New | Free return at PostNord (no label needed)

Now, you no longer need a return label.

Complete the online return request and you will receive an email with a code that you must present at the delivery point. Then, simply take the package with the items to your nearest PostNord delivery point. It's very simple!

If you received a return label with your order, you can still use it to make your return.

This service is only available for one return per purchase.

Next, prepare your package:

  • Use the original package or any other as long as it protects the items.
  • Include in the package the return form you received and indicate the reason for return or the new size next to each item.

Remember that you have 10 working days, from the request for the return, to go to an PostNord delivery point.

Need more help?

Contact our chatbot 24/7. If you don't find the answer to your query, you can receive personalised help from one of our agents, Monday to Friday, 9 a.m. to 8:30 p.m. (Spanish local time).

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