Terms and conditions

Mango places at your disposal an online shopping service which allows you to purchase some of the articles available in our stores from your device.In addition, you will be able to benefit from promotions, gifts and exclusive offers.

Below, we invite you to review the general conditions of sale that regulate Mango products via the webpage www.mango.com (the “Webpage”) or the Mango mobile application (the “App”).Consequently, the use of this Webpage/App, wherever applicable, implies your acceptance of these general conditions of sale.However, if you have any queries regarding the same you should contact our Customer Services department.

The following conditions regulate the sale of the products featured on the Webpage/App by the company:

LMVS CO., LTD (hereinafter, “Mango”)
357, 359 Soi Sathupradit 58, Ratchadapisek rd., Bangphongphang,
Yanawa, Bangkok 10120 Thailand

Availability of the service

By placing an order on the Website/App, you declare that you are 18 years old or over.

The products offered are distributed in the following member states of the European Union:Austria, Belgium, Bulgaria, Croatia, Cyprus (southern area), Czech Republic, Denmark, Estonia, Finland, France (metropolitan area), Germany, Greece, Hungary, Ireland, Italy (except San Marino, Livigno, Campione, Vatican City and Italian waters of Lake Lugano), Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain (including the Canary Islands, Ceuta and Melilla) and Sweden.Our products are also distributed in the following countries:Albania, Andorra, Aruba, Australia, Bahrain, Bosnia-Herzegovina, Canada, Channel Islands, China, Colombia, Costa Rica, Curaçao, Egypt, French Guyana, Guadeloupe, Guatemala, Hong Kong, India, Indonesia, Iceland, Jordan, Kazakhstan, Kuwait, Lebanon, Liechtenstein, Macao, Malaysia, Maldives, Martinique, Mexico, Monaco, Nicaragua, Norway, Qatar, Oman, Panama, Philippines, Russia, Salvador, Saudi Arabia, Serbia, Singapore, South Africa, South Korea, Switzerland, Thailand, Turkey, United Arab Emirates and United Kingdom, United States, Uzbekistan.

You may purchase from the country of your choice, but we are only able to send your order to addresses located in the chosen country.The delivery methods, conditions of sale and delivery points will be updated when you change the country.

Information about the products

The items offered on the Webpage/App are a selection of products from the Women’s collections and meet the same quality requirements and guarantee as the products on sale at MANGO stores.

You hereby acknowledge full ownership in relation to each and every intellectual property right over the products, materials or contents featured on our Webpage/App.

Each product features the following details:

Name of the article

Photo of the article

Description of the article

Available sizes and colours*

Composition

Wash and care instructions

Price (in the corresponding currency)

*Mango has made every effort to display the colours of the items as realistically as possible.However, the colour of the garments that appear on the screen of your device may be subject to changes depending on the quality or type of the same.Therefore, Mango cannot guarantee that the colours that appear on your screen are a true representation of the actual colours.

Furthermore, the characteristics of the natural materials used in the manufacture of some Mango products may present variations in texture and colour.Such variations should not be considered defects or flaws.

Special offers, promotions or discounts will be valid until the indicated date or while stocks last.

Similarly, Mango makes every effort to ensure that the information contained on the Webpage/App is complete, accurate and correct.In the event of any error, Mango will proceed to correct it.

Purchase procedure

1. Select the articles you wish to purchase and add them to the shopping basket, by clicking on the corresponding icon.

2. The shopping basket contains the reference of the selected item, its name, size, colour and price in the corresponding country (including taxes).The quoted price does not include transport costs, which will vary according to the delivery method selected.

3. To proceed with the purchase, the customer’s personal data will be required and will be included on our database in order to process the order and simplify future purchases via the Webpage/App.The personal details provided by customers will be treated in accordance with our Privacy Policy.Customers may, at any moment, access the personal data they have provided and information on the orders they have placed.Mango reminds customers that their personal data must be as accurate as possible in order to avoid any confusion or errors in the dispatch of the item(s) purchased. In addition, the customer, if they expressly so request, will receive personalised commercial notifications adapted to their profile by e-mail and/or SMS.

4. Before the order is placed, the customer will be provided with an itemised summary of the order, identifying the item(s) added to the shopping basket, the total price (including transport and taxes) and the order delivery details, in order for the customer to confirm this by clicking on the 'Confirm payment' button.

If you detect any error in your order before confirming payment, you can modify any detail in the order by clicking on the ‘Edit’ or ‘Delete’ button.If you detect any error in your order after payment has been confirmed, please contact our Customer Services department.

Once the order has been confirmed, the order number will be displayed on the Webpage/App, allowing the customer to track the order from their device at any moment.An e-mail will also be sent to the address indicated by the customer, to confirm reception of the order, with a description of the same and the personal data provided by the customer.If you do not receive this e-mail, this could be due to a temporary communications problem in the network or an error in the e-mail address entered.In both cases, Mango advises the customer to contact Customer Services department.

5. Reception of the aforementioned reception of the order does not imply acceptance of the order by Mango.The customer’s order constitutes an offer to Mango to purchase the product(s).All orders are subject to acceptance of the same by Mango.Mango is not obliged to accept the order and may, at its discretion, refuse to accept it.The customer, however, acknowledges that when they click on the “Confirm payment” button, they acquire the obligation to pay for the product(s) when Mango accepts the order.Therefore, when Mango accepts the order it will notify the customer via a new e-mail message, confirming that the order has been dispatched or, wherever applicable, that it is ready for collection (“Confirmation”).

Notwithstanding the content of point 3.5. below, the contract between the customer and Mango in relation to the requested product(s) will be deemed effective when Mango sends the customer its Confirmation.

The Contract will cover solely the product(s) stated in the Confirmation.Mango will not be obliged to supply any other product(s) which has not been confirmed.

Availability of products

All orders are subject to the availability of the products.If at the time of issuing the order, Mango detects stock shortages in its warehouses of any of the products included in the order, Mango will try to locate the product by adopting any other means available to it.If said availability is not possible, the customer will be notified immediately.In addition, the amount charged for the unsent item will be refunded to the customer in the days that follow, using the same payment method used to purchase the item.

Right to refusal/cancellation of an order

Mango may cancel or refuse to accept any Confirmed order on the following grounds:

1. In the event of a technical and/or typing error in the prices or other details of products contained on the Webpage/App when the order was placed.

2. Due to a lack of availability, as described in point 3.4. above.

3. When the security systems indicate that the order may be fraudulent.

4. When there are grounds that indicate that the customer is a minor.

5. If Mango was unable to deliver the order to the address provided by the customer.

6. If there are computer attacks, viruses or any other event beyond Mango’s reasonable control (force majeure).

In such situations Mango will fully reimburse any sums that have been paid according to paragraph VI below.

Payment and currency

The prices on this Webpage/App are quoted in THB.

The customer may purchase from the country of their choice.If, during the purchasing process, the customer changes the delivery location and the destination country is modified, the prices and availability of the items displayed in the final order summary will be updated.

The prices of the products may change at any moment, although any possible changes will not affect the orders for which Mango has sent the customer its confirmation.

Value Added Tax

All prices of the products listed on this WebPage/App include VAT at the current rate.

Payment methods

Mango only accepts payment by credit or debit card (Visa, Visa Electron or MasterCard).

Payment by credit or debit card

Mango accepts payments for purchases made via its Website with the following credit or debit cards: Visa, Visa Electron and MasterCard.

For payments by credit or debit card, the charge will be made online, in other words, in real time, through the payment gateway of the corresponding financial entity, once it has been confirmed that the data sent by the user is correct.

Payment security

In order to offer maximum security in the payment system, Mango uses the secure payment systems of the leading financial entities in e-commerce. Therefore, all confidential data is transferred directly and in an encrypted format (SSL) to the corresponding financial entity. For payment by Visa and MasterCard, Mango only accepts SET transactions (Secure Electronic Transactions) using the 3D Secure international protocol, which can be identified by the Verified by Visa and MasterCard SecureCode logos. The basic aim of the Secure Electronic Transactions initiative is to guarantee the security of Internet transactions. When you make payment through the secure payment gateway, the system will automatically check whether the credit card has been activated for Secure Electronic Transactions. Next, it will connect with the issuing bank of the card, which will request authorisation for the operation via a personal authentication code. The operation will only proceed if the issuing bank of the card confirms the authentication code. In all other cases, the transaction will be rejected. We also have the GeoTrust SSL safety certificate for online transactions.


As a complementary measure to the ‘Secure payment’ system, and in order to collaborate in the prevention of Internet fraud, Mango reserves the right to check the personal details provided by customers and to take the appropriate steps (including the cancellation of the order) in order to ensure that goods are dispatched in accordance with the data that is stated on the order.

Purchase limit

It is not possible to make purchases for an amount that exceeds THB 50,000 or for more than 10 items. Customers who wish to make purchases in excess of said amount or quantity for purposes other than resale should contact Customer Services department where they will be informed of the various options for making the desired purchase.

Delivery of items purchased at Mango.com will be delivered in approximately 1 to 4 working days.

Delivery is free for orders over THB 1,500 and charged at THB 80 in the case of orders below this amount.

In order to avoid any delivery problems (e.g.incorrect addresses, nobody at home, etc.), you must complete the applicable form correctly.

Orders can be tracked via the Webpage/App, which will indicate the location of the goods at each moment until final reception.The delivery cost is calculated according to the delivery method chosen and the items purchased.

The exact transport cost will be calculated every time an item is added to the shopping basket and will be displayed on the order summary page that appears before the customer confirms the order by pressing the ‘Confirm Payment’ button, and before the payment details are entered.

Orders cannot be delivered to military bases or PO boxes.

The delivery charges may be altered at any time without prior notice.Said change will be applicable from the moment the modification is included in the present Conditions of Sale.In all cases, the delivery charges that appear at the moment the order is placed shall apply.

Returns conditions

The Customer has the right to withdraw from the purchase and return the product(s) purchased and/or exchange their size (except for the products described in clause 6.2. below), without the need for justification, within 30 calendar days from the reception of the order. If the products in their confirmed order are delivered separately, on different dates, the dispatch date of the last product shall apply for the purposes of the return.

Mango cannot accept exchanges or returns of used or damaged items (except in the case of flaws). For reasons of hygiene, underwear and swimwear items are fitted with a safety seal to prevent them being tried on or worn. If you wish to return this type of item, the label and the safety seal must remain intact.

Face masks cannot be exchanged or returned for health and safety reasons.

For reasons of hygiene, earrings cannot be exchanged or returned.

We are unable to offer exchanges. If you require a different size or colour of an item, you will need to place a new order.

All returns of purchased items must be carefully packaged and include a duly completed delivery note or returns form.

If you do not have said delivery note when making the exchange or return, you can download the returns form by accessing the order page (in My purchases in My account section).

Refunds

Once the items are received, Mango will ensure they are in good condition and will dispatch the requested size in the case of an exchange or refund the purchase amount via the same payment method used in the purchase in the case of refunds.

The refund period may vary between 3 and 14 working days from reception of the return at the Mango warehouses. Once the condition of the returned items has been inspected, the customer will be notified by e-mail.

With Credit, the amount will be refunded to the card with which the payment was made.

In cases where Mango has erroneously sent an item different to the one ordered or the quality of the item sent is not acceptable, Mango, once it has checked the error or defect, will refund the price of the returned item and the postage expenses. Whenever an erroneous or defective item is returned by ordinary post, Mango will refund the corresponding postage expenses provided the customer encloses a receipt of the return expenses in the parcel. Please note that the postage expenses will be reimbursed after the items are reimbursed.

Mango shall not owe any liability to the customer when the product contained in the parcel returned by the customer is incorrect. Notwithstanding the above, in cases where the customer erroneously sends a product different to the one stated in the order and it is possible to process the collection of the item, the customer must organise its return and cover the corresponding costs of said collection.

Refund of erroneous or defective products

In cases where Mango has sent a different product to the one ordered by mistake, or the quality of the dispatched product is not appropriate, or the product does not comply with what is stipulated in the contract, Mango, once it has verified the error or defect, will fully reimburse the amount of the returned product and the shipping expenses incurred, in addition to any other expenses the customer has incurred to return the defective product.

Whenever an erroneous or defective item is returned by ordinary post, Mango will refund the corresponding postage expenses provided the customer encloses a receipt of the return expenses in the parcel.

Mango shall not owe any liability to the customer when the product contained in the parcel returned by the customer is incorrect. Notwithstanding the above, in cases where the customer erroneously sends a product different to the one stated in the order and it is possible to process the collection of the item, the customer must organise its return and cover the corresponding costs of said collection.

For customers who make their purchases as consumers, Mango offers them warranties on the products sold via the Webpage/App, in the event of non-conformities of the same arising within two (2) years of delivery of the product.

In the absence of evidence to the contrary, it will be presumed that non-conformities arising within six (6) months of delivery of the product already existed when the product was delivered.

Consequently, if any of the products do not comply with the contract, the customer should notify Mango using any of the notification methods set out in point XII below.

The customer may not assign or transfer a contract or any of the rights and obligations derived from the same without having obtained the prior written consent of Mango.

No waiver on the part of Mango to a specific action derived from the present contract shall imply the waiver of other rights or actions, unless expressly notified in writing.

Mango may modify the present conditions at any moment without, any under circumstances, the retroactive application of the same.

For any queries or suggestions, you may contact Mango by e-mail, through our Line official account by adding @mangothailand to your friend list and chat with our support team.

Or by post, sending a letter to:

MANGO Online Dept.
LMVS Co., Ltd.
357, 359 Soi Sathupradit 58, Bangphongphang, Yannawa, Bangkok
10120 Thailand

Opening Hours
Assistance hours are Monday to Sunday 9 am to 10 pm Thailand local time

We remind you that you should not provide your card details via e-mail, fax or social networks. For more information, click here.