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Exchanges and returns

Latest version: 06/05/2021

Online purchases

    Free store return

    If you are not satisfied with an item, you have 60 days after receiving your order to exchange it for any size or request a refund. It’s very simple! 

    1. FIND YOUR NEAREST STORE

    Visit any of our stores in Hungary to exchange or return items from the Woman and Kids collection. To locate your nearest store, go to the Search for a store section.

    Items from the Man and "Plus Size" collection may only be returned by post.

    This service is not available in stores Mango Outlet.

    2. HAND OVER THE ITEM YOU WISH TO EXCHANGE OR RETURN AT THE CASH DESK

    You must also state on the delivery note the items you wish to return, or the new size.

    If you cannot find the returns note, go to My purchases, select your order and print out the ‘Returns Form’. If you still do not have an account, enter your e-mail address and order number to access the order page.

    3. THE REFUND WILL BE MADE USING THE SAME PAYMENT METHOD USED FOR THE PURCHASE

    Bear in mind that if you return your items to a store, your return details will be sent to our central offices, where the refund will be processed using the same payment method used to purchase the item.

    Postal return

    You have up to 60 days from reception of your order to exchange your item for another size or request a refund by post:

    Pack the items securely, in the original packaging if possible, and enclose the delivery note. You must state on this document whether you want to change the size or a refund and the corresponding articles.

    If you cannot find the Returns note, go to My purchases, select your order and print out the ‘Returns Form’. If you still do not have an account, enter your e-mail address and order number to access the order page.

    2. Attach the returns label in a visible area on the parcel

    On the delivery note you will see a label with the return address, which you should attach to your parcel.

    If you cannot find it in your parcel, send it to the following address:

    MANGO RETURNS
    Mango c/o Waberer’s Network Ltd.
    Europa street 5-7,
    1239 Budapest.
    Warehouse F4.
    Hungary

    Make sure to use the service "With delivery to the door" to return your parcel.

    3. Send the item

    To do so, go to the post office and send your parcel by registered mail with acknowledgement of receipt.

    Bear in mind that in the case of postal returns, Mango will not accept carriage due or payment on delivery and will not pay the delivery or return charges.

    The change of size or refund will be processed 4 to 9 working days after we receive your parcel at our warehouse.

    Exchanges

    If you would prefer another size, you can request this when making your return. To do so, state on the delivery note the item you wish to exchange and the new size.

    If this size is not available, we will refund you the amount for said garment.

    If you wish to exchange your item for another model or colour, you must return the item and place a new order.

    Returns Conditions

    When making exchanges and returns, please bear in mind that:

    • Any items returned must be in the same condition in which you received them.
    • Face masks, protective screens and hand sanitizers cannot be exchanged or returned for health and safety reasons.
    • For reasons of hygiene, panties, thongs and culottes are fitted with a safety seal to prevent them being tried on or worn. If you wish to return this type of item, the label and the safety seal must be conserved.
    • For reasons of hygiene, earrings cannot be exchanged or returned.
    • When we receive your package, we will inspect the condition of the items before proceeding to exchange the size or reimburse the returned items. Bear in mind that in the case of postal returns, Mango will not accept carriage due or payment on delivery and will not pay the delivery or return charges.
    • Items containing flammable substances (such as perfumes, body mist, etc.) can only be returned with the hazardous goods label and in the original packaging.
    • Fragrances and cosmetics can only be returned if they are still sealed and in their original packaging.

    Right of withdrawal

    Customers in the European Union have 14 calendar days, from the reception of their order, to exercise their right to cancel their Mango purchase.

    If you wish to exercise your right to withdrawal, you should notify us by letter or using this withdrawal form which you should send via e-mail or by post:

    MANGO
    Dpto. de Atención al Cliente
    Calle Mercaders 9-11
    Pol. Ind. Riera de Caldes
    C.P. 08184 Palau-Solità i Plegamans 
    Barcelona (Spain)

    Tel.: 06 80 2001 60 (toll free)
    E-mail: contact@mango.com

    We remind you that you should not provide your card details via e-mail or social media. For more information, click here.

    After notifying your intention to exercise your right of withdrawal from the order, you will have an additional 14 days to return it.

    You can return your item by post.

    If you have received underwear garments fitted with a safety seal, please bear in mind that you will not be able to exercise your right of withdrawal once the safety seal has been removed.

    In this case, the maximum deadline for the refund will be 14 calendar days from the withdrawal.

    We will refund the purchase amount and original delivery costs (standard delivery only).
    Costs arising from the return will not be refunded.

    Refunds

    The refund period may vary between 3 and 12 working days from reception of your return at our warehouses. Once we have inspected the condition of the returned items, we will notify you by e-mail. The refund will be made using the same payment method used to purchase the item.

    Did you pay Cash on delivery?  In such cases, we will require your bank details in order to make the refund. To provide them, go to Returns in the My account section. If you still do not have an account at Mango.com, you can provide your details in the My purchases section in the breakdown of your order. Once we receive this information, we will process the refund. Remember, the account number must belong to a bank in the country in which the order was delivered.

    If you have received a defective item or the wrong item and decide to return it by post, remember to enclose the receipt of the postage expenses to return the package to our offices. Once we have inspected the condition of the items, we will reimburse the cost of the returned items and the corresponding postage and return expenses.

    Please note that the postage expenses will be reimbursed after the items are reimbursed.

    Refunds

    There are items that contain flammable substances to which transport restrictions apply, such as perfumes, body mist, etc.

    If you want to return an item of such characteristics, you must bear in mind that there are special transport requirements.

    It's very easy! Simply follow these steps to make the return:

    1- Use the same box in which the item arrived, as it already has the hazardous goods label.

    2- It is important that the product is returned in the original packaging and in the same conditions as it was sent.

    3 - If you are going to pack the item in a new box, it must contain the hazardous goods label printed and attached to the exterior:

    Download image

    4- Protect the item inside with paper or other padding material to prevent it from moving.

    5 - Follow the usual returns procedure.

    Remember that if you make a return without hazardous goods, you should remove this label from the box.

    Purchases in MANGO stores

      Returns

      MANGO will accept exchanges and refunds of unused items within 30 days of the date of purchase at any store in the country of purchase. To exchange or return an item, you must present the original purchase receipt and the original labels on the items must be intact.

      Price tags must be attached to the article.

      Face masks and hand sanitizers cannot be exchanged or returned for health and safety reasons.

      For reasons of hygiene, exchanges and returns of lingerie, underwear, swimwear items and earrings cannot be accepted.

      Gift receipt only allows exchanges.

      Items purchased with a Gift Voucher can only be exchanged, not refunded.

      Exchanges and refunds will be made via the same payment method used for the purchase.

      This guarantee is offered in addition to your statutory rights.

      Gift Vouchers available.

      Purchases in MANGO stores via iPad

        Returns

        If you have purchased an item via the iPad in one of our stores and changed your mind, you have 60 days after receiving your order to return the item. 

        In this case, exchanges will not be accepted.

        We have two options:

        FREE STORE RETURN

        You can return your item at the same store where you purchased it. 

        In order to process your refund, you will need to present the purchase receipt.

        POSTAL RETURN

        If you prefer, you can also return the item by post to the following address:

        c/o MANGO RETURNS
        SHOPRUNBACK HU / Fürgefutár.hu Kft.
        Cinkotai u. 14 
        2142 Nagytarcsa 
        Hungary

        To do so, go to the post office and send your parcel by registered mail with acknowledgement of receipt. Include the purchase receipt or a photocopy of the same in your parcel.

        We will require your bank details in order to make the refund. To provide them, go to Returns in the My account section. If you still do not have an account at Mango.com, you can provide your details in the My purchases section. In this case, you will have to enter your e-mail address and order number.