Free home pick-up

You have 60 days after receiving your order to exchange it for another size or request a refund. To do so, you can request free home collection and we will send a courier to collect your parcel:

1. Request home collection at Mango.com

If you are registered, go to Returns in the My Account section. Next, select the 'Home collection’ option and complete your request online.

If you are not registered, go to My purchases section and enter your e-mail address and order number. In the order detail, click on 'Request exchange or refund' and select the ‘Free home collection’ option to complete your request.

Next, you will receive a confirmation e-mail with full details of your request.

*This service may experience some temporary delays.

2. Prepare your parcel enclosing the delivery note

Pack the items securely, in the original packaging if possible, and enclose the delivery note. You must state on this document whether you want to change the size or a refund and the corresponding articles.

If you cannot find it, go to My purchases in the My Account section, select your order and print out the ‘Returns Form’. If you still have not registered, go to My purchases section and enter your e-mail address and order number.

As it is a non-EU country, we will send you a returns invoice via e-mail which you should print and hand to the courier.

3. The courier will come to your home address to collect your parcel

Our courier will contact you in the next few days to confirm a date and time to collect the items.

In the case of returns, the refund will be made using the same payment method to purchase the item within 3 to 12 working days from the date we receive your parcel at our warehouse.

Exchanges

If you would prefer another size, you can request this when making your return. To do so, state on the delivery note the item you wish to exchange and the new size.

If this size is not available, we will refund you the amount for said garment.

If you wish to exchange your item for another model or colour, you must return the item and place a new order.

Returns Conditions

When making exchanges and returns, please bear in mind that:

Any items returned must be in the same condition in which you received them.
Face masks, protective screens and hand sanitizers cannot be exchanged or returned for health and safety reasons.
For reasons of hygiene, panties, thongs and culottes are fitted with a safety seal to prevent them being tried on or worn. If you wish to return this type of item, the label and the safety seal must be conserved.
For reasons of hygiene, earrings cannot be exchanged or returned.
When we receive your package, we will inspect the condition of the items before proceeding to exchange the size or reimburse the returned items. Bear in mind that in the case of postal returns, Mango will not accept carriage due or payment on delivery and will not pay the delivery or return charges.

Refunds

Once we have checked the condition of the returned items, we will send you an e-mail to inform you about the refund of your order. Remember, the refund will be made via the same payment method used to purchase the item and depending on your bank, this can vary from 3 to 12 working days from when we receive your return in our warehouses.

Did you pay Cash on delivery? In such cases, we will require your bank details in order to make the refund. To provide them, go to Update bank details in the My account section. If you still have not registered, you can provide your details in the Orders section. Once we receive this information, we will process the refund. Remember, the account number must belong to a bank in the country in which the order was delivered.

If you have received a defective item or the wrong item and decide to return it by post, remember to enclose the receipt of the postage expenses to return the package to our offices. Once we have inspected the condition of the items, we will reimburse the cost of the returned items and the corresponding postage and return expenses.

Please note that the postage expenses will be reimbursed after the items are reimbursed.

Returns

MANGO will accept exchanges of unworn and unwashed garments within 15 days of the purchase date on presentation of the original till receipt at any store where the corresponding collection is available within the country of purchase.

Price tags must be attached to the article.
Face masks cannot be exchanged or returned for health and safety reasons.
For reasons of hygiene, exchanges of lingerie, underwear, swimwear itmes and earrings will not be accepted.
This guarantee is offered in addition to your statuory rights.
Ask at the counter for our alteration price list.

Exchanges and returns

Online purchases