It's very simple! You have 14 days from the date of purchase to request a refund or a size exchange only within the same store of purchase. Go to the store with the items and the purchase receipt, in paper or digital format.
Before visiting us, we recommend that you consult the return conditions:
- For reasons of hygiene, items of swimwear, lingerie, underwear and earrings cannot be exchanged or returned.
- Items that you have personalised or altered cannot be exchanged or returned because they are made exclusively for you and cannot be offered for sale again.
- Fragrances, candles and other cosmetics must be returned in the original sealed packaging.
- Gift cards are also non-exchangeable and non-returnable.
Full terms and conditions can be found on your purchase receipt.