If you would prefer another size, you can request this when making your return. To do so, state on the delivery note the item you wish to exchange and the new size.

If this size is not available, we will refund you the amount for said garment.

If you wish to exchange your item for another model or colour, you must return the item and place a new order.

When making exchanges and returns, please bear in mind that:

• Any items returned must be in the same condition in which you received them.
• Face masks cannot be exchanged or returned for health and safety reasons.
• For reasons of hygiene, panties, thongs and culottes are fitted with a safety seal to prevent them being tried on or worn. If you wish to return this type of item, the label and the safety seal must be conserved.
• When we receive your package, we will inspect the condition of the items before proceeding to exchange the size or reimburse the returned items. Bear in mind that in the case of postal returns, Mango will not accept carriage due or payment on delivery and will not pay the delivery or return charges.

The refund period may vary between 3 and 12 working days from reception of your return at our warehouses. Once we have inspected the condition of the returned items, we will notify you by e-mail. The refund will be made using the same payment method used to purchase the item.

Did you pay Cash on delivery? In such cases, we will need you to choose your preferred refund method. You can enjoy your credit today and use it for all your Mango.com purchases with store credit.

If you prefer, you can also receive your refund within 3 to 12 days by bank transfer. To do so, we will require your bank details in order to make the refund. To provide them, go to Refunds in the My account section. If you still have not registered, you can provide your details in the Orders section. Once we receive this information, we will process the refund. Remember, the account number must belong to a bank in the country in which the order was delivered.

You can modify your refund preferences for your future orders anytime in the Refunds section in My Account.

If you have received a defective item or the wrong item and decide to return it by post, remember to enclose the receipt of the postage expenses to return the package to our offices. Once we have inspected the condition of the items, we will reimburse the cost of the returned items and the corresponding postage and return expenses.

Please note that the postage expenses will be reimbursed after the items are reimbursed.

Due to temporary government measures, exchanges and returns cannot be made at physical stores.

***

MANGO will accept exchanges and refunds of unworn and unwashed garments within 14 days of the date of purchase (7 days during the sales period), on presentation of the original till receipt at any store where the corresponding collection is available within the country of purchase.

Price tags must be attached to the article.

Face masks cannot be exchanged or returned for health and safety reasons.

For reasons of hygiene, exchanges and returns of lingerie, underwear, swimwear items and earrings will not be accepted.

Gift receipts only allow exchanges.

Items purchased with a Gift Voucher can only be exchanged, not refunded.

Exchanges and refunds will be made via the original method of payment. If the purchase was paid for by credit or debit card, the till receipt as well as the PDQ receipt must be presented.
This guarantee is offered in addition to your statutory rights.

Gift Vouchers available.

Ask at the counter for our alterations price list.