If you would prefer another size, you can request this when making your return. To do so, state on the delivery note the item you wish to exchange and the new size.

If this size is not available, we will refund you the amount for said garment.

If you wish to exchange your item for another model or colour, you must return the item and place a new order.

When making exchanges and returns, please bear in mind that:

• Any items returned must be in the same condition in which you received them.
• Face masks, protective screens and hand sanitizers cannot be exchanged or returned for health and safety reasons.
• For reasons of hygiene, panties, thongs and culottes are fitted with a safety seal to prevent them being tried on or worn. If you wish to return this type of item, the label and the safety seal must be conserved.
• For reasons of hygiene, earrings cannot be exchanged or returned.
• When we receive your package, we will inspect the condition of the items before proceeding to exchange the size or reimburse the returned items. Bear in mind that in the case of postal returns, Mango will not accept carriage due or payment on delivery and will not pay the delivery or return charges.
• Items containing flammable substances (such as perfumes, body mist, etc.) can only be returned with the hazardous goods label and in the original packaging.
• Fragrances and cosmetics can only be returned if they are still sealed and in their original packaging.

Customers in the European Union have 14 calendar days, from the reception of their order, to exercise their right to cancel their Mango purchase.

If you wish to exercise your right to withdrawal, you should notify us by letter or using this withdrawal form which you should send via e-mail or by post:

MANGO
Dpto. de Atención al Cliente
Calle Mercaders 9-11
Pol. Ind. Riera de Caldes
C.P. 08184 Palau-Solità i Plegamans 
Barcelona (Spain)

Tel.: (+34) 93 860 24 24 (international call)
E-mail: contact@mango.com

We remind you that you should not provide your card details via e-mail or social media. For more information, click here.

After notifying your intention to exercise your right of withdrawal from the order, you will have an additional 14 days to return it.

You can return your item by post.

If you have received underwear garments fitted with a safety seal, please bear in mind that you will not be able to exercise your right of withdrawal once the safety seal has been removed.

In this case, the maximum deadline for the refund will be 14 calendar days from the withdrawal.

We will refund the purchase amount and original delivery costs (standard delivery only).
Costs arising from the return will not be refunded.

Once we have checked the condition of the returned items, we will send you an e-mail to inform you about the refund of your order. Remember, the refund will be made via the same payment method used to purchase the item and depending on your bank, this can vary from 3 to 12 working days from when we receive your return in our warehouses.

Did you pay Cash on delivery or via Trustpay?  In such cases, we will require your bank details in order to make the refund. To provide them, go to Update bank details in the My account section. If you still have not registered, you can provide your details in the Orders section. Once we receive this information, we will process the refund. Remember, the account number must belong to a bank in the country in which the order was delivered.

If you have received a defective item or the wrong item and decide to return it by post, remember to enclose the receipt of the postage expenses to return the package to our offices. Once we have inspected the condition of the items, we will reimburse the cost of the returned items and the corresponding postage and return expenses.

Please note that the postage expenses will be reimbursed after the items are reimbursed.