How and when will I receive my refund?

Refunds are made using the same payment method used to purchase. Timings vary depending on the type of return you have chosen:

  • Home collection: Your parcel may take up to 6 working days to arrive at our warehouse. Once there, after checking the items, we will process the refund within 48 hours (working days).

We will notify you by e-mail as soon as the refund has been issued. You will then receive the amount in your account within 3 to 12 working days, depending on your bank.

Need more help?

Contact our chatbot 24/7. If you don't find the answer to your query, you can receive personalised help from one of our agents, Monday, 6 p.m. to 2 a.m., Tuesday to Friday, 6 a.m. to 10 a.m. and 6 p.m. to 2 a.m. (AEDT)

If you prefer, we also offer these other means of .