- Any items returned must be in the same condition in which you received them.
- Some items cannot be exchanged or returned for reasons of hygiene: masks, gels, toiletries, lingerie, underwear and earrings.
- Items that you have personalised or altered cannot be exchanged or returned because they are made exclusively for you and cannot be offered for sale again.
- Fragrances, candles and other cosmetics must be returned in the original sealed packaging.
- Gift cards are also non-exchangeable and non-returnable.
Items purchased as a set must be returned together. Individual items cannot be returned separately.
- Items that vary in price according to size (towels, sheets, duvet covers, etc.) cannot be exchanged, only returned.
What are the return conditions?
More about Returns, exchanges and refunds
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