Terms and conditions

Mango offers you an online purchasing service which allows you to purchase a selection of the items available at our stores from your computer. You can also benefit from promotions, gifts and exclusive offers.

Below, we invite you to review the general conditions of sale which regulate the purchase of Mango products via this Website. Therefore, use of this Webpage implies your acceptance of these general conditions of sale. However, if you have any queries regarding the same, please contact our Customer Services department.

The following conditions regulate the sale of products featured on this Webpage by the company:

PUNTO FA, S.L. (hereinafter, “Mango”)

Calle Mercaders 9-11
Pol. Ind. Riera de Caldes
C.P. 08184 Palau-solità i Plegamans
Barcelona (Spain)

Registered at Mercantile Register of Barcelona under Volume 11195, Folio 156, Sheet 167948 and with VAT Number RO 29504383.

Availability of the service

Please make sure that you are over 18 before placing an order on the Site/Application. By placing an order, you confirm to us that you are over 18 years of age.

The products offered are distributed in the following member states of the European Union: Austria, Belgium, Bulgaria, Croatia, Cyprus (southern area), Czech Republic, Denmark, Estonia, Finland, France (metropolitan area), Germany, Greece, Hungary, Ireland, Italy (except San Marino, Livigno, Campione, Vatican City and Italian waters of Lake Lugano), Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain (including the Canary Islands, Ceuta and Melilla), Sweden and the United Kingdom.Our products are also distributed in the following countries:Albania, Andorra, Aruba, Australia, Bahrain, Bosnia-Herzegovina, Canada, Channel Islands, China, Colombia, Costa Rica, Curaçao, Egypt, French Guyana, Guadeloupe, Guatemala, Hong Kong, India, Indonesia, Iceland, Jordan, Kazakhstan, Kuwait, Lebanon, Liechtenstein, Macao, Malaysia, Maldives, Martinique, Mexico, Monaco, Nicaragua, Norway, Qatar, Oman, Panama, Philippines, Russia, Salvador, Saudi Arabia, Serbia, Singapore, South Africa, South Korea, Switzerland, Turkey, United Arab Emirates, United States, Uzbekistan.

Individuals resident outside these countries may only benefit from the online purchasing service of thisSite/Application if the delivery address of the order is located in one of the above countries or territories.

Product Information

The items offered on the Website/Application are a selection of products from the women's, men's and kids home collection, which meet all the quality and guarantee requirements of the products offered for sale, where applicable, in Mango's physical stores.

Each Product features the following details:

Name of the articlePhoto of the articleDescription of the articleAvailable sizes and colours*CompositionWash and care instructionsPrice (in the corresponding currency)

*Mango has made every effort to display the colours of the items as realistically as possible. However, the colour of the garments that appear on the screen may be subject to changes depending on the quality of your computer monitor. Therefore, Mango cannot guarantee that the colours that appear on your monitor are a true representation of the actual colours.

Special offers, promotions or discounts will be valid until the indicated date or while stocks last. Separate terms and conditions for each offer, promotion or discount may apply.

Similarly, Mango makes every effort to ensure that the information contained on itsSite/Application is complete, accurate and correct. In the event of any error, Mango will proceed to correct itas soon as possible.

Purchase procedure

Purchases may be paid for using a credit or debit card (Visa, Visa Electron, MasterCard, Solo, Maestro and American Express), or via PayPal. Payment method other than the ones specified in the present conditions of sale will not be accepted. For payments by credit or debit card, the charge will be made online, in other words, in real time, through the payment gateway of the corresponding financial entity, once it has been confirmed that the data sent by the user is correct.

After placing an order, you will receive an acknowledgment from us that we are preparingyour order and giving you an order reference number. If you do not receive this e-mail, this could be due to a temporary communications problem in the network or an error in the e-mail address entered. In both cases, Mango advises the user to contact Customer Services.

Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy the Product(s) ordered. All orders are subject to acceptance by us. We are not obliged to accept your order and may, at our discretion, decline to accept any order. You do, however, acknowledge that by clicking on the "Confirm payment" button, you enter into an obligation to pay for the Product(s). Where we accept your order, we will confirm such acceptance by sending you a confirmation that your order has been dispatched or, if you opt (where available) to collect, when it will be ready for collection (Confirmation). The contract between you and us in relation to the Product(s) ordered (Contract) will only be formed when we send you the Confirmation.

The Contract will relate only to the Product(s) which have been confirmed in the Confirmation. We will not be obliged to supply any other Product(s) which may have been part of your order until such Product(s) have been confirmed in a separate Confirmation.

Availability of products

All orders are subject to the products being available. If, at the time the order is issued, our warehouse detects that there are no stocks of any of the products included within it, Mango will make every effort to locate the item. If this is not possible, the user will be notified immediately. In addition, the amount charged for the unsent item will be refunded to the customer, using the same payment method used to purchase the item.

Right not to accept an order

Mango may refuse to acceptany order or cancel any confirmed order on the following grounds:

1. In the event of a technical and/or typing error in the prices or other details of products contained on the Site/Application when the order was placed.
2. Due to a lack of availability, as described insection 2.4.
3. When the security systems indicate that the order may be fraudulent.
4. When there are reasons to indicate that the user is a minor.
5. If Mango was unable to deliver the order to the address provided.

Mango will fully reimburse any sums that have been paid where any of the grounds listed above arises..

Payment and currency

The prices on this Webpage are quoted in UAH.

Mango allows users the option to select the destination country before placing their order, so that they can see the prices with the corresponding taxes included. If the customer subsequently modifies the delivery address and the destination country, the prices displayed in the final summary of the order may vary.

Taxes

All products listed on your final order will include all applicable taxes at the current rate in force.

For purchases from 6325 грн., customs fees will have to be paid upon delivery of the package. If you fail to do so, the carrier will leave your parcel at the nearest delivery point to the delivery address for a period of 5 days. If the payment is not completed within said period, the order will be returned to our warehouse.

Please note that if you place one or more orders on nearby days with the same address or recipient and the total amount exceeds 6,325 UAH, you will have to pay customs fees.

Payment methods

Mango only accepts payment by credit or debit card (Visa or MasterCard), via cash on delivery or via Online Credit.

Payment by credit or debit card

Mango accepts payments for purchases made via its Website with the following credit or debit cards: Visa and MasterCard.

For payments by credit or debit card, the charge will be made online, in other words, in real time, through the payment gateway of the corresponding financial entity, once it has been confirmed that the data sent by the user is correct.

Cash on delivery

Mango accepts payments cash on delivery. Customers must pay their order's corresponding amount on the reception of the same.

Online Credit

When available, customers could use their Online Credit to pay for their online purchases. Its current balance will be shown at the checkout.

Online credit will be issued when customers chose it as their preferred refund method when returning items paid cash on delivery.

Payment security

In order to offer maximum security in the payment system, Mango uses the secure payment systems of the leading financial entities in e-commerce. Therefore, all confidential data is transferred directly and in an encrypted format (SSL) to the corresponding financial entity. For payment by Visa and MasterCard, Mango only accepts SET transactions (Secure Electronic Transactions) using the 3D Secure international protocol, which can be identified by the Verified by Visa and MasterCard SecureCode logos. The basic aim of the Secure Electronic Transactions initiative is to guarantee the security of Internet transactions. When you make payment through the secure payment gateway, the system will automatically check whether the credit card has been activated for Secure Electronic Transactions. Next, it will connect with the issuing bank of the card, which will request authorisation for the operation via a personal authentication code. The operation will only proceed if the issuing bank of the card confirms the authentication code. In all other cases, the transaction will be rejected. We also have the GeoTrust SSL safety certificate for online transactions.

As a complementary measure to the ‘Secure payment’ system, and in order to collaborate in the prevention of Internet fraud, Mango reserves the right to check the personal details provided by customers and to take the appropriate steps (including the cancellation of the order) in order to ensure that goods are dispatched in accordance with the data that is stated on the order.

Purchase limit

Mango does not permit the purchase of Mango products for subsequent resale. It is not possible to make purchases for an amount that exceeds. 64.300,00 UAH, or for more than 40 items. Customers who wish to make purchases in excess of said amount or quantity for purposes other than resale should contact Customer Services, where they will be informed of the various options for making the desired purchase.

Delivery of items purchased at Mango.com will be carried out via an international courier company and delivered in approximately 7 to 10 working days. Delivery is free for orders over 990 UAH, and charged at 70 UAH in the case of orders below this amount.

In order to avoid any delivery problems (incorrect addresses, nobody at home, etc.), you must complete the applicable form correctly and it is advisable to leave a contact telephone number in the corresponding field.

Orders can be tracked via the Mango.com Webpage, indicating the location of the goods at each moment until final reception.

The delivery cost is calculated according to the delivery method chosen and the items purchased. The exact transport cost will be calculated every time an item is added to the shopping basket, and will be displayed on the order summary page that appears before the customer confirms the order by pressing the ‘Confirm Payment’ button, and before the credit card or debit card details are entered.

Orders cannot be delivered to military bases or PO boxes.

The delivery charges may be altered at any time without prior notice. Said change shall become effective from the moment the modification appears in the help pages and in the contract published on this Webpage. In all cases, the delivery charges that appear at the moment the order is placed shall apply.

Exchange and/or returns conditions

The Customer has the right to withdraw from the purchase and return the product(s) purchased and/or exchange their size (except for the products described in clause 6.2. below), without the need for justification, within 30 calendar days from the dispatch date. If the products in their confirmed order are delivered separately, on different dates, the dispatch date of the last product shall apply for the purposes of the return.

Mango cannot accept exchanges or returns of used or damaged items (except in the case offaulty Products). For reasons of hygiene, underwear and swimwear items are fitted with a safety seal to prevent them being tried on or worn. If you wish to return this type of item, the label and the safety seal must remain intact. Customised garments and accessories cannot be exchanged or returned.

Face masks cannot be exchanged or returned for health and safety reasons.

For reasons of hygiene, earrings cannot be exchanged or returned.

It is not possible to change one model for another: it is only possible to exchange it for a different size. To exchange one item for another, you must follow thereturn procedure and make a new purchase.

All returns of purchased items must be carefully packaged and include a duly completed delivery note or returns form.

If you do not have this delivery note when making the exchange or return, you can download the returns form by accessing the order page in the My purchases section of the Site/Application.

Postal exchanges and/or returns

Exchanging a garment for another size or returning a garment is possible by post, at the following address:

<p>MANGO RETURNS c/o ROSAN-GLOBAL
Zelena street, 147
Lviv
Lviv Region
79035

In such cases, Mango recommends sending the return by registered mail with acknowledgement of receipt.

The postage expenses of items being exchanged or returned shall be borne by the customer and under no circumstances will Mango accept returns sent carriage due.

Refunds

Once the items are received, Mango will ensure they are in good condition and will dispatch the requested size in the case of an exchange or refund the purchase amount via the same payment method used in the purchase in the case of refunds.

The refund period may vary between 3 and 15 working days from reception of the return at the Mango warehouses. Once the condition of the returned items has been inspected, the customer will be notified by e-mail.

The returned items will always be refunded via the same payment method used to purchase them.

In cases where Mango has erroneously sent an item different to the one ordered or the quality of the item sent is not acceptable, Mango, once it has checked the error or defect, will refund the price of the returned item and the postage expenses. Whenever an erroneous or defective item is returned by ordinary post, Mango will refund the corresponding postage expenses provided the customer encloses a receipt of the return expenses in the parcel. Please note that the postage expenses will be reimbursed after the items are reimbursed.

To refund orders paid cash on delivery the customer must choose their preferred refund method: via online credit or in cash.

To customers who make purchases as consumers, Mango offers warranties on the products marketed through the Website/Application for any non-conformities regarding the same that become apparent within a period of three (3) years from delivery of the product.

In the absence of proof to the contrary, it shall be presumed that any non-conformities that become apparent within two (2) years of delivery of the product already existed when the product was delivered.

Consequently, if any of the products do not conform to the contract, the customer should notify Mango by any of the communication methods set out below.

For any queries or suggestions, you may contact Mango by e-mail or by post at the following address:

MANGO
Dpto. de Atención al Cliente
Calle Mercaders 9-11
Pol. Ind. Riera de Caldes
C.P. 08184 Palau-solità i Plegamans
Barcelona (Spain)

We inform you that the European Commission provides an online platform for resolving legal disputes, which is available at the following link: http://ec.europa.eu/consumers/odr/. Consumers may submit their claims via the aforementioned online platform for resolving legal disputes.

We remind you that you should not provide your card details via e-mail, fax or social networks. For more information, click here.