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Exchanges and returns

Latest version: 12/11/2020

Online purchases

    Visit store and Return (Free)

    If you are not satisfied with an item, you have 60 days after receiving your order to exchange it for any size or request a refund. It’s very simple! 

    (Please note, exchanges are only for changing your item to another size, and is only possible if the store has the item in stock).

    1. Find your nearest store

    Visit one of our stores in South Korea* that sells the collection you wish to exchange or return. Take into account the exceptions below:

    *Exchanges and/or returns cannot be made in the following stores: Seoul IFC Mall store, Seoul Garosu Gil store and Goyang Ilsan OneMount store.

    COLLECTION  STORES
    Women  With Women's collection
    Men  With Men's collection
    Kids  With Children's collection

    2. Hand over the item you wish to exchange or return at the cash desk

    You must also state on the delivery note the items you wish to return, or the new size.

    If you cannot find it, go to My purchases in My Account section, select your order and print out the ‘Returns Form’. If you still have not registered, go to My purchases section and enter your e-mail address and order number.

    3. The refund will be made using the same payment method used to purchase the item

    Bear in mind that if you return your items to a store, your return details will be send to our central offices, where the refund will be processed by our central offices using the same payment method used to purchase the item.

    Free home pick-up

    You have 60 days after receiving your order to request a refund. To do so, you can request home collection and we will send a courier to collect your parcel:

    1. Request home collection at Mango.com

    If you are registered, go to Returns in the My Account section.

    If you still have not registered, go to My purchases section and enter your e-mail address and order number. In the order detail, click on 'Request exchange or refund' to complete your request.

    Next, you will receive a confirmation e-mail with full details of your request.

    2. Prepare your parcel enclosing the delivery note

    Pack the items securely, in the original packaging if possible, and enclose the delivery note. You must state on this document if you want to request a refund and the corresponding articles.

    If you cannot find it, go to My purchases in My Account section, select your order and print out the ‘Returns Form’. If you still have not registered, go to My purchases section and enter your e-mail address and order number. 

    3. The courier will come to your home address to collect your parcel

    Our courier will contact you in the next few days to confirm a date and time to collect the items.

    In the case of returns, the refund will be made using the same payment method to purchase the item within 3 to 12 working days from the date we receive your parcel at our warehouse.

    Returns by post (Door-to-door Delivery)

    You have up to 60 days from reception of your order to request a refund by post (Door-to-door delivery) provided that the garment has not been worn, washed or damaged and attached tag.

    Exchanges are not available.

    1. Prepare your parcel enclosing the delivery note

    Pack the items securely, in the original packaging if possible, and enclose the delivery note. You must state on this document the items you wish to return.

    If you cannot find it, go to My purchases in My Account section, select your order and print out the ‘Returns Form’. If you still have not registered, go to the My purchases section and enter your e-mail address and order number.

    If you have received a defective item or the wrong item and decide to return it by post, remember to enclose the receipt of the postage expenses to return the package to our offices. Once we have inspected the condition of the items, we will reimburse the cost of the returned items and the corresponding postage and return expenses.

    2. Attach the returns label in a visible area on the parcel

    On the delivery note you will see a label with the return address, which you should attach to your parcel.

    If you cannot find it in your parcel, send it to the following address:

    MANGO KOREA ONLINE RETURN
    120, Deokpyeong-ro, Baegam-myeon, Cheoin-gu, Yongin-si, Gyeonggi-do, Republic of Korea, 2 Floors LFLK 
    Zip code: 17172

    Contact no: : +82-070-4784-4091

    3. Send the item

    You can send the item via any delivery service or your preferred post office. In this case, you should send your parcel by prepaid registered mail with acknowledgement of receipt.

    Bear in mind that in the case of postal (door-to-door delivery) returns, you should pay the return postage (delivery fee) in advance, if the return is sent by COD (Cash On Delivery), it will be returned to you. In this case, Mango doesn't pay any return charges.

    The change of size or refund will be processed 3 to 15 working days after we receive your parcel at our warehouse.

    Exchanges

    Exchanges by post or using door-to-door delivery are not allowed. To exchange an item for another size visit one of our stores.

    This service is not available at the Seoul IFC Mall store, Seoul Garosu Gil store and Goyang Ilsan OneMount store.

    If this size is not available, we will inform you by e-mail and refund you the amount for said garment.

    If you wish to exchange your item for another model or colour, you must return the item and place a new order.

    Returns Conditions

    When making exchanges and returns, please bear in mind that:

    • Any items returned must be in the same condition in which you received them.
    • Face masks and hand sanitizers cannot be exchanged or returned for health and safety reasons.
    • For reasons of hygiene, panties, thongs and culottes are fitted with a safety seal to prevent them being tried on or worn. If you wish to return this type of item, the label and the safety seal must be conserved.
    • When we receive your package, we will inspect the condition of the items before proceeding to exchange the size or to refund your payment. Bear in mind that in the case of postal (door-to-door delivery) returns, you should pay the return postage (delivery fee) in advance, if the return is sent by COD (Cash On Delivery), it will be returned to you. In this case, Mango doesn't pay any return charges.

    Refunds

    The refund period for the orders may vary between 3 and 15 working days from reception of your return at our warehouses. Once we have inspected the condition of the returned items, we will notify you by e-mail. The refund will be made using the same payment method used to purchase the item.

    If you have received a defective item or the wrong item and decide to return it by post, remember to enclose the receipt of the postage expenses to return the package to our offices. To process the return, you must describe the defective item or the reason why the item is incorrect on the return note and enclose it in your parcel. Once we have inspected the condition of the items, we will reimburse the cost of the returned items and the corresponding postage and return expenses.

    Please note that the postage expenses will be reimbursed after the items are reimbursed.

    Purchases in MANGO stores

      Returns

      MANGO will accept exchanges and refunds of unworn and unwashed garments within 30 days of the date of purchase (15 days during the Sales period), on presentation of the original till receipt and the orginal PDQ receipt at any store where the corresponding collection is available within the country of purchase.

      Price tags must not be removed from the garment.

      Face masks and hand sanitizers cannot be exchanged or returned for health and safety reasons.

      For reasons of hygiene, exchanges and returns of lingerie, underwear, Swimwear and earrings will not be accepted.

      Gift receipts only allow exchanges.

       

      Purchases in MANGO stores via iPad

        Returns

        If you have purchased an item via the iPad in one of our stores and changed your mind, you have 60 days after receiving your order to return the item to the same store where you purchased it.

        Exchanges and/or returns cannot be made in the following stores: Seoul IFC Mall store, Seoul Garosu Gil store and Goyang Ilsan OneMount store.

        In this case, exchanges will not be accepted.