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Exchanges and returns

Latest version: 05/10/2020

Online purchases

    Returns Procedure

    You have up to 60 days from reception of your order to request a refund.

    To process the return, contact to our Customer Service and follow the instructions.

    Returns Conditions

    When making returns, please bear in mind that:

    • Any items returned must be in the same condition in which you received them.
    • Face masks and hand sanitizers cannot be exchanged or returned for health and safety reasons.
    • For reasons of hygiene, panties, thongs and culottes are fitted with a safety seal to prevent them being tried on or worn. If you wish to return this type of item, the label and the safety seal must be conserved.
    • When we receive your package, we will inspect the condition of the items before proceeding to exchange the size or reimburse the returned items. Bear in mind that in the case of postal returns, Mango will not accept carriage due or payment on delivery and will not pay the delivery or return charges.

    Refunds

    The refund period may vary between 6 and 12 working days from reception of your return at our warehouses. Once we have inspected the condition of the returned items, we will notify you by e-mail. 

    If you have received a defective item or the wrong item and decide to return it, contact to our Customer Service Department and follow the instructions. Once we have inspected the condition of the items, we will reimburse the cost of the returned items and the corresponding postage and return expenses.

    Please note that the postage expenses will be reimbursed after the items are reimbursed.

    Purchases in MANGO stores

      Returns

      MANGO will accept refunds of unworn, unwashed and unaltered garments within 14 days of the purchase date (1 day during the sales period), on presentation of the original till receipt at any store where the corresponding collection is available within the country of purchase.

      Price tags must be attached to the article.

      Face masks and hand sanitizers cannot be exchanged or returned for health and safety reasons.

      For reasons of hygiene, returns of lingerie, underwear, swimwear items and earrings will not be accepted.

      Items purchased with a Gift Voucher can only be exchanged.

      To get your refund contact to our Customer Service Department. 

      This guarantee is offered in addition to your statutory rights.

      Gift Vouchers available.