Exchanges and returns
Purchases made from the 12/11/2026 can be changed or returned up to the 13/01/2027 (except Capsule).
Help us reduce the impact of transport by taking your order to your nearest store.
Simply present the return form you received with your order at the checkout or the barcode you'll find in My Purchases on your mobile phone.
Complete the online request form to receive via e-mail the code you'll need to present at your nearest drop-off point. In this case, you do not need a return label.
Return your order by post, using the label you received with your order or by sending it to the address you will find in Help.
In this case, we will not cover the cost of returning the parcel.
Find more information about returns on the Help page.