Once we have checked the condition of the returned items, we will send you an e-mail to inform you about the refund of your order. Remember, the refund will be made via the same payment method used to purchase the item and depending on your bank, this can vary from 3 to 12 working days from when we receive your return in our warehouses.
Did you pay Cash on delivery? In such cases, we will need you to choose your preferred refund method. You can enjoy your credit today and use it for all your Mango.com purchases with store credit.
If you prefer, you can also receive your refund within 3 to 12 days by bank transfer. To do so, we will require your bank details in order to make the refund. To provide them, go to Refunds in the My account section. If you still have not registered, you can provide your details in the Orders section. Once we receive this information, we will process the refund. Remember, the account number must belong to a bank in the country in which the order was delivered.
You can modify your refund preferences for your future orders anytime in the Refunds section in My Account.
If you have received a defective item or the wrong item and decide to return it by post, remember to enclose the receipt of the postage expenses to return the package to our offices. Once we have inspected the condition of the items, we will reimburse the cost of the returned items and the corresponding postage and return expenses.
Please note that the postage expenses will be reimbursed after the items are reimbursed.