ireland, Italy (except San Marino, Livigno, Campione, Vatican City and Italian waters of Lake Lugano), Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia,

Slovenia, Spain (including the Canary Islands, Ceuta and Melilla), Sweden and the United Kingdom. Our products are also distributed in the following countries: Albania, Andorra, Aruba, Australia, Bahrain, Benin, Bosnia-Herzegovina, Canada, Channel Islands, China, Colombia, Costa Rica, Curaçao, Egypt, French Guyana, Guadeloupe, Guatemala, Hong Kong, India, Indonesia, Iceland, Jordan, Kazakhstan, Kuwait, Lebanon, Liechtenstein, Macao, Malaysia, Maldives, Martinique, Mexico, Monaco, Nicaragua, Norway, Qatar, Oman, Panama, Philippines, Russia, Salvador, Saudi Arabia, Serbia, Singapore, South Africa, South Korea, Switzerland, Turkey, United Arab Emirates, United States, Uzbekistan.

You may purchase from the country of your choice, but we are only able to send your order to addresses located in the chosen country. The delivery methods, conditions of sale and delivery points will be updated when you change the country.

Purchase guarantee

The items offered on this Webpage are a selection of products from the Women’s, Men’s, Children’s and Babies' collections and meet the same quality requirements and guarantee as the products on sale at MANGO Group stores.

Each product features the following details:

Name of the article Photo of the article

Description of the article

Available sizes and colours* Composition

Wash and care instructions

Price (in the corresponding currency)

*Mango has made every effort to display the colours of the items as realistically as possible. However, the colour of the garments that appear on the screen may be subject to

changes depending on the quality of your computer monitor. Therefore, Mango cannot guarantee that the colours that appear on your monitor are a true representation of the actual colours.

Special offers, promotions or discounts will be valid until the indicated date or while stocks last.

Similarly, Mango makes every effort to ensure that the information contained on its website is complete, accurate and correct. In the event of any error, Mango will proceed to correct it immediately.

Purchase procedure

1. Select the articles you wish to purchase and add them to the shopping basket, by clicking on the corresponding icon.

2. The shopping basket contains the reference of the selected item, its name, size, colour and price in the corresponding country (including taxes). The quoted price does not include transport costs, which will vary according to the delivery method selected.

3. To proceed with the purchase, the user’s personal details will be required and will be included on our database in order to process the order and simplify future purchases via the Website. The personal details provided by users will be treated in accordance with our Privacy Policy. Users may, at any moment, access the personal details they have provided and information on the orders they have placed. Mango reminds users that their personal details must be as accurate as possible in order to avoid any confusion or errors in the dispatch of the item(s) purchased. Furthermore, wherever expressly requested by users, they will receive information and publications relative to the MANGO Group by post and/or SMS.

4. Once the order has been completed, and before the order is confirmed, the user will be provided with an itemised summary of the order, identifying the item(s) purchased, the total price (including transport and taxes) and the order delivery details, in order for the user to confirm this by clicking on the 'Confirm payment' button.

Purchases may be paid for using a credit or debit card (Visa, Visa Electron and MasterCard). Payment method other than the ones specified in the present conditions of sale will not be accepted. For payments by credit or debit card, the charge will be made online, in other words, in real time, through the payment gateway of the corresponding financial entity, once it has been confirmed that the data sent by the user is correct.

Once the transaction has been confirmed, the order number will be displayed on the webpage, allowing users to track the order from their computer at any moment.

An automated order confirmation e-mail will also be sent to the address indicated by the user with acknowledgement of receipt, with a description of the order and the personal details provided. If you do not receive this e-mail, this could be due to a temporary communications problem in the network or an error in the e-mail address entered. In both

cases, Mango advises the user to contact Customer Services. Similarly, an e-mail will be sent to the user confirming that the product has been dispatched.

Availability of products

All orders are subject to the products being available. If, at the time the order is issued, our warehouse detects that there are no stocks of any of the products included within it, Mango will make every effort to locate the item. If this is not possible, the user will be notified immediately. In addition, the amount charged for the unsent item will be refunded to the customer, using the same payment method used to purchase the item.

Right not to accept an order

Mango may cancel or refuse to accept any confirmed order on the following grounds:

1. In the event of a technical and/or typing error in the prices or other details of products contained on the webpage when the order was placed.

2. Due to a lack of availability, as described in point 3.4.

3. When the security systems indicate that the order may be fraudulent.

4. When there are reasons to indicate that the user is a minor.

5. If Mango was unable to deliver the order to the address provided.

Mango will fully reimburse any sums that have been paid.

Payment and currency

The prices on this Webpage are quoted in NZD.

Mango allows users the option to select the destination country before placing their order, so that they can see the prices with the corresponding taxes included. If the customer subsequently modifies the delivery address and the destination country, the prices displayed in the final summary of the order may vary.

Taxes

All prices of products listed on this Web Page/Application include VAT at the rate in force.

Payment methods

Mango only accepts payment by credit or debit card (Visa and MasterCard) or via PayPal.

Payment by credit or debit card

Mango accepts payments for purchases made via its Website with the following credit or debit cards: Visa and MasterCard.

For payments by credit or debit card, the charge will be made online, in other words, in real time, through the payment gateway of the corresponding financial entity, once it has been confirmed that the data sent by the user is correct.

Payment via PayPal

Mango will process the payment via the Paypal system.

Paypal express payment

Customers can link their Paypal account to their Mango account. This way, they will not have to enter their details every time they make a purchase via this system.

Payment security

In order to offer maximum security in the payment system, Mango uses the secure payment systems of the leading financial entities in e-commerce. Therefore, all confidential data is transferred directly and in an encrypted format (SSL) to the corresponding financial entity. For payment by Visa and MasterCard, Mango only accepts SET transactions (Secure Electronic Transactions) using the 3D Secure international protocol, which can be identified by the Verified by Visa and MasterCard SecureCode logos. The basic aim of the Secure Electronic Transactions initiative is to guarantee the security of Internet transactions. When you make payment through the secure payment gateway, the system will

automatically check whether the credit card has been activated for Secure Electronic Transactions. Next, it will connect with the issuing bank of the card, which will request

authorization for the operation via a personal authentication code. The operation will only proceed if the issuing bank of the card confirms the authentication code. In all other cases, the transaction will be rejected. We also have the GeoTrust SSL safety certificate for online transactions.

As a complementary measure to the ‘Secure payment’ system, and in order to collaborate in the prevention of Internet fraud, Mango reserves the right to check the personal details provided by customers and to take the appropriate steps (including the cancellation of the order) in order to ensure that goods are dispatched in accordance with the data that is stated on the order.

Purchase limit

Mango does not permit the purchase of Mango products for subsequent resale. Consequently, it is not possible to make purchases for an amount that exceeds 3.600 NZD, or for more than 40 items. Customers who wish to make purchases in excess of said amount or quantity for purposes other than resale should contact Customer Services, where they will be informed of the various options for making the desired purchase.

Delivery of items purchased at Mango.com will be carried out via an international courier company and delivered in approximately 4 to 7 working days. Delivery is charged at 29,95 NZD.

In order to avoid any delivery problems (incorrect addresses, nobody at home, etc.), you must complete the applicable form correctly and it is advisable to leave a contact telephone number in the corresponding field.

Orders can be tracked via the Mango.com Webpage, indicating the location of the goods at each moment until final reception.

The delivery cost is calculated according to the delivery method chosen and the items purchased. The exact transport cost will be calculated every time an item is added to the

shopping basket, and will be displayed on the order summary page that appears before the customer confirms the order by pressing the ‘Confirm Payment’ button, and before the credit card or debit card details are entered.

Orders cannot be delivered to military bases or PO boxes.

The delivery charges may be altered at any time without prior notice. Said change shall become effective from the moment the modification appears in the help pages and in the contract published on this Webpage. In all cases, the delivery charges that appear at the moment the order is placed shall apply.

Returns conditions

If customers are not satisfied with the item they have received, Mango will allow them to request a refund within a 30 day period, counting from the date of reception, provided that the item has not been used or damaged. Consequently, Mango cannot accept returns of used or damaged items (except in the case of flaws). For reasons of hygiene, underwear and swimwear items are fitted with a safety seal to prevent them being tried on or worn. If you wish to return this type of item, the label and the safety seal must remain intact.

Face masks cannot be returned for health and safety reasons.

For reasons of hygiene, earrings cannot be returned.

It is not possible to exchange for another size. In this case, you have to return the item and buy it again in the size you want.

Returns with home collection service

Returns of items purchased on this Website may be carried out through the free home collection service Mango offers its customers. This service costs 29,95 NZD.

Customers wishing to return a garment using the home collection service should request this online in Returns, in the My account section. If they are not registered, they should go to My purchases section. Once the request has been confirmed, the courier will contact the customer to arrange a collection date and time.

As it is a non-EU country, Mango will send the customer a returns invoice via e-mail which should be printed and handed to the courier.

Refunds

Once the items are received, Mango will ensure they are in good condition and will refund the purchase amount via the same payment method used in the purchase.

The refund period may vary between 3 and 12 working days from reception of the return at the Mango warehouses. Once the condition of the returned items has been inspected, the customer will be notified by e-mail.

The returned items will always be refunded via the same payment method used to purchase them.

In cases where Mango has erroneously sent an item different to the one ordered or the quality of the item sent is not acceptable, Mango, once it has checked the error or defect, will refund the price of the returned item and the postage expenses. Whenever an erroneous or defective item is returned by ordinary post, Mango will refund the corresponding postage expenses provided the customer encloses a receipt of the return expenses in the parcel. Please note that the postage expenses will be reimbursed after the items are reimbursed.

Mango shall not owe any liability to the customer when the product contained in the parcel returned by the customer is incorrect. Notwithstanding the above, in cases where the customer erroneously sends a product different to the one stated in the order and it is possible to process the collection of the item, the customer must organise its return and cover the corresponding costs of said collection.

The details provided by customers during the registration process shall be used by Mango solely for the purpose of processing the orders and simplifying the browsing and purchasing process on the Webpage. In addition, whenever expressly agreed by the customer, Mango will provide information on its new collections, lookbooks and exclusive offers by e-mail.

Mango guarantees that any details provided by customers will not be shared with third party individuals or companies outside the MANGO Group.

Your personal details will be treated in accordance with Organic Law 3/2018, of 5 December, on the Protection of Personal Data and guarantee of digital rights (LOPDGDD) . For more information, please consult our Privacy Policy.

Customers may exercise their rights of access, rectification, cancellation and opposition regarding the data provided at any moment in My details in the My Account section of our website, by e-mail or by post to the following address:

MANGO

Dpto. de Atención al Cliente Calle Mercaders 9-11

Pol. Ind. Riera de Caldes

C.P. 08184 Palau-solità i Plegamans Barcelona (Spain)

To customers who make purchases as consumers, Mango offers warranties on the products marketed through the Website/Application for any non-conformities regarding the same that become apparent within a period of three (3) years from delivery of the product.

In the absence of proof to the contrary, it shall be presumed that any non-conformities that become apparent within two (2) years of delivery of the product already existed when the product was delivered.

Consequently, if any of the products do not conform to the contract, the customer should notify Mango by any of the communication methods set out below.

10% OFF YOUR FIRST ORDER

Code valid for 30 days from subscription. One-time use only. Not valid with any other offer, discount or promotion. Not applicable to those articles labelled with a star (*), a circle

(O) or a hashtag (#). Exclusive only for new subscribers and online purchases.

This promotion is only available to subscribers who have not completed the registration form on our website during the last two years.

For any queries or suggestions, you may contact Mango by e-mail or by post at the following address:

MANGO

Dpto. de Atención al Cliente Calle Mercaders 9-11

Pol. Ind. Riera de Caldes

C.P. 08184 Palau-solità i Plegamans Barcelona (Spain)

The Customer Services telephone number is: +34 93 860 24 24. The office hours are Monday to Friday from 9am to 9pm Spanish local time (international call).

Opening Hours

Mango.com is open for business 24 hours a day, 7 days a week, 365 days a year.

We remind you that you should not provide your card details via e-mail, fax or social networks. For more information, click here.