Terms and conditions

MANGO STYLE CLUB LOYALTY PROGRAMME

The following General Terms and Conditions (hereinafter, the 'T&Cs') define the characteristics and operating conditions of the loyalty programme known as 'Mango Style Club' (hereinafter, interchangeably, the 'Programme', 'Mango Style Club' or 'the Club') aimed at customers and potential customers of the 'MANGO' brand (hereinafter, the 'Participant' or the 'Participants') and owned by the company MANGO MNG, SA, with registered office at Palau-solità i Plegamans (Barcelona) 08184, Riera de Caldes Industrial Estate, Via Augusta 10, and Tax Identification Number A-59088948, an entity that forms part of the MANGO business group, made up of several companies domiciled in national and international territory (hereinafter, 'MANGO').

By joining the Programme, the Participant acknowledges and expressly accepts these T&Cs in full. In light of the above, we strongly recommend that all Participants carefully read these Terms and Conditions.

1. WHO CAN PARTICIPATE IN THE PROGRAMME?

Any individual who, at the time of joining the Programme, meets the following requirements may join Mango Style Club:

• Reaching the age of adulthood; and
• Residence in Spain, France, Andorra, Belgium, the Netherlands, and Luxembourg, with the official currency being the EURO (€) (hereinafter, the 'Territory').

Likewise, those individuals who, prior to the launch of the Mango Style Club Programme, are registered as users of the previous Mango Likes You Programme, will automatically benefit from the advantages offered by this programme without needing to formalize any membership. Notwithstanding the foregoing, these users may, at any time, unsubscribe from the Programme, as detailed in section 13 below.

2. HOW TO JOIN THE PROGRAMME?

Joining the Programme can be done through the following means:

(a) In person, through physical establishments operating under the names 'MANGO', 'MANGO MAN', 'MANGO KIDS', 'MANGO TEEN' and 'MANGO HOME' (corporate or franchised) located in the Territory, expressly excluding outlet stores, airports and other points of sale with a sales management system other than MANGO (hereinafter, 'Physical Establishments'). The Participant must give MANGO any personal data that may be required and, consequently, consent to its processing.

(b) Online, through the website www.mango.com(hereinafter, the 'Website') or the MANGO application (hereinafter, the 'App'), expressly excluding the website www.mangooutlet.com. The Participant must give MANGO any personal data that may be required and, consequently, consent to its processing.

It is expressly stated that it is not mandatory for the Participant to accept the sending of communications from MANGO for advertising and/or promotional purposes. In this sense, if they join the programme, they will receive transactional communications about the loyalty programme as part of their subscription.

Joining the Programme will be completely free for the Participant.

Each account is registered to a single Participant; therefore a single account cannot be shared among several people.

3. WHAT DOES THE PROGRAMME CONSIST OF?

Mango Style Club consists of the accumulation of points (hereinafter, 'points') as detailed in section 4.

MANGO reserves the right to verify the identity of any Participant in any circumstance related to the Programme (for example, purchases, exchanges or returns, accumulation, application of associated benefits, etc.). This identification can be carried out in:

• Physical Stores: Participants may be asked to identify themselves using personal data (e.g., email address, mobile phone number and/or first and last name) or their Mango Style Club ID (barcode), which they can display on their mobile device (in the 'My Account' section of the Website or App).
• Website or App: Participants must log in to the 'My Account' section using their username and password.

4. POINTS SYSTEM

4.1 DEFINITION AND FUNCTIONALITY

Points are the basis of the Programme's Tiers/Levels system. That is, the number of points a Participant has determines their Tier/Level in the Programme, and therefore the benefits they are entitled to, as explained in section 5 below.

Under no circumstances will points be redeemable for cash or their value in kind.

Points may be accumulated through purchases or other actions defined in sections 4.2 and 4.3 below.

4.2 ACCUMULATION OF POINTS THROUGH PURCHASES

Once the Participant has identified themselves, they may accumulate any points generated after purchasing MANGO products in Physical Stores, on the Website and/or in the App.

'MANGO products' shall be understood to mean those garments, accessories and/or complements that belong to business lines operated by MANGO (hereinafter, the 'Products'). Therefore, products from brands other than MANGO are excluded.

For each identified Product purchase made by the Participant, they may accumulate points according to the following formula:

1 Euro spent from the RRP (including taxes) = 10 points

A 'purchase of identified Products' will be understood as any transaction made in Physical Stores, on the Web, or in the App where MANGO can duly identify the Participant.

These points will remain pending consolidation from the moment of purchase until 30 days later, respecting the return period.

The Participant will receive, 30 days from the purchase date, the points corresponding to the portion of the purchase that has not been returned.

Accumulated points will expire one (1) year from the date of consolidation and, after this period has elapsed without the Participant having used them, they will be automatically deactivated.

4.3 ACCUMULATION OF POINTS THROUGH ACTIONS

Once the Participant has identified themselves, they can accumulate points through certain actions they perform, other than the purchase of Products, which are detailed below:

The following are the conditions established for each of the actions detailed above:

4.3.1. Product Recycling: Participants who carry out a recycling action in physical stores with available containers must identify themselves and inform MANGO staff. 100 points will be accumulated for each recycling action, regardless of the number of products to be recycled.

Points can only be accumulated for recycling garments once per calendar month.

4.3.2. Returns in physical stores: An identified purchase of Products made through the Website, App, or in Physical Stores, if its return is made in a Physical Store, will be additionally rewarded with 50 points.

Points can only be accumulated for purchase returns 10 times per calendar month.

4.3.3. Online Purchase Collection at Physical Stores: A purchase of identified Products made through the Website or App with the 'store collection' detail will be additionally rewarded with 50 points.

Points can only be accumulated for purchase collections 10 times per calendar month.

Mango may issue points for other temporarily available actions different from those listed in section 4.3.

The accumulation of points for the actions described in section 4.3 will expire after one (1) year from the date of accumulation and, after this period without the Participant having used them, they will be automatically deactivated.

5. TIERS AND BENEFITS

5.1. WHAT ARE TIERS/LEVELS AND HOW ARE THEY CLASSIFIED?

Participants who are part of the Club will be classified into a Tier or level system according to their points accumulated over the past year.

A 'Tier' refers to the level to which the Participant belongs in a classification that, in Mango Style Club, consists of three levels, with the following point range for each:

• Tier 1 or Style Insider: Participants with fewer than 1700 points accumulated in the past year
• Tier 2 or Style Curator: Participants with more than 1700 points accumulated in the past year points, and less than 5000 points
• Tier 3 or Style Icon: Participants with a number of points accumulated in the last year greater than or equal to 5000 points

At each level, the Participant may benefit from the advantages described in section 5.5

5.2. ASSIGNMENT, INCREASE AND DECREASE OF TIER/LEVEL

The calculation of accumulated annual points that determines the level assigned to each Participant will be done daily.

This same calculation will determine if a Participant's accumulated and consolidated points correspond to those of a higher Tier/Level than the one they had the previous day, which will mean a level increase.

A Participant can increase as many Tiers/Levels at once as the programme conditions allow. It is not necessary to have belonged to a Tier/Level for a specific period of time to access the next one.

The Participant will only drop a Tier/Level if, after 365 days since the Tier/Level change, the total accumulated points do not correspond to those required to remain in the current Tier/Level.

5.3 ADVANTAGES

The advantages assigned to each Tier/Level are those marked with an X for each Tier/Level:

*Additional benefits may be added over time as the programme develops and as modifications are made to the different tiers.

Once a Participant reaches a specific Tier/Level, they will be granted the benefits corresponding to that Tier/Level, as well as the accumulated benefits from the lower Tiers/Levels. Consequently, the advantages associated with each Tier/Level are cumulative.

The term discount refers to a discount promise that will be fulfilled through the issuance of coupons or gift certificates. These instruments will only constitute an effective discount when redeemed for the purchase of goods in a subsequent transaction. Such discounts will not be included in the taxable base of the corresponding tax for the purchase to which they are applied. Any reference to expressions such as 'discount coupon', 'coupon', or 'gift certificate' shall be understood to refer to the concept of 'discount' as defined herein.

5.3.1 Birthday Surprise

Every Participant who has provided their date of birth and is part of the Mango Style Club programme, regardless of their Tier/Level, will receive a discount on their birthday. This discount will be granted through the issuance of a discount coupon, which will be issued fifteen (15) days prior to the registered date of birth, and will be valid for thirty (30) days from the date of receipt. The coupon amount will vary depending on the Participant's Tier/Level:

• Tier 1 or Style Insider: discount of five euros (€5)
• Tier 2 or Style Curator: discount of ten euros (€10)
• Tier 3 or Style Icon: discount of ten euros (€10)

5.3.2 Private Sales

The Participant will have a promotional code that can be used on the Website, in the App, and in Physical Stores. This code will be applicable in specific campaigns, in which a fixed discount will be offered, determined by country. The discount percentage may vary depending on the campaign and the country.

5.3.3 Draws

MANGO will hold draws to reward participants who are part of the new Club. To participate, interested parties must register in their Mango Style Club Space.

MANGO will make the official rules of the draws available to Participants so that they are duly informed of the terms and conditions applicable to each draw.

The winner will be announced in accordance with the established rules, and will be communicated via email by the Loyalty team.

5.3.4 Discounts for Tier/Level Upgrades

When a Participant upgrades to a higher Tier or maintains the same Level after a period of three hundred and sixty-five (365) days since their last increase, they will receive a discount coupon. The coupon amount will vary depending on the Tier or Level the Participant is at that time. The assigned amounts will be as follows:

• Increase from Tier 1 to Tier 2: discount of five euros (€5)
• Increase from Tier 1 to Tier 3: discount of ten euros (€10)
• Increase from Tier 2 to Tier 3: discount of ten euros (€10)
• Maintaining Tier 2: discount of five euros (€5)
• Maintaining Tier 3: discount of ten euros (€10)

The maximum time to apply the discount, both for level increases and maintenance, will be thirty (30) days from the date of issue.

5.3.5 Collection Previews

Participants belonging to Tier 2 or Tier 3 will have exclusive access on the Website and App to the new collection that will go on sale the following day, 24 hours before other Participants.

5.3.6 Partner Brands

Participants belonging to Tier 2 or Tier 3 will have access to exclusive discounts on a selection of brands found within the App or Website in their Mango Style Club Space.

Any issues or complaints related to the use of the discount or the brand's terms and conditions must be handled directly with the corresponding brand.

5.3.7 Exclusive Attention

Participants belonging to Tier 3 will have a personalized and exclusive experience when they contact MANGO remotely.

5.3.8 Exclusive products

Tier 3 participants will have direct access to exclusive products. The products will not always be the same and may vary depending on the season or business decisions.

6. DISCOUNTS

6.1 ISSUANCE CASES

In accordance with the provisions of section 5 above, as a member of Mango Style Club, discounts in the form of coupons will be issued to Participants in the following situations:

• For Tier/Level Upgrade or Maintenance
• Birthday Surprise
• For other actions occasionally determined by Mango

The customer may use the discounts on their purchases after previously activating the discount coupon in their Mango Style Club Space from the App or the Website.

It should be clarified that discount coupons granted to customers do not constitute a method of payment, but rather a promise of a discount on a future purchase.

6.2 TERMS OF USE

The Participant will receive, via email and/or notifications in the App, information regarding the availability of their discount coupon. However, the Participant may not use it without having previously activated the coupon.

The coupon will be available for activation within the Mango Style Club Area on the Website and in the App. Once successfully activated, if the Participant makes an online purchase, the discount will be automatically applied at the end of the purchase process. In the event of a purchase made in a physical store, store staff will apply the discount, provided the Participant has previously activated it in their Mango Style Club account.

Discounts will be applied to the Product RRP (including taxes).

The following limitations apply to discount coupons:

• The Participant may have more than one discount coupon pending activation in their Mango Style Club account. However, you can only activate and use one coupon at a time.
• The coupon must be activated before it can be used.
• Only one coupon can be used per purchase.
• It is mandatory to use the full amount of the coupon in the purchase.
• The value of the coupon cannot represent a discount greater than fifty percent (50%) of the total purchase amount. If the discount exceeds fifty percent (50%) of the total purchase amount, the coupon cannot be applied to that purchase.
• In the case of returns, the amount corresponding to the discount used will not be refunded.
• If you wish to use the discount coupon in a country with a Mango Style Club programme other than your country of residence, you must have previously activated the coupon in your country of residence. Otherwise, you will not be able to use it in a different country.

7. GENERAL OPERATING RULES

Without prejudice to the provisions of the preceding sections, the general rules governing the accumulation of points are set out below:

• Both the accumulation of points and the issuance of discount coupons will be done in whole numbers (i.e., rounded amounts, without decimals).
• Shipping costs and product alteration costs will not result in the accumulation of points.
• Points accumulated through the purchase of products will be calculated on the final amount of the purchase receipt after deducting any applicable discount coupons (or other discounts, sales, or promotions that may be in effect at that time).
• Participants may not accumulate points at Mango Outlet, stores located in airports, or department store corners.
• The use of coupons can be combined with any payment method.
• It will be possible to accumulate points during sales or promotional periods.
• The following are expressly excluded from the Programme: (i) Product purchases made via MANGO's Customer Service telephone line and (ii) Product purchases made in Physical Stores through the Website or App by MANGO staff at the request of customers.
• The purchase of a Gift Card will not result in the accumulation of points. Only the recipient of the Gift Card, and therefore the person who uses it, will accumulate points. Participants with active discounts can redeem them on Product purchases paid for with a Gift Card.
• MANGO does not guarantee the availability and continuous operation of the Programme when there are technical issues (e.g., errors in the operation of systems, servers, computer equipment, internet) or force majeure and, therefore, will not assume any liability for any damages that may arise due to the lack of continuity in the Programme's operations. However, and to the extent possible, MANGO will do its utmost to notify the Participant of such incidents. The purchase of other brands through Mango will not result in the accumulation of points. In the case of a mixed purchase, only the points corresponding to Mango products will be applied.

8. PRODUCT RETURN AND/OR EXCHANGE PROCESSES

In the event of a return and/or exchange of Products that were acquired through the accumulation of points or the use of discount coupons, MANGO will proceed to adjust them as follows:

• Points accumulated with the purchase of the Product being returned and/or exchanged will not be credited until after the return period, which is thirty (30) days from the date of purchase.
• If the Participant used a coupon when purchasing the Product being returned and/or exchanged, it will not be refunded.
• To apply a discount coupon to a product exchange, you will need to go to a physical store, where the price will be honoured with the previously applied discount.
• In the event of order cancellation, the discount coupon used will not be refunded or reactivated.

Exceptions:

* Partial or total stock shortages: In these cases, the discount coupon used will be automatically reactivated, allowing the customer to use it in a new order by activating it accordingly.

9. INTERNATIONALISATION OF THE PROGRAMME

Participants who, as members of Mango Style Club, accumulate points in countries other than their country of residence, may benefit from the Programme's advantages provided both countries are within the Territory.

Furthermore, any Participant enrolled in the Mango Likes You programme who makes a purchase within the Territory will accumulate likes according to the conditions applicable in their country of residence. However, said Participant will not be able to benefit from the advantages offered by the Mango Style Club programme.

10. EFFECTIVE DATE AND DURATION

The Programme becomes effective on 5 May 2026, and will have an indefinite duration. Notwithstanding the foregoing, MANGO reserves the right to cancel or modify the Programme's Terms and Conditions at any time. In this case, MANGO will inform Participants in advance through the communication channels it may establish for this purpose (email, website, etc.). The modification or cancellation of the Programme's Terms and Conditions will not entitle the Participant to any compensation or indemnity.

11. TRANSITION FROM MANGO LIKES YOU TO MANGO STYLE CLUB

At the time of the transition from Mango Likes You to Mango Style Club, the corresponding Tier/Level for each Participant will be calculated based on the total amount of purchases made in the three hundred and sixty-five (365) days prior to the effective date of the new Mango Style Club programme. For every EURO (€) spent, the customer will receive 10 points.

Those who, prior to the launch of the Mango Style Club Programme, are registered as users of the previous Mango Likes You programme, and who will pertain to the Style Curator (level 2) and Style Icon (level 3) levels of the new Mango Style Club programme, will receive a welcome discount of five euros (€5) and ten euros (€10), respectively. This discount will be valid for a period of thirty (30) days from the date of receipt.

12. CANCELLATION FROM THE PROGRAMME

MANGO Style Club is designed as a service included with registration as a MANGO user. Therefore, those Participants who wish to cancel their subscription to the Programme will automatically have their MANGO user account deactivated.

In this regard, the Participant may cancel their subscription to the Programme and, consequently, process their deactivation as a user, through the following means:

• Email addressed to personaldata@mango.com.
• Website www.mango.com, in the My Data section, accessible from the 'My Account' section once the Participant logs in with their username and password.

As soon as the Participant cancels their membership, they will lose any points and benefits they may have accumulated without the possibility of recovery at a later time.

If the Participant exercises their right to have their personal data relating to their email address or mobile phone number deleted, their MANGO Style Club subscription will be automatically cancelled and, consequently, any accumulated points will be lost, as well as any previous benefits obtained through point accumulation.

Likewise, if the Participant exercises their right to rectification of their personal data, such that their country of residence is outside the Territory, their MANGO Style Club subscription must be cancelled and a new subscription must be created as a member of the Club operating in the destination country; consequently, any points accumulated will be lost, as well as any previous benefits obtained through point accumulation.

13. INFORMATION REGARDING CONTACT CHANNELS

Users may receive transactional communications via email, through the Mango app's inbox, and via push notifications from the same app. These communications will inform participants about point accumulation, discount coupon issuance, and other actions related to their participation in the Mango Style Club, in order to keep them properly informed about their account status, and optimize their experience as a Club member.

Communications related to the Club will not be considered commercial communications. The legal basis for this processing is the execution of the contract, understood to be the acceptance of the Terms and Conditions upon registering as a MANGO user.

14. PROCESSING OF PERSONAL DATA

For further information regarding the processing of personal data, the Participant may consult the Privacy Policy.

15. APPLICABLE LAW AND JURISDICTION

These Terms and Conditions shall be governed by Spanish law or, where applicable, by the local laws applicable to each Participant in the Territory.

For the resolution of any disputes that may arise from the interpretation and/or execution of these Terms and Conditions, and unless otherwise required by applicable local law, MANGO and the Participant submit, expressly waiving any other jurisdiction that may apply, to the jurisdiction of the courts of Barcelona (Spain).

16. FRAUD

MANGO reserves the right to take any action it deems appropriate if it detects fraudulent or suspicious behaviour on the part of Participants who are not making proper use of the benefits offered by the Programme.