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Exchanges and returns

Latest version: 16/06/2021

Online purchases

    Free store return

    If you are not satisfied with an item, you have 14 days after receiving your order to request a refund it. It’s very simple! 

    1. Find your nearest store

    Visit one of our stores in Saudi Arabia that sells the collection you wish to exchange or return.

    COLLECTION  STORES
    Women  With Women's collection
    Kids  With Children's collection

     

    2. Hand over the item you wish to exchange or return at the cash desk. You must bring the delivery note.

    You must also state on the delivery note the items you wish to return, or the new size.

    If you cannot find it, go to My Orders in the My Account section, select your order and print out the ‘Returns Form’. If you still have not registered, go to the Orders section and enter your e-mail address and order number.

    3. The refund will be made using the same payment method used to purchase the item

    Bear in mind that if you return your items to a store, your return details will be sent to our central offices, where the refund will be processed using the same payment method used to purchase the item.

    Free home pick-up

    You have 14 days after receiving your order to request a refund. To do so, you can request home collection and we will send a courier to collect your parcel:

    1. Request home collection at Mango.com

    If you are registered, go to Returns in the My Account section. Next, select the 'Home collection’ option and complete your request online.

    If you are not registered, go to the Orders section and enter your e-mail address and order number. In the order detail, click on 'Request exchange or refund' and select the ‘Home collection’ option to complete your request.

    Next, you will receive a confirmation e-mail with full details of your request.

    2. Prepare your parcel enclosing the delivery note

    Pack the items securely, in the original packaging if possible, and enclose the delivery note. You must state on this document whether you want to change the size or a refund and the corresponding articles.

    If you cannot find it, go to My Orders in the My Account section, select your order and print out the ‘Returns Form’. If you still have not registered, go to the Orders section and enter your e-mail address and order number. 

    3. The courier will come to your home address to collect your parcel

    Our courier will contact you in the next few days to confirm a date and time to collect the items.

    In the case of returns, the refund will be made using the same payment method to purchase the item within 3 to 12 working days from the date we receive your parcel at our warehouse.

    Returns Conditions

    When making exchanges and returns, please bear in mind that:

    • Any items returned must be in the same condition in which you received them.
    • Face masks, protective screens and hand sanitizers cannot be exchanged or returned for health and safety reasons.
    • For reasons of hygiene, panties, thongs and culottes are fitted with a safety seal to prevent them being tried on or worn. If you wish to return this type of item, the label and the safety seal must be conserved.
    • When we receive your package, we will inspect the condition of the items before proceeding to exchange the size or reimburse the returned items. Bear in mind that in the case of postal returns, Mango will not accept carriage due or payment on delivery and will not pay the delivery or return charges.

    Refunds

    The refund period may vary between 3 and 14 working days from the reception of your order at our warehouses. Once we have inspected the condition of the returned items, we will notify you by e-mail. The refund will be made using the same payment method used to purchase the item.

    With Credit Card and Mada Payment, the amount will be refunded to the card with which the payment was made. Usually, it takes 14 working days* approximately of our receipt of the product to our warehouse and ensuring its safety.

    Did you pay with Cash on delivery (COD)? In this cases, the refund process for Payment on Delivery will be refunded the amount via bank transfer with the returned product's value after ensuring its safety.

     

    Depending on the bank and the type of card, the refund process could take a couple of days.

    Purchases in MANGO stores

      Returns

      Due to temporary government measures, exchanges and returns cannot be made at physical stores.

      ***

      MANGO will accept exchanges of unworn and unwashed garments within 7 days of the date of purchase, 3 days for refunds (during Sales and Ramadan 3 days for exchange and 1 day for refunds), on presentation of the original till receipt at any store where the corresponding collection is available within the country of purchase.

      Price tags must be attached to the article.

      Face masks and hand sanitizers cannot be exchanged or returned for health and safety reasons.

      For reasons of hygiene, exchanges and returns of lingerie, underwear, swimwear items and earrings will not be accepted.
      Gift receipts only allow exchanges.

      Items purchased with a Gift Voucher can only be exchanged, not refunded.

      To pay by credit or debit card you will need proof of identity.

      Exchanges and refunds will be made via the same payment method used for the purchase. If the purchase was paid for by credit or debit card, the till receipt as well as the PDQ receipt must be presented.

      This guarantee is offered in addition to your statutory rights.
      Gift Vouchers available.

      Ask at the counter for our alterations price list.