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Latest version: 14/12/2021

Ask us. We'll help you

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    Do you have any queries or questions? Send us an e-mail and we will reply to you as soon as possible.


    You can call us on 03-4455-9955. The telephone assistance hours are Monday to Friday, between 3:00PM and 8:00PM Tokyo time (local rate).


    If you prefer, you can write to us at the following address:

    Dpto. de Atención al Cliente
    Calle Mercaders 9-11
    Pol. Ind. Riera de Caldes
    C.P. 08184 Palau-solità i Plegamans
    Barcelona (Spain)

    We remind you that you should not provide your card details via e-mail or social media.For more information, click here.