Any items returned must be in the same condition in which you received them.
- Some items cannot be exchanged or returned for reasons of hygiene: masks, gels, toiletries, lingerie, underwear and earrings.
- Items that you have personalised or altered cannot be exchanged or returned because they are made exclusively for you and cannot be offered for sale again.
- Fragrances, candles and other cosmetics must be returned in the original sealed packaging.
- Gift cards are also non-exchangeable and non-returnable.
When we receive your package, we will inspect the condition of the items before proceeding to exchange the size or reimburse the returned items. Bear in mind that in the case of postal returns, Mango will not accept carriage due or payment on delivery and will not pay the delivery or return charges.
- 1) The buyer is entitled to assert his right arising from a defect which occurs in consumer goods within twenty four months from the takeover. (2) If the period for which a thing may be used is specified on the sold thing, its packaging, the instruction manual attached to the thing or in advertising in accordance with other legal regulations, the provisions on quality guarantee apply.
- The provision of Section 2165 does not apply: a) to a defect of a thing sold for a lower price for which the lower price was stipulated, b) to the wear and tear of a thing caused by its normal use, c) to a defect of a used thing corresponding to the extent of use of the thing or its wear and tear upon takeover by the buyer, or d) if it follows from the nature of the thing.
- (1) If a thing lacks the properties specified in Section 2161, the buyer may also require the supply of a new thing without defects, unless it is disproportionate to the nature of the defect, but where the defect only concerns a component part of the thing, the buyer may only request a replacement of that component part; if it is impossible, he may withdraw from the contract. If, however, it is disproportionate to the nature of the defect, in particular where the defect can be removed without undue delay, the buyer has the right to have the defect removed gratuitously. (2) Even where a defect is removable, the buyer is entitled to have a new thing supplied or a component part replaced if he cannot use the thing properly due to the repeated occurrence of the defect after a repair or due to a larger number of defects. In this case, the buyer shall also have the right to withdraw from the contract. (3) If a buyer fails to withdraw from the contract or assert his right to have a new defect-free thing supplied, its component part replaced or the thing repaired, he may require a reasonable price reduction. A buyer also has the right to a reasonable price reduction where the seller cannot supply to him a new defect-free thing, replace a component part of the thing or repair it, as well as where the seller fails to provide for a remedy within a reasonable time or where such a remedy would cause substantial difficulties to the consumer.
- The rights arising from defects are asserted against the seller from which the thing was purchased. However, if the confirmation under Section 2166 designates another person to carry out repairs who is located at the place of the seller or another place closer to the buyer, the buyer shall assert his right of repair against the person designated to carry out repairs. The person so designated to carry out repairs shall do so within a time limit agreed between the seller and the buyer upon the purchase of the thing.
- (2) In case there is a defect within six months from takeover, the thing is presumed to have already been defective upon takeover.
- If a defect can be removed, an acquirer may demand either a repair or supplementing what is missing, or a reasonable price reduction. If a defect cannot be removed and prevents the proper use of the subject, the acquirer may either withdraw from the contract or demand a reasonable price reduction.
- A person having the right under Section 1923 is also entitled to reimbursement of the costs reasonably incurred in asserting this right. However, if he fails to assert the right to compensation within one month after the time limit for claiming the defect has expired, a court shall not grant that right if the transferor invokes late assertion of the right to compensation.
- Items purchased as a set must be returned together. Individual items cannot be returned separately.
- Items that vary in price according to size (towels, sheets, duvet covers, etc.) cannot be exchanged, only returned.
- Items containing flammable substances (such as perfumes, body mist, etc.) can only be returned with the hazardous goods label and in the original packaging.
- Fragrances and cosmetics can only be returned if they are still sealed and in their original packaging.