Complete the online request for home collection of your return and we will send a carrier to the address you provide. We make it easy for you!
Note that this service is only available for zones A and B. For the other Zones you can drop off your parcel at your nearest JNE office. You will receive a confirmation e-mail with full details of your request.
Have the parcel ready on the day of collection to facilitate the return, only 1 order ID per packaging. If you want to return 2 or more order IDs, please make sure you pack the items in separate packaging according to their order IDs.
Simply include the garments that you want to return and the return form you received with your order. If you need a new one, download one from My purchases.
Please keep in mind that we would need to inspect the condition of the returned item(s), refund will only be processed if it passed the inspection. We will notify you about the refund process by email.
To process your refund we will require your bank detail. To provide them, go to Returns in the My account section. If you still do not have an account at Mango.com, you can provide your details in the My purchases section in the breakdown of your order. Please input the complete and correct bank account holder name and number to prevent the transaction being declined by the system. The system will REJECT any incomplete or discrepancy in spelling. Once we receive this information, we will process the refund. Remember, the account number must belong to a bank in the country in which the order was delivered.