You have 30 days from the dispatch date of your order to make exchanges and returns. Items in the CAPSULE collection can be exchanged or returned within 14 days of the delivery date.
- The deadline may be extended during special promotions (Black Friday).
- Items must be returned with labels and in their original condition.
- Some items have special return conditions.
- If there are indications of misuse or fraud, we may refuse the refund and temporarily suspend the account.
Consult the available options below and follow the instructions.