Privacy Policy and Cookies

The data controller for the processing of personal data is PUNTO FA, S.L.(“MANGO”), holding corporate Tax IDB-59.088.948. The MANGO contact details are as follows:

• Postal address:Customer Services, C/ Mercaders 9-11 (Polígono Industrial Riera Caldes), 08184 Palau-Solità i Plegamans (Barcelona). 

• Telephone no.: +34 93 860 24 24

• e-mail: personaldata@mango.com

You are hereby informed that MANGO has appointed a Data Protection Officer to deal with any issue relating to the processing of your personal data.  In this regard, you may contact the Data Protection Officer via the following contact details: dpo@mango.com; postal address:DPO Office, Carrer dels Mercaders 9-11 (Polígono Industrial Riera Caldes), 08184 Palau-Solità i Plegamans (Barcelona), Spain.

MANGO may collect your personal information through the corresponding forms on the MANGO website and/or MANGO mobile application (“WEB/APP”): name, e-mail address, postal address, telephone number, date of birth, gender and credit card (PAN+CVV2) in compliance with PCI DSS standards or bank account number (provided by the customer in the case of refunds) when you visit the WEB/APP, you register, place an online order, contact MANGO and/or participate in MANGO promotions or questionnaires.

In addition, MANGO will collect all information relative to your browsing on the WEB/APP as well as your interaction with the brand.

All the personal data MANGO collects originate from the data subject, with the exception of contact details that may be provided to us by friends and family for the sending of a gift voucher or other gift.

Your personal data will be processed for the following purposes, whichever apply: 

- Management of your registration on the WEB/APP.  

- Management of online sales and purchases. We use your personal information to process and deliver your order, and to inform you of the status of the same via e-mail, SMS and/or any other channel available at any given moment. Furthermore, if you give your consent, we will save your credit card data for future purchases. 

- Elaboration of a commercial profile based on your browsing on the WEB/APP. Said profile will be elaborated through the use of your personal data and browsing information, such as products seen or added to the shopping bag, sections of the WEB/APP visited, the country from which you visit us, etc., in order to evaluate your personal preferences and/or interests for the purpose of offering you WEB/APP content, offers, services and products adapted to your profile. 

- Management and sending of information on exclusive promotions and new products adapted to your profile via e-mail, SMS, your postal address and/or the online platform. This includes promotional actions, such as, for example, the management of competitions and prize draws organised by MANGO.

- Prevention, detection and control of abuse and fraud in the use of our services.

- Management of the alerts service to notify the availability of garments and accessories on the WEB/APP. 

- Management and sending of notifications relative to garments and accessories pending in your shopping bag. 

- Management and issuing of proof of purchase documents: simplified e-receipt, sale or Tax Free invoice. 

- Management of the Wi-Fi service in MANGO stores. 

- Management of the Mango Gift Card. 

- Response to the exercise of your privacy rights, and to attend to queries, requests and potential complaints you may make via the Customer Services channel.  

- Actions and quality surveys aimed at discovering your degree of satisfaction, in order to create and improve our services.

MANGO will keep your personal data only for a period that is reasonably necessary given the requirements to respond to issues that are raised or to resolve problems, make improvements, activate services and fulfil the requirements of the applicable legislation.This means that it may keep your personal data for a reasonable time, including after you have stopped using the services of MANGO or have stopped using the WEB/APP.After this period, your personal data will be blocked on all MANGO systems.

MANGO has the following lawful bases to process your personal data: 

Execution of the contract

The lawful basis of the processing of your personal data is the execution of the sale and purchase agreement.  In this regard, you are obliged to provide the data necessary for its execution.Otherwise, it will not be possible to make the sale and purchase.

With regard to the following purposes, the lawful basis of the processing of your personal data is the execution of the sale and purchase agreement:

- Management of the online sale and purchase (including, store-assisted online sale and purchases).

- Management and issue of the proof of sale and purchase documents:sale and purchase invoice and/or simplified e-receipt.

- Management and issue of the “Tax Free” document in relation to the sale and purchase.

Fulfilment of a legal obligation 

With regard to the following purposes, the lawful basis of the processing of your personal data is the fulfilment of a legal obligation:

- Management and issue of the sale and purchase invoice.

- Response to the exercise of your privacy rights, and to attend to queries, requests and potential complaints you may make via the Customer Services channel.

Consent

With regard to the following purposes, the lawful basis of the processing of your personal data is consent, in cases where it has been given: 

-  Management of your registration on the WEB/APP.

- Management and sending of information on exclusive promotions and new products.

- Elaboration of a commercial profile based on your browsing on the WEB/APP. 

- Management of the alerts service to notify the availability of garments and accessories on the WEB/APP.

- Management and sending of notifications relative to garments and accessories pending in your shopping bag.

- Management of the Wi-Fi service in MANGO stores.

- Conservation of payment card data for future purchases.

- Management of the Mango Gift Card.

The withdrawal of consent for such processing on your part will not affect the execution of the sale and purchase agreement between you and MANGO.

Legitimate interest

With regard to the following purposes, the lawful basis of the processing of your personal data is legitimate interest:

- Prevention, detection and control of abuse and fraud in the use of our services. 

- Sending of satisfaction surveys on products purchased or services used by you, in order to ask for your opinion and be able to offer improvements.

Our legitimate interest consists of being able to guarantee you that our WEB/APP is secure, and to help MANGO understand the needs, expectations and your degree of satisfaction with the brand and therefore improve our services at all times.All these actions will be carried out to improve your degree of satisfaction and guarantee a unique browsing and shopping experience.

Your personal data can be communicated to the following addressees:

- MANGO Group companies.

- Public Administrations and Bodies, whenever required by the tax, employment, Social Security or any other applicable legislation.

- Data processing companies (suppliers of fraud detection and prevention services, technological and analytical services, customer services, advertising and marketing services, etc.)and, in general, third-party suppliers necessary for the rendering of the services offered by MANGO (suppliers of courier and transport services, etc.).

International data transfers may also occur between the communications hubs of the same, in which case MANGO shall use the Standard Contractual Clauses adapted by the European Commission as a safeguard for transfers made to countries that are not covered by an adequacy decision of the European Commission.In all cases, third parties sharing certain personal data will have previously accredited the adoption of suitable technical and organisational measures for the correct protection of the same.

MANGO does not, under any circumstances, sell customer data to third parties.

The WEB/APP uses data security technologies such as firewalls, access control procedures and cryptographic mechanisms to prevent any unauthorised access to data and guarantee data confidentiality.In order to achieve said aims, users accept that MANGO will obtain data for the purpose of authenticating access controls. 

Furthermore, all transactions via the WEB/APP will be made via secure payment systems. Confidential payment details are transmitted directly in encrypted format (SSL) to the corresponding entity.

MANGO declares that it has adopted all the technical and organisational measures necessary to guarantee the security and integrity of the personal data it processes, and to prevent the loss, alteration and/or unauthorised use of the same by third parties.

Your rights are set out below.You may exercise them via the e-mail address personaldata@mango.comIn order to process your request to exercise your rights, we may ask you to provide proof of your identity.

In the event that we modify the content of the Privacy and Cookies Policy, we will inform you via the WEB/APP or your e-mail address whenever the changes substantially affect your privacy, so that you can analyse them and, wherever applicable, exercise your rights as a data subject.

Users agree to use the Website content in an appropriate manner, undertaking to (i) true and exact information on the data requested in the registration form or order placement, and keep it up-to-date while using the Website; (ii) not incur in activities that are illicit, unlawful or contrary to good faith and public order; (iii) not publish content or propaganda of a racist, xenophobic or discriminatory nature based on race, gender, ideology, religion or act in any way contrary to the morality, public order, fundamental rights, public liberties, honour, intimacy or image of third parties and the applicable legislation in general; (iv) not damage the physical and logical systems of the Website, of Mango suppliers or third parties, or introduce or spread computer viruses into the network or any other physical or logical systems likely to result in the aforementioned damage; (v) not use the content of the Website and the information of the same for sending publicity, or sending messages for any other commercial purpose, or to collect and store the personal details of third parties; (vi) not attempt to access and, wherever applicable, use the e-mail accounts of other users and modify or tamper with their messages.

Mango reserves the right to make whatever modifications it considers appropriate to its Website without prior notice, and may change, delete or add content and services it provides via the same, such as the manner in which the same are presented or located on its website.

All intellectual and industrial property rights over the Website and its content, including, by way of example, the images, sound, audio, video, designs, texts, graphics, logos, icons, colour combinations, structure, buttons, in addition to the software, commercial names, trademarks, works, illustrations, photographs and industrial drawings and any other symbols for industrial and commercial use are the property of Mango or of third party owners of the same who have duly authorised their inclusion on the Website.

The reproduction, distribution and public communication, including making part or all of the content of the Website available for commercial purposes, in any medium and by any technical means, is strictly prohibited without the authorisation of Mango.

Users agree to respect the intellectual and industrial property rights owned by Mango. Users may use the Website and its content for their own personal and private use. Any other use is prohibited and shall require the user to obtain the prior, express and written consent of Mango. Users shall refrain from deleting, altering, eluding or tampering with any protective device or security system installed on the Website.

Mango shall not, under any circumstances, be liable for any damages of any nature they may occur, by way of example, as a result of: errors or omissions in the content, unavailability of the website or the transmission of viruses or malware in the content, in spite of having adopted all the technological measures required to prevent this.

Users may be redirected from the website to the content of third-party websites. Given that the provider cannot control the content introduced by third parties on to its website at all times, the same cannot assume any liability in relation to said content. In all cases, the provider declares that it shall withdraw any content that may contravene national and international legislation, morality or public order with immediate effect, through the immediate withdrawal of the redirection to said website, reporting said content to the competent authorities.

Mango shall not be liable for stored information and content, including but not limited to, on forums, chats, blog generators, comments, social networks or any other medium that allows third parties to publish content independent from the Website. However, Mango shall make itself available to all users, authorities and security forces and actively collaborate in the withdrawal or blocking of any content that may affect or contravene national or international legislation, third party rights, morality or public order. In cases where users consider that content which may be classified as such exists on the Website, they are asked to report this without delay to the Website Administrator.

The Website has been checked and tested to ensure it works correctly. In principle, the correct operation of the same can be guaranteed 24 hours a day, 7 days a week, all year round. However, Mango cannot rule out the possibility that certain programming errors exist, or that access to the Website may be impeded owing to force majeure, natural disasters, industrial action or other circumstances.

The introduction of hyperlinks for commercial purposes on third-party websites that allow access to the Website is forbidden without the prior written consent of Mango. Mango shall not be liable for the use or content of third-party websites which may be linked to Mango.com.

Cookies are files installed on the computer, telephone, tablet or any other device of the user designed to record its activity during the browsing session on the present webpage and/or mobile application of MANGO (“Web/App”).The use of cookies allows the server in which the Web/App is located to recognise the browser used by the user, granting the registered user, for example, access to the areas and services without having to register in each visit and record his/her preferences with regard to language, country, etc. in future visits.Cookies are also used to measure the audience and traffic parameters, monitoring the progress and number of entries.

We do not store sensitive personal identification information such as your address, password, etc. in the cookies we use.

The information stored in the cookies of the Web/App is used by Punto Fa, S.L.(“MANGO”), with Corporate Tax ID no.B-59.088.948:

• Postal address: C/Mercaders, 9-11 (Polígono Industrial Riera Caldes) 08184 Palau-solità i Plegamans (Barcelona, Spain).
• Telephone no.: 0800 026 0028
• e-mail: personaldata@mango.com

Below we indicate the types of cookies used in the MANGO Web/App according to their use and the organisation that manages them (first and third-party cookies).

You can allow, block or delete the cookies installed on your computer in the settings options of your web browser.If you block them, certain services that require their use may not be available to you.

Below, we provide some links to information on how to enable your preferences on the most commonly-used web browsers:

Google Chrome

Mozilla Firefox

Internet Explorer

Safari

Opera

If you have accepted the third-party cookies, you can delete them from your web browser options or from the system offered by the third-party itself.

MANGO will keep the personal data only for a period that is reasonably necessary given the requirements to respond to issues that are raised or to resolve problems, make improvements, activate its services and fulfil the requirements of the applicable legislation.This means that it may keep the personal data for a reasonable time, including after the interested party has stopped using the services of MANGO or has stopped using the WEB/APP.After this period, the personal data will be blocked on all MANGO systems.

The validity of the consent given will not have a duration in excess of 13 months and once this period has elapsed it will request a new consent when you visit our WEB/APP.

In general, the data processing will be carried out by service providers located in the European Economic Area or in countries that have been declared to offer an adequate level of protection.

International data transfers may also occur between the communications hubs of the same to third countries, in which case MANGO shall use the Standard Contractual Clauses adapted by the European Commission as a safeguard for transfers made to countries that are not covered by an adequacy decision of the European Commission.In all cases, third parties sharing certain personal data will have previously accredited the adoption of suitable technical and organisational measures for the correct protection of the same.

MANGO does not, under any circumstances, sell customer data to third parties.

The third countries to which international data transfers are made are Russia, the UnitedStates and Canada.

You can find out more information about transfers to third countries made by the third parties identified in this Cookies Policy, wherever applicable, in their corresponding policies.

You can configure the categories of optional cookies by clicking on the cookie settings button below: