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Exchanges and returns

Latest version: 31/05/2022

Online purchases

    Return Procedure

    You have up to 30 days from reception of your order to request a refund.

    To process the return, please contact to our Customer Service and follow the instructions.

    Returns Conditions

    When making exchanges and returns, please bear in mind that:

    • Any items returned must be in the same condition in which you received them.
    • Face masks, protective screens and hand sanitizers cannot be exchanged or returned for health and safety reasons.
    • For reasons of hygiene, panties, thongs and culottes are fitted with a safety seal to prevent them being tried on or worn. If you wish to return this type of item, the label and the safety seal must be conserved.
    • When we receive your package, we will inspect the condition of the items before proceeding to exchange the size or reimburse the returned items. Bear in mind that in the case of postal returns, Mango will not accept carriage due or payment on delivery and will not pay the delivery or return charges.

    Refunds

    The refund period may vary between 15 and 45 working days from reception of your return at our warehouses. Once we have inspected the condition of the returned items, we will notify you by e-mail. The refund will be made using the same payment method used to purchase the item.

    If you have received a defective item or the wrong item and decide to return it by post, remember to enclose the receipt of the postage expenses to return the package to our offices. Once we have inspected the condition of the items, we will reimburse the cost of the returned items and the corresponding postage and return expenses.

    Please note that the postage expenses will be reimbursed after the items are reimbursed.

    Purchases in MANGO stores

      Returns

      MANGO will accept size exchanges and refunds of unworn and unwashed garments within 14 days of the date of purchase, when presenting the till receipt, only within the same store of purchase.

      We regret that for reasons of hygiene, swimwear and underwear will not be refunded or exchanged unless defective.

      Face masks and hand sanitizers cannot be exchanged or returned for health and safety reasons.

      Refunds will be made using the original method of payment.