If you would prefer another size, you can request this when making your return. To do so, state on the delivery note the item you wish to exchange and the new size.

If this size is not available, we will refund you the amount for said garment.

If you wish to exchange your item for another model or colour, you must return the item and place a new order.

When making exchanges and returns, please bear in mind that:

• Any items returned must be in the same condition in which you received them. Items must be unworn, unwashed, in the original selling condition, with tags attached and with the original packaging.
• Face masks, protective screens and hand sanitizers cannot be exchanged or returned for health and safety reasons.
• For reasons of hygiene, panties, thongs and culottes are fitted with a safety seal to prevent them being tried on or worn. If you wish to return this type of item, the label and the safety seal must be conserved.
• When we receive your package, we will inspect the condition of the items before proceeding to exchange the size or reimburse the returned items. Bear in mind that in the case of returns by mail, MANGO will not accept cash on delivey and will not pay the delivery or return charges.

Refunds will be processed within 3 and 12 business days from reception of your return at our warehouses. Once we have inspected the condition of the returned items, we will notify you by e-mail. The refund will be made using the same payment method used to purchase the item.

If you have received a defective item or the wrong item and decide to return it by mail, remember to enclose the receipt of the postage expenses to return the package to our offices. Once we have inspected the condition of the items, we will reimburse the cost of the returned items and the proportional part of the original delivery costs.

The postage expenses will be reimbursed after the items are reimbursed.

In these cases, returns or exchanges must be returned via Standard, Ground or Regular shipping method. Please remember to include the receipt for the delivery costs of the refund.

Note that Mango will not reimburse the proportional part of the delivery costs incurred when returning the merchandise via Express, Overnight or 2 Day Shipping.

Customers have the right to request a one-time price adjustment of the difference between the price paid and the current selling price within 14 days from the date of purchase. If your purchase is eligible for a price adjustment, we will process your refund in the form of the original payment.

This policy is only valid for the first mark down. Please note that promotional sale prices are not permanent price changes and are excluded from this guarantee.

MANGO will accept exchanges and returns of unworn and unwashed garments within 30 days of the date of purchase (14 days during the sales period), on presentation of the original till receipt at any store where the corresponding collection is available within the country of purchase.

Price tags must be attached to the article.

Face masks and hand sanitizers cannot be exchanged or returned for health and safety reasons.

For reasons of hygiene, exchanges and returns of lingerie, underwear, swimwear items and earrings will not be accepted.
Gift receipt only allows exchanges.

Items purchased with a Gift Voucher can only be exchanged, not refunded.

Exchanges and refunds will be made via the same payment method used for the purchase. If the purchase was paid for by credit or debit card, the till receipt as well as the credit card charge slip must be presented.

A one-time price adjustment in form of a store credit will be offered within 14 days on presentation of the original sales receipt.

MANGO will not accept exchanges or returns by mail.

This limited warranty is offered in addition to other rights you may have, which vary from state to state.

This policy may not apply to MANGO stores located in airports or department stores.

Gift Vouchers available.